Customer reviews from Samsung US
Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(623 Reviews)
Rating breakdown 623 reviews
5 Stars
434
4 Stars
101
3 Stars
35
2 Stars
21
1 Star
32
71%of customers recommend this product.
(
71 out of
100)
Customer Reviews for Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
4
Love the way it looks
on December 31, 2024
Posted by: Frame4rreal
[This review was collected as part of a promotion.] We have enjoyed this Frame TV for a year now! Its been pretty awesome and I LOVE the way it looks in my living room. Only downfall that I find is we sometimes have issues connecting to the network (xfinity/comcast) It is always able to connect to the server but we find it sometimes has issues with the connection.
Aside from this though we love it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Good Picture but Frustrating Otherwise
on January 8, 2025
Posted by: RBinTX
from DFW area, TX
I bought a Frame TV about a year ago. The picture is great and so is the fact that it's flat on the wall without exposed cables. Unfortunately, that's about all I can say that's positive. The remote and user interface are really a challenge to work with. However, the most frustrating problem is the fact that it is not possible to keep the audio in sync on any content (antenna or streaming) when using the digital audio output (e.g. driving a sound bar). If you use the internal TV speakers everything's fine. This has nothing to do with the AV delay; the sound will gradually drift off by 20 seconds or more! The only way to re-sync the audio is to switch to another program and switch back.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, January 9, 2025
RBinTX,
Thank you for sharing your experience. To assist you in learning the various features, functions, and settings of your TV and remote, you can download The Frame TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support
If hearing an audio delay across all sources/channels and you have a receiver, soundbar, or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
Our TVs have an audio Pass-Through feature, which allows the audio signal to be sent out unprocessed to an external soundbar or receiver connected to the TV. The external device then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV, go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
Please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If you’ve tried these steps and your issue persists, please contact us for troubleshooting and a Support agent will gladly assist. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your experience. To assist you in learning the various features, functions, and settings of your TV and remote, you can download The Frame TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support
If hearing an audio delay across all sources/channels and you have a receiver, soundbar, or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
Our TVs have an audio Pass-Through feature, which allows the audio signal to be sent out unprocessed to an external soundbar or receiver connected to the TV. The external device then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV, go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
Please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If you’ve tried these steps and your issue persists, please contact us for troubleshooting and a Support agent will gladly assist. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Not Happy!
on January 22, 2025
Posted by: nothappy
I am not happy at all. I bought this TV on December 5th and I still cannot upload my own pictures to the TV. I have the Smart Things App and it is connected to the TV but won't upload my pictures. I have called and texted with Samsung several times and it is still not fixed. I would have given it a rating of no stars if I could have as the only reason I bought the frame TV was to be able to put my own pictures on it.
Response from Samsung USBy Samsung Specialist, January 22, 2025
nothappy,
It’s unfortunate to hear you’re experiencing issues with your Frame TV. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution.
At your earliest convenience, please reach out to us again at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear you’re experiencing issues with your Frame TV. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution.
At your earliest convenience, please reach out to us again at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Platform
on February 11, 2025
Posted by: Bobbyeg0
from Griffin GA
Excellent
Products and gaming computer
Awesome go
Products and gaming computer
Awesome go
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Room decor; especially like painting vs black hole
on February 20, 2025
Posted by: Steve
from Virginia
Excellent product. I would buy again and again. Picture not quite as good as current top tier Samsung TVs, but very good… particularly in my application. I didn’t want a room dominated by a big black screen. Samsung does need to do a better job in explaining how it works. Getting everything to work as advertised takes a bit of trial and error and searching the internet.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Frame
on February 20, 2025
Posted by: Anonymous
from Kenner, La
Everyone who comes to the house loves it & raves about the picture!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 20, 2025
Posted by: Luckyme
from Alabama
I purchased the tv about a month ago love it! It is like you are in the room of the picture. My only thing is I wish someone would come out and explain the features and set it up for all the features it offers.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!
on February 20, 2025
Posted by: Art Lover
from Murrieta, Ca.
Pure enjoyment! The Frame QLED 4k LS03D is the right mix of quality, features, and convenience if you are an art lover and enjoy being able to watch your favorite program.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US