Customer Reviews for Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Customer Rating
3
Good for clothes, Not for towels and blankets
on January 22, 2025
Posted by: SeanK85
from Sacramento, CA
It gets the clothes clean, but struggles with towels and blankets. It is very finicky if the load is slightly out of balance and will stop the wash cycle for you to fix it, which is good to protect the machine but it would be nice if the shock absorbers were a little stronger to prevent the load from stopping in the first place. The plastic at the top of the drum cracked in the first 90 days as well.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, January 27, 2025
We want to help out with the crack in the drum and with the out of balance conditions you are noticing. We recommend checking the following article for tips that can help out with the balancing issues: (Wet Clothes Concerns) https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110
For the damaged drum, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Washer is as marketed, instructions easy to follow, can handle relatively large loads without compromising their cleanliness. Couldn't be happier with the purchase.