Customer reviews from kitchenaid.com
KitchenAid - 27" Built-In Electric Convection Double Wall Oven with Air Fry Mode - Black Stainless Steel
Average customer rating
4.4
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
36
4 Stars
12
3 Stars
3
2 Stars
0
1 Star
3
93%of customers recommend this product.
(
26 out of
28)
Customer Reviews for KitchenAid - 27" Built-In Electric Convection Double Wall Oven with Air Fry Mode - Black Stainless Steel
Customer Rating
1
Double trouble! Maybe triple!
on February 3, 2025
Posted by: NanaBG
[This review was collected as part of a promotion.] New ovens never heated right. Am working with repairman who is replacing both control panels as neither oven heats to correct temp. Am also very disappointed in uneven heating that makes baking items browner on back corners. Kitchenaid says I should always preheat 20-25 minutes even though oven signals preheat complete. That is a terrible waste of time I have never had before on any oven. Loved my previous Kitchenaid, so maybe they will make this right. I chose Kitchenaid because they are the only one I know of that can cook convection on both ovens. Difficulty getting warranty work scheduled and even more difficult getting them here. First company cancelled and could
Not be reached. Second company cancelled first two appointments.
Not be reached. Second company cancelled first two appointments.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 7, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 668737.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Stainles steel finish is not good
on March 23, 2025
Posted by: SkibumD
from Colorado
[This review was collected as part of a promotion.] We were disappointed with the finish. When installers removed protective plastic it let
what looks like strech marks. LOL We used soap and water to remove but it is permanent.
what looks like strech marks. LOL We used soap and water to remove but it is permanent.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 26, 2025
Thank you for sharing your experience with us. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Oven model/serial number, and reference Case # 698327.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Older customer
on May 5, 2025
Posted by: PatB39
[This review was collected as part of a promotion.] I haven’t tried all the features of my new double oven so I can’t give a 5 rating…yet. The features I have used are definitely a 5. The slide out oven rack is a favorite feature of mine; I’m 85 years old and it makes it easier for me to remove heavier casserole dishes. The outer appearance of my oven is very stylish looking and the inside is a lovely cobalt blue color. I’m very happy with my new oven.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Proof and Air Fry Settings Favorite!!
on July 10, 2025
Posted by: RWalsh
from Waynesville NC
[This review was collected as part of a promotion.] We had this double oven installed in our new home. We have always wanted one and we couldn’t be happier. I bake a lot and I love the proof setting! We use the air fry setting a lot too and love it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
all features are easy to use
on August 30, 2025
Posted by: Mr Blue
from College Park, Ga
[This review was collected as part of a promotion.] I bought my oven in March, but could not get it installed until July, but the wait was well worth it. The air fryer is my favorite feature.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Where is the Instruction Manual?
on October 12, 2024
Posted by: Instruction Manual
[This review was collected as part of a promotion.] I haven’t been able to find an instruction manual on line for my new oven. I think this appliances should come with a hard copy instruction manual. How can I find one online or as a hard copy?
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Generally happy
on May 11, 2025
Posted by: RSPa
[This review was collected as part of a promotion.] this replaced a 2012-3 white KA double oven (mother board faltering and not replaceable)--love the quieter fan in the new oven and the new touch screen. Happy that you retained 3 shelves in each oven (GE has 2) Haven't tried the air fryer feature yet.
Maybe I am a dinosaur, but if the company can print many pages regarding installation in 3 languages, why cannot money be spent to print a user guide??? I spent a fair amount of time finding it on the website and was annoyed!
I am not sure that it is calibrated properly. Bought a reputable brand oven thermometer. Not sure which is correct though. (haven't read about calibrating the oven)
I am not sure that it is calibrated properly. Bought a reputable brand oven thermometer. Not sure which is correct though. (haven't read about calibrating the oven)
Written by a customer while visiting kitchenaid.com
Customer Rating
3
No physical manual!
on May 20, 2025
Posted by: Farmom
Love the oven! HATE that it does not come with a physical manual. Tried to download one off the website and I know this oven does more than what the manual on the website says. Guess I am stuck wasting my time playing with the controls to "figure it out"
Written by a customer while visiting kitchenaid.com