We appreciate you sharing your feedback, and we want to assist with any issue you're having with your washer. If you need to cancel the cycle once it starts, you can do so by holding down the Start button for 3 seconds. The lid may temporarily be locked during sensing and spin portions of the cycle; in that case the lid will unlock after those portions. \n\nThis model has a Drain & Spin cycle you can use if needed. To help with the appliance going out-of-balance, we recommend ensuring the washer is leveled (the leveling legs can be adjusted if needed) and items are loaded loosely and evenly around the outside of the basket. \n\nTroubleshooting tips for your model are available starting on page 24 of the manual, which is linked here: https://products-salsify.geappliances.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf \n\nIf you aren't able to solve your issues with troubleshooting and think service may be needed, our service team Bodewell can be reached at 833-426-3393. They are available Monday - Friday, 8AM - 8PM ET. Service can also be scheduled online at this link: https://www.hotpoint.com/appliance-support/. A technician would be glad to examine the washer.