We bought the dryer in Aug 2025 and the timer knob stripped. The timer has been very difficult to rotate from the onset which more than likely attributed to the knob stripping.
Response from geappliances.comBy Sarah, GE_Appliances, February 20, 2026
We'd like to address this issue you're having with the timer knob. After reviewing our system, we see you've been in touch with a member of our team and service has been scheduled.
If you need to reach back out to our service department, our Bodewell team is available at 1-833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service
We're confident the technician will be able to assist and that the dryer will perform well for you afterward.
GTX38EASW0WS installed 11/14/25, fails to heat yesterday 02/14/26. Three months in use, already has failed? Future doesn't look bright...
I would recommend this to a friend!
Features
4
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, February 16, 2026
We are sorry to hear that your dryer stopped heating. We recommend unplugging the unit for 5 minutes and plugging it back in. If the unit still won't heat, please schedule a service appointment with a Bodewell technician by calling 833-426-3393 or schedule online at https://www.bodewell.com/schedule-repair-service
I hate that I cannot shut off the end of cycle buzzer that goes off not 1x but 3x!!! How do I shut this off? There is no switch like on my old Maytag ;(
[This review was collected as part of a promotion.] I have had my dryer now for about a month and I am thrilled to death to have it. For about the last 35 years I have used my dryer which was located in my utility room and I had to go outside to the utility room rain or shine sleet or snow to dry my clothes. Now that I am almost 75 years old and cannot walk without using my walker it has become very challenging to do my laundry. I had a space in my house that was set up for a dryer but didn’t think that I could find a dryer that would fit in the space. I went to Ard Appliances here in Sumter, SC and Mr Mark Ard, Owner, said that he would send someone out to measure the space in the house for the dryer and would find a dryer that would fit in the space. They were able to find a dryer that fit perfectly in the space. The capacity of the dryer is awesome. Most of the loads I dry are fairly small but the dryer easily accommodates larger loads like bed sheets. The dryer is vented so that the heat from the dryer does not heat the house up. I cannot be more excited about having a dryer inside my house now so that regardless of what the weather is like outside I can dry clothes in the comfort of my home. I could have chosen a dryer from another manufacturer but I have had GE appliances before and have been satisfied with how well the appliances performed and the longevity of the product. Thank you for the opportunity of relaying to you my satisfaction of my new dryer.
[This review was collected as part of a promotion.] The pulley for the belt makes a knocking noise when in sue
Response from geappliances.comBy Julia, GE Appliances, October 29, 2025
We're sorry to hear you may be having an issue with the belt on your dryer, and we'd like to help. Please reach out to our Bodewell service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) to schedule a service appointment. You can also schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm. We're confident one of our skilled service technicians will be able to assist you further.