Customer Reviews for GE - 4.3 Cu. Ft. High-Efficiency Top Load Washer with 5 Year Limited Parts and Labor Warranty - White with Black Stainless Steel
Customer Rating
2
Washer
on September 7, 2025
Posted by: Yhhddhj
I'm using half the softener recommended and running the extra rinse cycle, and there is softener stuck to the sides and agitator every time
Response from geappliances.comBy Jonathon, GE_Appliances, September 9, 2025
We'd like to help with the softener leaving residue. We recommend trying to dilute your fabric softener before adding it to the load. Dilute with water to the maximum fill line. We also recommend cleaning the dispenser. You can find instructions on page 17 inside the user manual here: https://products-salsify.geappliances.com/image/upload/s--AKgAhUAs--/r4yctjlrytehsjedypih.pdf
Installers were not capable. Could not turn off the water to the old washer and I needed a plumber. Then they got a wench and proceeded. Not sure they leveled properly. Then they turned on the washer with the manual inside; the manual turned to mush.
Response from geappliances.comBy Jonathon, GE_Appliances, September 9, 2025
We're sorry to hear about the trouble with installation and the manual. We'd like to share a link to the digital version that you can access at anytime below: https://products-salsify.geappliances.com/image/upload/s--AKgAhUAs--/r4yctjlrytehsjedypih.pdf
We'd also like to assist with instructions for leveling your washer. To level the washer, you can adjust the leveling legs by rotating the individual leg in the proper direction for up or down.
So far, after a couple of months, this washing machine has been great. Handling all our different loads for a busy household. Good capacity and easy controls.