Customer reviews from kitchenaid.com
KitchenAid - 27" Built-In Electric Convection Double Wall Combination with Microwave and Air Fry Mode - Black Stainless Steel
Average customer rating
4.3
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
31
4 Stars
10
3 Stars
10
2 Stars
1
1 Star
1
88%of customers recommend this product.
(
22 out of
25)
Customer Reviews for KitchenAid - 27" Built-In Electric Convection Double Wall Combination with Microwave and Air Fry Mode - Black Stainless Steel
Customer Rating
5
Significant improvements over previous model!
on April 28, 2024
Posted by: BGP7
[This review was collected as part of a promotion.] Replaced an older KitchenAid model! This version is excellent. The microwave is very powerful and heats very evenly. The oven heat much faster plus in it know has an Air fry mode.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
We are very happy with it.
on May 10, 2024
Posted by: CL24
[This review was collected as part of a promotion.] This unit replaced a KitchenAid oven/microwave that was damaged by an electrical malfunction. Although the oven replaced an identical item, there has been much improvement in this product.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Oven doesn’t maintain temperature very well
on July 13, 2024
Posted by: 1397
[This review was collected as part of a promotion.] I bought this oven within the last month to replace a similar 14 year old KitchenAid model. The one thing I am dissatisfied with is the stability of the oven temperature. The temperature feedback system appears not to be very precise: the temperature in the oven will drop below the set temperature (I keep track with an oven thermometer) before the heating will engage to reestablish the set temperature. I have to manually turn of the oven and reset the temperature so the the preheat mode goes into effect to get to desired temperature
Written by a customer while visiting kitchenaid.com
Customer Rating
5
features
on October 9, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] great oven, love the air fryer and steamer options.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Lots of features - little information
on December 5, 2024
Posted by: mike750
[This review was collected as part of a promotion.] Rating would have been higher if the oven included a manual explaining all of the functions.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Very nice, seriously lacking manual
on January 23, 2025
Posted by: sinuousspiral
from Oakland, CA
We've had our oven/microwave for about 2 months. It is beautiful and for basic functions has worked great so far, no issues. However, as many have said, there is a serious lack of information as to how to use, and as such I have barely learned how to use the functions that are new to me, such as convection and crisping in the microwave. The combination oven came with a few sheets of paper, none of which included information as to the various accessories that came with it. I visited the site, downloaded the 3 documents, and still was not able to determine what they were. Through YouTube and some other internet sleuthing (all non-KitchenAid sources) I finally figured out what they were - but not how to use. I finally discovered that there is in fact an entirely separate set of 3 documents for the microwave (which is also sold separately) that had some of the information that I needed. These documents are not available on the combo oven page, but only on the page where the microwave is sold separately. I did speak to customer service but didn't get much help had to figure this out on my own. Now, I have 6 separate PDFs for this unit, and yet, still don't have enough information. And when I want to figure something out, I have to flip back and forth between 6 different documents to search for information, and half the time I don't find it! It's absolutely crazy making. I am adept at using manuals to learn how to use appliances, it really isn't me. I have no idea why they can't include one comprehensive document to help us use the appliance we spent thousands on. KitchenAid has videos on YouTube, which also have almost no details on how to use, they really are more like ads and no help. It is truly bizarre, I just want to learn how to use my appliance!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Disappointing for the price.
on February 28, 2025
Posted by: cadf
from California
[This review was collected as part of a promotion.] Overall, I am very disappointed in my combo oven/microwave. My previous combo was a KitchenAid and I loved it. In fact, I wanted nothing but a KitchenAid replacement. My new oven makes a very annoying, high pitched noise when using MICRO EASY CONVECT mode. The LOWER OVEN is very slow to heat and the AIR FRY MODE takes forever to heat up. If I am not in the kitchen, I cannot hear the signal for completing a cook time. There are only 2 sound options and the loudest is very faint. The arrangement on the CONTROL PANEL is confusing. I have owned the oven for 5 months and still find the zero to be in an inconvenient, non-intuitive location. In my opinion, the CONTROL PANEL has too much crammed into it. The engineers who designed the CONTROL PANEL clearly don't cook. The manual timer does not work when certain other timed options are running - I haven't totally figured that out. For the cost of this oven, I should have chosen a higher end brand that performed better.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Nice Looking. Impractical Door. Instructions?
on April 3, 2024
Posted by: LexVAPin
from West / Central Virginia
Very nice looking and it seems sturdy. But there are several shortcomings:
*Microwave door opens down. It makes getting stuff in and out difficult. All microwave ovens open on the side, but looks are more important than usability here.
*We have never used the combo microwave / oven because we don't know how to. We have scoured the Internet for instructions and they are all very general. Why would any company build something and not provide a user manual? What can we put in to cook with?
*We have not used the temperature sensor in the oven because, yet again, no instructions. This should be pretty simple to figure out, so we will tackle it eventually.
I don't know if I will ever buy a Kitchen Aid again because of this aggravation.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com