Customer reviews from manufacturer
Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Average customer rating
4.4
(1,204 Reviews)
Rating breakdown 1,204 reviews
5 Stars
787
4 Stars
242
3 Stars
65
2 Stars
37
1 Star
73
86%of customers recommend this product.
(
436 out of
505)
Customer Reviews for Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Customer Rating
4
Features that it offers is just right for my famil
on February 28, 2026
Posted by: Fast
Is just the right fit for the tight space that it goes in.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
1
omg
on February 27, 2026
Posted by: kayC
I haven’t even had the washing machine and dryer for a year and already I’ve had the service to dryer once and now the washing machine is not filling up
Response from manufacturerBy Julia, Hotpoint, March 3, 2026
We're sorry to hear you're having an issue with your washer not filling up, as well as any issue with your dryer. Please make an appointment with one of our Bodewell technicians, by calling 1-833-4BODEWELL or visit this site: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting manufacturer
Customer Rating
1
Spin cycle does not stop.
on February 27, 2026
Posted by: HHeellpp
from Palm Desert, CA
I bought this clothes washer in Jan. and the last spin cycle does not stop. I was talking to your support (Eric) and was disconnected. Very frustrating.
No, I would not recommend this to a friend.
Response from manufacturerBy Julia, Hotpoint, March 3, 2026
We see that you've been in contact with our Bodewell service team and are working towards a resolution. We recommend continuing to work with us directly on this.
Written by a customer while visiting manufacturer
Customer Rating
5
Great features
on February 27, 2026
Posted by: The washer
I bought this item almost 2 years ago and I'm very happy with the job it does for me.
Written by a customer while visiting manufacturer
Customer Rating
4
Seems to do a very good job
on February 26, 2026
Posted by: No nickmame
I would have liked to have a users handbook. The spin cycle is very long and I did not know if this was normal. The new machine is very different from my old one and would have liked more info..
Response from manufacturerBy Sarah, Hotpoint_Appliances, April 3, 2026
We're glad to hear the washer is performing well for you! We love this washer, especially the features, like the Deep Rinse option that you can use for some cycles to ensure your garments are free of detergent, fabric softener, etc.
We know how important the manual can be when you're getting used to a new appliance. In order to be good stewards of the environment, we no longer provide physical copies of owner’s manuals. However, we maintain digital copies of all manuals on our website for your access at any time. Some benefits of this practice are that you’ll always know where to find the manual, and that the digital version will include the most up-to-date information. You can view your manual at this link: https://products-salsify.geappliances.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf.
We recommend making sure the washer is leveled; this will help the washer stay balanced. The spin cycle may be lengthened if the washer needs to balance itself again, so this may shorten the spin cycle time.
If you think the washer isn't working as designed and service is needed, our Bodewell team is available at 1-833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and a technician would be glad to examine the washer.
We know how important the manual can be when you're getting used to a new appliance. In order to be good stewards of the environment, we no longer provide physical copies of owner’s manuals. However, we maintain digital copies of all manuals on our website for your access at any time. Some benefits of this practice are that you’ll always know where to find the manual, and that the digital version will include the most up-to-date information. You can view your manual at this link: https://products-salsify.geappliances.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf.
We recommend making sure the washer is leveled; this will help the washer stay balanced. The spin cycle may be lengthened if the washer needs to balance itself again, so this may shorten the spin cycle time.
If you think the washer isn't working as designed and service is needed, our Bodewell team is available at 1-833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and a technician would be glad to examine the washer.
Written by a customer while visiting manufacturer
Customer Rating
5
Replacement
on February 25, 2026
Posted by: ReginaK
from Talladega, AL
This was a replacement other machine went out while still under warranty, not the same brand
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
3
Adequate not great
on February 25, 2026
Posted by: JFEM
It’s OK, it feels a bit flimsy. And one cannot use any mode except auto without it rumbling and shaking.
Response from manufacturerBy Tierra, Hotpoint_Appliances, February 26, 2026
We'd like to assist with your new washer shaking and getting off balance. Firstly, let's start by making sure the washer is level and sitting on a nice solid floor. To level, you will need to adjust the leveling legs by rotating the individual leg in the proper direction for up or down. Check to see if all shipping material has been removed. When the unit gets off balance, it helps to pause the cycle, rearrange the load, and restart it. Please refer to the following article for more troubleshooting here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
If the washer continues to shake and get off balance, please schedule a service appointment with a Bodewell technician by calling 833-426-3393 or schedule online at https://www.bodewell.com/schedule-repair-service
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
If the washer continues to shake and get off balance, please schedule a service appointment with a Bodewell technician by calling 833-426-3393 or schedule online at https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting manufacturer
Customer Rating
4
We shall see
on February 24, 2026
Posted by: Julie56
I picked this washing machine because it is not a smart washer and you can do a load of clothes in under an hour. Just wanted a simple RELIABLE machine.
Written by a customer while visiting manufacturer