Customer reviews from kitchenaid.com
KitchenAid - 27" Built-In Electric Convection Double Wall Combination with Microwave and Air Fry Mode - Black Stainless Steel
Average customer rating
4.2
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
63
4 Stars
26
3 Stars
18
2 Stars
6
1 Star
5
79%of customers recommend this product.
(
53 out of
67)
Customer Reviews for KitchenAid - 27" Built-In Electric Convection Double Wall Combination with Microwave and Air Fry Mode - Black Stainless Steel
Customer Rating
1
How to use
on May 21, 2026
Posted by: does not work
I purchased this wall oven microwave and there is NO "how to use" manual anywhere for the microwave. It is only good to reheat items until I can see a manual as to how to use. I called the 800 number and was told "what we have is online". Model number KOEC527PSS
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, May 22, 2026
Hello,
Thank you for your review. We regret to hear that your Microwave Combination Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #966083.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, Air Fry Quick Reference Guide, and Owners Manual :
https://www.kitchenaid.com/content/dam/global/documents/202304/control-guide-w11648991-revA.pdf
https://www.kitchenaid.com/content/dam/global/documents/202403/quick-start-guide-w11618058-revA.pdf
https://www.kitchenaid.com/content/dam/global/documents/202302/quick-start-guide-w11646069-revC.pdf
https://www.kitchenaid.com/content/dam/global/documents/202510/owners-manual-w11655510-revb.pdf
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Microwave Combination Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #966083.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, Air Fry Quick Reference Guide, and Owners Manual :
https://www.kitchenaid.com/content/dam/global/documents/202304/control-guide-w11648991-revA.pdf
https://www.kitchenaid.com/content/dam/global/documents/202403/quick-start-guide-w11618058-revA.pdf
https://www.kitchenaid.com/content/dam/global/documents/202302/quick-start-guide-w11646069-revC.pdf
https://www.kitchenaid.com/content/dam/global/documents/202510/owners-manual-w11655510-revb.pdf
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Wall unit, oven and microwave
on February 18, 2026
Posted by: JayHanLip
from Algona, IA
[This review was collected as part of a promotion.] No issues, all is working well. I do like the steamer element in the microwave thank you
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Microwave only worked for 30 days.
on February 12, 2026
Posted by: Quickest Breakdown
from Columbus, GA
[This review was collected as part of a promotion.] Purchased from Kitchen Aid in early January 2026.
Microwave stopped working in early February 2026.
Microwave stopped working in early February 2026.
It was good until now! Hopefully a quick fix and covered by warranty (or the extended warranty I also purchased).
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 13, 2026
Hello,
Thank you for sharing your experience with us. We apologize for the concerns regarding F6E8 Error code that you are experiencing with your Wall Oven.
Please see the following for some troubleshooting information:
Reset power to the Oven:
There may be a problem with the Microwave Appliance Manager Control or the associated wiring.
Power unit down by turning off the circuit breaker(s) for one (1) minute.
Power up the unit by turning on the circuit breaker(s).
Monitor the oven for one (1) minute to ensure the error code does not display again.
Verify oven operation.
If the troubleshooting information does not resolve the issue, service is available through our website at: https://service.kitchenaid.com/
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 917451.
We’re looking forward to hearing from you.
Marie Q
Thank you for sharing your experience with us. We apologize for the concerns regarding F6E8 Error code that you are experiencing with your Wall Oven.
Please see the following for some troubleshooting information:
Reset power to the Oven:
There may be a problem with the Microwave Appliance Manager Control or the associated wiring.
Power unit down by turning off the circuit breaker(s) for one (1) minute.
Power up the unit by turning on the circuit breaker(s).
Monitor the oven for one (1) minute to ensure the error code does not display again.
Verify oven operation.
If the troubleshooting information does not resolve the issue, service is available through our website at: https://service.kitchenaid.com/
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 917451.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Taking a little while to learn
on January 8, 2026
Posted by: Jazzyhome
from Oklahoma
[This review was collected as part of a promotion.] There are several features to this unit that I haven’t figured out yet but what I have figured out works very well. Supposed to get a free crisper, but it seems everything’s out of stock so waiting to see if that frees up soon.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Really good oven microwave combo
on January 1, 2026
Posted by: Waiting Patiently
from Cottage Grove, MN
[This review was collected as part of a promotion.] My wife wanted this oven because we had one once before much like it. This has some new features such as the air fryer. A real quality appliance. I wish we could get the free cooking utensil the emails keep telling me we can get but it’s been out of stock since we bought the oven. I don’t think we’ll ever get it
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
New oven, new technology, new learning curve
on December 31, 2025
Posted by: JBGDDS
from Scottsdale, Az
[This review was collected as part of a promotion.] The oven does not come with a Control Guide manual. Good luck trying to learn how to use and program your new oven. The meat thermometer directions are non existent and when it is used, the temperature readings are not accurate. The free KitchenAid accessory for the crisper pan has been out of stock since installation and has been for a long time. The good news is that it has a very poor rating. The recommended cleaning products , the Affresh Kitchen and Appliance cleaner and the Affresh Stainless Steel Cleaner are no longer made by the company. I would like to know what the new recommended cleaning products are for proper care and maintenance.
Overall, the oven works well and is an improvement from my original 30 year old oven. Installation was more costly as it is wider and much shorter than the original KitchenAid 27 inch originally installed. I need to buy a custom 8 inch grill to fill the open space on the bottom. The installer had to custom fit and cut the wood frame in order to install. The new height for the microwave is much higher than original and is much deeper making it difficult to reach into and place items in the center.
Overall, the oven works well and is an improvement from my original 30 year old oven. Installation was more costly as it is wider and much shorter than the original KitchenAid 27 inch originally installed. I need to buy a custom 8 inch grill to fill the open space on the bottom. The installer had to custom fit and cut the wood frame in order to install. The new height for the microwave is much higher than original and is much deeper making it difficult to reach into and place items in the center.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good and bad
on December 23, 2025
Posted by: horselvr
from Laveen, AZ
[This review was collected as part of a promotion.] I Was so excited when I got my new microwave/oven combo.Very disappointed in the microwave. Will NOT pop popcorn at all. Not with the popcorn feature or just trying to pop it on high. My old countertop microwave would pop in under 2 mins. For the price I paid it SHOULD do something as simple as popping popcorn. Even had repairman come out because I thought it was not working properly. Was told it is a 900 wattage microwave. But on the product specs it says 1300-1900. I am very disappointed. Also, good luck trying to get operating instructions for the microwave. Downloaded everything I could from Kitchenaid website and even had kitchenaid rep send me what he said was all the info for my my unit. NOTHING at all for how to operate the features on the microwave. Lots of oven info. Again, very disappointed,
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
It's ok, but not a 5 star
on December 18, 2025
Posted by: Dennijt
from Illinois
[This review was collected as part of a promotion.] I was really looking forward to this new combo oven and had high hopes considering it was replacing an 8 year old Jennair that had been plagued with Electronic board issues. I found that the microwave does not make popcorn consistently and only after a month of owning it, the turntable is moving jerkily and sometimes pauses, and am waiting for a new motor to see if it fixes the issue. The oven works ok, but it seems like the left side does not heat as well as the right. I was informed that while the oven reaches the desired temperature, the oven will not effectively balance across in its entirety for at least another 15-20 minutes. Maybe I'm expecting more or just am used to my old Jennair, neither of these issues occurred with it.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com