Customer reviews from kitchenaid.com
KitchenAid - 27" Built-In Electric Convection Double Wall Combination with Microwave and Air Fry Mode - Black Stainless Steel
Average customer rating
4.3
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
48
4 Stars
20
3 Stars
12
2 Stars
4
1 Star
2
84%of customers recommend this product.
(
32 out of
38)
Customer Reviews for KitchenAid - 27" Built-In Electric Convection Double Wall Combination with Microwave and Air Fry Mode - Black Stainless Steel
Customer Rating
5
Great features
on May 15, 2025
Posted by: Jlmart16
[This review was collected as part of a promotion.] I’ve only had this for a month so I’m still exploring all the features. The selling point for me was the dual function of both the oven and the microwave.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
So far it is OK.
on May 16, 2025
Posted by: newthing
from Laguna Niguel. CA
[This review was collected as part of a promotion.] We haven't used all the features yet. The preheat time for the oven seems slow. And seems like I need more baking time after oven is preheated.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
It's great!
on May 21, 2025
Posted by: Oldtimer1
[This review was collected as part of a promotion.] I bought it 6 months ago and its been great! It looks good, the controls are intuitive and it works great!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
You’re on your own
on May 23, 2025
Posted by: Rich79
[This review was collected as part of a promotion.] Documentation is very weak. Customer support is terrible. Flyer with purchase says upon registration will get a email to receive a free crisping pan. No such email. Product would be great if they addressed these issues.
Response from kitchenaid.comBy Branded Team, Consumer Care, May 28, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 729513.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
the good and the bad
on June 15, 2025
Posted by: KayJay2
Looks great, works well in the kitchen but not as intuitive as I would expect. The owners manual is woefully lacking. I had to search YouTube for tutorials. Still not sure what to do with all the gadgets and this is not how I wanted to spend a Sunday.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful and stylish
on June 18, 2025
Posted by: AL75
[This review was collected as part of a promotion.] I love the style, it is easy to use and I love the rack that fully extends! The only drawback is the length of time it takes to heat to temperature.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love it !
on June 27, 2025
Posted by: Alex PC
from Arlington, Texas
[This review was collected as part of a promotion.] Love it !!! I bought this model after my previous appliance of 15 years no longer maintain temperature accuracy. Beautiful design features both outside and inside, the accessories, the functionality of the control panel. Easy to learn and use the different cooking and baking functions. I chose this model after comparing features with other brands prior to purchasing. I was not disappointed. I also purchased 5 yr Extended warranty. No issues experienced to date.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great features and now what do I do with them???
on July 5, 2025
Posted by: Minigmh
from Illinois
[This review was collected as part of a promotion.] Really like my new oven but I feel like it could have been approved. The leveling plastic parts were addressed after the oven was in place as they were not addressed in the installation instructions and we had never put in a wall oven. A small recipe book to walk you through the first time using the features would be helpful as well. The information for the accessories I had to go find online and am still unsure How to use them. A book or video would be great. The oven works well, love the oven light so much more than the previous oven I had. Looks great also.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com