Customer reviews from kitchenaid.com
KitchenAid - 27" Built-In Electric Convection Double Wall Combination with Microwave and Air Fry Mode - Black Stainless Steel
Average customer rating
4.2
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
63
4 Stars
26
3 Stars
18
2 Stars
6
1 Star
5
79%of customers recommend this product.
(
53 out of
67)
Customer Reviews for KitchenAid - 27" Built-In Electric Convection Double Wall Combination with Microwave and Air Fry Mode - Black Stainless Steel
Customer Rating
5
Beautiful, Modern, Contemporary
on December 18, 2025
Posted by: Chef Brett
[This review was collected as part of a promotion.] This is a very good looking appliance. I love the sleek look.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Lots of features but little information
on December 7, 2025
Posted by: JKM304
from WV
[This review was collected as part of a promotion.] Love the look, how it bakes evenly but having to go online for information on how to use everything
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So many great features
on December 2, 2025
Posted by: DeniceS
from Raleigh NC
[This review was collected as part of a promotion.] Purchased a month ago, learning how to use all of the awesome features. Very user friendly!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
I love this oven!
on November 26, 2025
Posted by: Gmapolly
from Dallas area
[This review was collected as part of a promotion.] I would put the microwave controls together and the oven controls together instead of the way they are arranged.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Excellent Performance so far
on November 22, 2025
Posted by: H31594
from Escondido, Ca
[This review was collected as part of a promotion.] Our new microwave wall oven has new features our 20 year old KitchenAid did not have, like convection microwave and air fryer oven. The oven broiler appears to be more efficient as well, it takes no time to sear or melt something. The microwave melt.or soften works great on butter! The one downer is there is no operating manual for the microwave, KitchenAid is supposedly still writing it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Combo!
on November 19, 2025
Posted by: Anonymous
from Coppell, TX
[This review was collected as part of a promotion.] I purchased the combo with convection, air fryer and
Microwave that is more than just a microwave and I love them. Downsizing from 3 ovens 2 being convections I haven’t missed them because this combo does it all. Thanks!
Microwave that is more than just a microwave and I love them. Downsizing from 3 ovens 2 being convections I haven’t missed them because this combo does it all. Thanks!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Has some great features but lacks manuals
on November 18, 2025
Posted by: WAP1969
from Dallas, TX
[This review was collected as part of a promotion.] We've owned this about two months now.
The microwave is WOEFULLY under-powered. The specs say it's 900W. It replaced a 1000W, but needs 20-30% more cooking time to produce the same results.
The only control guide I can find on the website is for the oven. That manual says "(see separate Control Guide)" which is nowhere to be found. The oven even came with accessories that aren't described to what they're even for. I even called the retailer I bought it from and they weren't able to get anything out of their KitchenAid rep.
Tried chatting with KitchenAid support (because talking to a human is not possible unless the unit is broken) but, even after waiting an HOUR, no one answered the chat.
Shortly after I registered the purchase, I was sent a link for a free crisping tray, but it's marked as unavailable when attempting to redeem it.
Really the only positive thing I have to say about this unit is the ball-bearing shelf glides. That's a game changer. Five stars for that, but three stars overall.
C'mon, KitchenAid. Where the heck is the microwave manual??
The microwave is WOEFULLY under-powered. The specs say it's 900W. It replaced a 1000W, but needs 20-30% more cooking time to produce the same results.
The only control guide I can find on the website is for the oven. That manual says "(see separate Control Guide)" which is nowhere to be found. The oven even came with accessories that aren't described to what they're even for. I even called the retailer I bought it from and they weren't able to get anything out of their KitchenAid rep.
Tried chatting with KitchenAid support (because talking to a human is not possible unless the unit is broken) but, even after waiting an HOUR, no one answered the chat.
Shortly after I registered the purchase, I was sent a link for a free crisping tray, but it's marked as unavailable when attempting to redeem it.
Really the only positive thing I have to say about this unit is the ball-bearing shelf glides. That's a game changer. Five stars for that, but three stars overall.
C'mon, KitchenAid. Where the heck is the microwave manual??
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
OK oven but I wouldn’t buy again
on November 17, 2025
Posted by: Nandep
from Reno, NV
[This review was collected as part of a promotion.] Disappointed in the design aspect of my oven. The temp gauge does not show the actual temp of the oven, only the set temp. This is our 3rd replacement and the door still does not fit properly. Also, the control panel should lock when wiping down the face, otherwise it activates numerous buttons. Lastly, the microwave turntable makes a squeaking noise when turned on. It took 2 replacements to correct the problem.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 20, 2025
Thank you for sharing your experience with us. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please reach out to us directly via Private Message on Facebook at http://spr.ly/64297ixsx or Direct Message on Instagram at http://spr.ly/64207ixsI. When responding, please include your contact information, Oven model/serial number, and reference Case # 842447.
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com