Customer reviews from kitchenaid.com
KitchenAid - 27" Built-In Electric Convection Double Wall Combination with Microwave and Air Fry Mode - Black Stainless Steel
Average customer rating
4.3
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
48
4 Stars
20
3 Stars
12
2 Stars
4
1 Star
2
84%of customers recommend this product.
(
32 out of
38)
Customer Reviews for KitchenAid - 27" Built-In Electric Convection Double Wall Combination with Microwave and Air Fry Mode - Black Stainless Steel
Customer Rating
1
EXTREMELY unhappy with the air fryer
on July 5, 2025
Posted by: Cooking every day
from Inverness, CA
[This review was collected as part of a promotion.] I bought this as a replacement for our previous KitchenAid, which was the same size, same configuration (lower oven, upper microwave) as my other one, whose microwave was misused and had broken. I loved my previous one, and was very disappointed when I saw this did not have a roast function, which I used almost exclusively. The air fryer is NOT the same as roasting, which your service center said it was, no matter what recipes I try. I cannot achieve the same results with the air fryer, and am VERY sorry I bought this one. I’ve since learned there are other models that still have a roast mode. If only I had known you had changed yours, I would NOT have bought it. Why did you do away with your roast mode, which was wonderful in every way?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 8, 2025
Thank you for sharing your experience with us. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Oven model/serial number, and reference Case # 748409
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not the best
on July 8, 2025
Posted by: pwm613pwm603
from FL
[This review was collected as part of a promotion.] Both units appear to be weak. For example a frozen pizza I have cooked for 15+ years at the exact same time and temp takes both longer and higher heat than manufacturer calls for.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 14, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Cooking/Wall_Ovens_and_Ranges and select your Wall Oven style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Wall Oven model/serial number, and reference Case # 749370
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
It does have great features.
on July 8, 2025
Posted by: Cook Center
from Alabama
[This review was collected as part of a promotion.] So far, I have been very pleased with the wall unit. I have hadit about 6 weeks.
Directions are clear to follow.
Directions are clear to follow.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great space
on July 10, 2025
Posted by: LBrule
from Plano texas
[This review was collected as part of a promotion.] I am enjoying my new oven and the inside seems so much larger than my old oven!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent Appliance
on July 12, 2025
Posted by: PocketsAB
[This review was collected as part of a promotion.] High quality oven & microwave combination. Works well and looks great in the kitchen.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Great looks! Who designed the controls?
on July 18, 2025
Posted by: Dandretti12
[This review was collected as part of a promotion.] Great look and feel. Oven performs very well. Complaint number 1 weak microwave. Might be by design but it’s annoying. Number 2 no stop button. This would seem logical one would think. I really don’t feel safe opening up the door while it’s going. But the only option is to press cancel which leaves you with a zeroed timer. I can’t figure that one out. Who are the engineers who designed this thing? For over 4k it should be not be so lame in these areas. Number 3 no accessory pan. Only an email inviting me to get one free of charge. However the website won’t allow me to add it to the cart because they have none. Hmm seems they knew something but didn’t tell the customer. We are adjusting to the oven. The dislikes are big in my eyes but eventually we will have to get used to it.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Loving it!
on August 2, 2025
Posted by: cah56
[This review was collected as part of a promotion.] Loving my new microwave/oven combo! Goes great with my KitchenAid fridge and dishwasher.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Difficult to modify cooking parameters during cook
on August 18, 2025
Posted by: Jim in Central Ohio
from Central ohio
[This review was collected as part of a promotion.] Like: one roll-out rack
Dislike: cannot change temp while running. Likewise, can't change start time or stop time. Have to cancel all settings to change it.
Microwave run time cannot change while running.
Touch "buttons" are not backlit. Printed options are hard to see in dim light.
Dislike: cannot change temp while running. Likewise, can't change start time or stop time. Have to cancel all settings to change it.
Microwave run time cannot change while running.
Touch "buttons" are not backlit. Printed options are hard to see in dim light.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com