Customer reviews from Samsung US
Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
627
4 Stars
144
3 Stars
50
2 Stars
29
1 Star
50
77%of customers recommend this product.
(
142 out of
185)
Customer Reviews for Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
1
Slow to start. Slow to react. Hard to maneuver
on July 20, 2025
Posted by: Jonsey
[This review was collected as part of a promotion.] I just bought two frames plus a 75 inch regular Samsung.
I will never buy another Samsung.
I am ready to throw all three in the trash.
I want EASY::::: and they have wasted my family’s time!
I am ready to throw all three in the trash.
I want EASY::::: and they have wasted my family’s time!
Value
1
Response from Samsung USBy Samsung Specialist, July 21, 2025
Jonsey,
We appreciate your review of Samsung’s Frame TV. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
We appreciate your review of Samsung’s Frame TV. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
85” Frame
on October 14, 2025
Posted by: Beenz23
[This review was collected as part of a promotion.] Great size and easy to navigate. I wish I got a bigger size because I have a lot of wall space.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
It is still not possible to hide a volume indicato
on May 9, 2025
Posted by: aleksva
from Richmond, VA
Like all Samsung TVs, it still has the problem with not being able to hide volume indicator! It still pops up even when it is completely useless (when my AVR already shows volume on the screen, while Samsung shows a big ugly + and - indicator on the left side, that takes about half of the screen). I'm returning this as Samsung is not able to add a simple flag to their Settings page that would just say "Hide volume indicator".
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, May 12, 2025
aleksva,
Thanks for sharing your review of Samsung’s Frame Pro. We value your feedback regarding the 3-5 second on-screen volume indicator and will share it with our teams.
If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
Thanks for sharing your review of Samsung’s Frame Pro. We value your feedback regarding the 3-5 second on-screen volume indicator and will share it with our teams.
If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Looks just like a real picture
on May 20, 2024
Posted by: LoveFrame99
[This review was collected as part of a promotion.] Looks just like a real picture. No other TVs can even come close to it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The slicker tv ever!
on May 26, 2025
Posted by: Frameme
[This review was collected as part of a promotion.] I love my new The Frame tv! It is sophisticated, and it has a clean look to it. It goes perfect with my living room decor.
Love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Wires!
on May 27, 2025
Posted by: Angry
What is the point of an “art TV” when it requires a wire to a huge black box to function. I had the outlet and Ethernet port moved to directly behind the tv so it would actually look like art but there’s a stupid (necessary) box that requires a wire! Completely misrepresented on the website.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, May 28, 2025
Hello Angry,
We're sorry to hear of this misunderstanding. The Frame TV comes with a One Connect Box, allowing you to connect your components to one separate box, not to the back of the TV. Your TV is connected to the One Connect Box with the One Invisible Connection – a translucent cable allowing you to place your TV accessories wherever works best for you.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We're sorry to hear of this misunderstanding. The Frame TV comes with a One Connect Box, allowing you to connect your components to one separate box, not to the back of the TV. Your TV is connected to the One Connect Box with the One Invisible Connection – a translucent cable allowing you to place your TV accessories wherever works best for you.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Great, when it works.
on March 5, 2025
Posted by: jbigg
from Lenexa, KS
Looks fantastic in art mode. Looks good as a TV. Does not handle bright rooms well or viewing from side angles. Interface is clunky and not at all intuitive. Very slow processor, apps taking a very long time to load. Settings are lacking in options and many settings conflict with each other. Many bugs. TV often turns on by itself frequently, even after master reset. Flush mount is amazing and suprisingly easy to install. A beautiful, quality display....limited by clunky software and slow processor.
Features
3
Performance
1
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, March 6, 2025
jbigg,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Art on the wall, rather than a big black rectangle
on May 5, 2025
Posted by: Late2thepARTy
from St. Louis
Beautiful picture. Art mode is stellar. Matte antiglare is perfect for rooms with a lot of windows. Also it was a pleasant surprise to find that the remote charges on its own with the little solar panel.
I do wish the solar panel was on the front, so the remote doesn't have to lay face down on the side table, but that's a very minor thing.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US