Customer reviews from manufacturer
Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Average customer rating
4.4
(1,182 Reviews)
Rating breakdown 1,182 reviews
5 Stars
775
4 Stars
239
3 Stars
62
2 Stars
37
1 Star
69
86%of customers recommend this product.
(
428 out of
495)
Customer Reviews for Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Customer Rating
5
Love my purchase
on October 8, 2025
Posted by: EveeRose
from Bronx, New York
I can't say anything better than , I love my washer...
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
1
No!!! Horrible horrible washer
on October 7, 2025
Posted by: Gfisher
If I could give this product 0 stars I would.
Piece of junk. You are not able to just soak something—it has to run through an entire cycle. You can’t stop it once it starts. You can’t just spin. If off balance it will stop and it has to go through entire cycle again. You can’t wash blankets or a heavy load of towels. There is so much wrong with
Piece of junk. You are not able to just soak something—it has to run through an entire cycle. You can’t stop it once it starts. You can’t just spin. If off balance it will stop and it has to go through entire cycle again. You can’t wash blankets or a heavy load of towels. There is so much wrong with
Response from manufacturerBy Sarah, Hotpoint, October 8, 2025
We appreciate you sharing your feedback, and we want to assist with any issue you're having with your washer. If you need to cancel the cycle once it starts, you can do so by holding down the Start button for 3 seconds. The lid may temporarily be locked during sensing and spin portions of the cycle; in that case the lid will unlock after those portions.
This model has a Drain & Spin cycle you can use if needed. To help with the appliance going out-of-balance, we recommend ensuring the washer is leveled (the leveling legs can be adjusted if needed) and items are loaded loosely and evenly around the outside of the basket.
Troubleshooting tips for your model are available starting on page 24 of the manual, which is linked here: https://products-salsify.geappliances.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf
If you aren't able to solve your issues with troubleshooting and think service may be needed, our service team Bodewell can be reached at 833-426-3393. They are available Monday - Friday, 8AM - 8PM ET. Service can also be scheduled online at this link: https://www.hotpoint.com/appliance-support/. A technician would be glad to examine the washer.
This model has a Drain & Spin cycle you can use if needed. To help with the appliance going out-of-balance, we recommend ensuring the washer is leveled (the leveling legs can be adjusted if needed) and items are loaded loosely and evenly around the outside of the basket.
Troubleshooting tips for your model are available starting on page 24 of the manual, which is linked here: https://products-salsify.geappliances.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf
If you aren't able to solve your issues with troubleshooting and think service may be needed, our service team Bodewell can be reached at 833-426-3393. They are available Monday - Friday, 8AM - 8PM ET. Service can also be scheduled online at this link: https://www.hotpoint.com/appliance-support/. A technician would be glad to examine the washer.
Written by a customer while visiting manufacturer
Customer Rating
4
Perfect size and works as expected
on October 6, 2025
Posted by: Jkid
from Boston
This is my second Hotpoint unit that I've purchased...My previous one lasted about 5 years, but we literally used it about 2-3 times a day, every day almost, so I believe we got decent use of out it. It finally died and now, have purchased this new unit and so far, it is working as expected. We have a tight location for where the washer needs to be placed and this unit is built to the size needed.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Very clean laundry!
on October 4, 2025
Posted by: Reets
from Kauai, Hawaii
I've only used this machine for about a month now. At first, I thought that there was something wrong with it because the sounds and cycles are different than my old machine. Then I read the "Quick Start" and it mentions that it sounds very different. I am super impressed how clean it gets my laundry and the spin cycle is excellent. Gets most of the water out of my clothes which makes for faster drying in the dryer which saves on electricity.
Written by a customer while visiting manufacturer
Customer Rating
5
Works great
on October 2, 2025
Posted by: Bvz13
from Seaman, OH
I’ve not had it a week yet, but I’m very satisfied so far with this washer. It’s pretty easy to say this is doing much better for me after having a washer without an agitator for years. NEVER AGAIN. I’ve had a hotpoint dryer for years and just upgraded to this set. I’m confident it will last me a long time!
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Great
on October 2, 2025
Posted by: KellyB
I’ve only had this a couple of days , and so far the washer has been great. Hope it lasts? Only time will tell.
Written by a customer while visiting manufacturer
Customer Rating
3
S0-so
on October 1, 2025
Posted by: Jdth
I've already had a bulky load that I had to run the spin cycle twice for. The first spin did not take all the water out.
No, I would not recommend this to a friend.
Response from manufacturerBy Adrian, GE_Appliances, October 2, 2025
We are sorry that this washer did not properly drain and spin your bulky load. We advise using the Drain & Spin option for additional spinning when you experience a larger load that did not get fully spun out.
Written by a customer while visiting manufacturer
Customer Rating
5
great features
on September 30, 2025
Posted by: Patti cake 49
very happy with washer. does a great job and easy to use.
I would recommend this to a friend!
Written by a customer while visiting manufacturer