Customer reviews from manufacturer
Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Average customer rating
4.4
(1,182 Reviews)
Rating breakdown 1,182 reviews
5 Stars
775
4 Stars
239
3 Stars
62
2 Stars
37
1 Star
69
86%of customers recommend this product.
(
428 out of
495)
Customer Reviews for Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Customer Rating
1
Unreliable unit
on January 14, 2026
Posted by: Ctt9999
from Ohio
Stopped working after led than a month. Would not fill agitate or soon.
Response from manufacturerBy Dianna, Haier, January 19, 2026
We would like to help and provide some information regarding the noise on your unit. We have an article on our website with normal noises your dryer unit will make at the link below.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17411
If you find you still need assistance after troubleshooting, we recommend reaching out to our Bodewell service team at the phone number or link below.
833-426-3393
https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17411
If you find you still need assistance after troubleshooting, we recommend reaching out to our Bodewell service team at the phone number or link below.
833-426-3393
https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting manufacturer
Customer Rating
1
Worst washer I’ve ever had
on January 13, 2026
Posted by: Anonymous
from Texas
Would give 0 stars if that was an option. We’ve had this for around 2 months, and it stopped working. The lights just blink when we hit start and it won’t start washing at all.
No, I would not recommend this to a friend.
Response from manufacturerBy Dianna, Haier, January 19, 2026
We do see a member of our team was able to work with you and get service scheduled regarding this. We would recommend reaching back out to them if you need further assistance.
Written by a customer while visiting manufacturer
Customer Rating
1
Poor Quality
on January 12, 2026
Posted by: DB77
Just 2 months old, already have to replace with another. Electronics bad
Response from manufacturerBy Sarah, Hotpoint_Appliances, January 13, 2026
We'd like to assist with any issue you're having with your washer's electronics. We recommend disconnecting the appliance from power for a couple of minutes before reconnecting, to reset it; this often solves an issue.
Is the washer not operating? If so, we have tips about how to address that on page 25 of the manual; that’s linked here: https://products-salsify.geappliances.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf. General troubleshooting tips are also available starting on page 24.
If you aren’t able to solve this with troubleshooting, our Bodewell service team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.hotpoint.com/appliance-support/
Is the washer not operating? If so, we have tips about how to address that on page 25 of the manual; that’s linked here: https://products-salsify.geappliances.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf. General troubleshooting tips are also available starting on page 24.
If you aren’t able to solve this with troubleshooting, our Bodewell service team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.hotpoint.com/appliance-support/
Written by a customer while visiting manufacturer
Customer Rating
5
Works extremely well
on January 6, 2026
Posted by: John48
Once I figured out how to use it, it works very well wash is extremely clean and spins Your clothes almost dry, very nice machine for the price
Written by a customer while visiting manufacturer
Customer Rating
3
Worried
on January 5, 2026
Posted by: Elkhunt
Washer is very noisy during operation. I hope it lasts...
No, I would not recommend this to a friend.
Response from manufacturerBy Julia, Hotpoint, January 6, 2026
There are detailed descriptions of normal washer operation on page 27 of the Use and Care Manual here: https://products-salsify.geappliances.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf. If what you're experiencing isn't normal operation, please reach out to our Bodewell service team to schedule a service appointment. You can call to schedule at 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET) or you can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting manufacturer
Customer Rating
1
Do not buy
on January 3, 2026
Posted by: unhappyaf
I bought this washer in August, and it does not work. If I could give this brand 0 stars I would.
No, I would not recommend this to a friend.
Response from manufacturerBy Julia, Hotpoint, January 6, 2026
We're sorry to hear you're not entirely satisfied with this washer, and we'd like to help. You can find troubleshooting tips for issues with performance starting on page 24 of the Use and Care Manual here: https://products-salsify.geappliances.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf. If these tips don't resolve the issue you're experiencing, please reach out to our Bodewell service team to schedule a service appointment. You can call to schedule at 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET) or you can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting manufacturer
Customer Rating
4
Happy washer
on January 1, 2026
Posted by: Bob285674
from Houston
Seems to work as it should. The computer thinks about things a bit long, but once it decides what to do in about 5 seconds it happily does its job.
I would recommend this to a friend!
Response from manufacturerBy Jonathon, Hotpoint_Appliances, February 19, 2026
Thank you for sharing your experience. We're glad that you are enjoying your new washer. If you are noticing the controls lag or take some time to function, we recommend trying out an electronic reset. This can be done by unplugging the power cord for 2-3 minutes, then plugging it back in. Let us know if you ever have any questions or require assistance, we're always happy to help.
Written by a customer while visiting manufacturer
Customer Rating
4
Hotpoint Washer
on December 30, 2025
Posted by: Laundry7
from TX
My clothes have never been so clean and fresh smelling. This is a great agitating washer. The only hiccup I have with this washer is the panel lights come on when the lid is lifted.
I would recommend this to a friend!
Written by a customer while visiting manufacturer