Customer reviews from Samsung US
Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(899 Reviews)
Rating breakdown 899 reviews
5 Stars
626
4 Stars
144
3 Stars
50
2 Stars
29
1 Star
50
77%of customers recommend this product.
(
141 out of
184)
Customer Reviews for Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
5
The Frame 55 inch
on March 2, 2026
Posted by: MR J
[This review was collected as part of a promotion.] Awesome television, best purchased I have ever made. Will get another one in the near future
Written by a customer while visiting Samsung US
Customer Rating
5
Tv
on April 13, 2026
Posted by: Dddm
from North Augusta
[This review was collected as part of a promotion.] It's has good quality and the aesthetics of it are great the brightness is not to bright and not to dark either
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Love My Frame
on October 14, 2024
Posted by: Theframe
[This review was collected as part of a promotion.] Love the quality of the picture and the options to have art on display when the TV is not playing programming. Currently not on the wall, but it is never the less a 75inch beauty sitting on a TV console. Super happy with my purchase at a very good price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Defective
on February 21, 2025
Posted by: Monet
I bought this in December and have been unable to watch anything straight through. Keep loosing connectivity. Have had repairmen out twice and factory reset remotely once. Still not working. I hope it will be replaced.
Response from Samsung USBy Samsung Specialist, February 21, 2025
Monet,
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV, poor sound
on February 24, 2025
Posted by: KDubbs
from Cincinnati
We really like the look of this TV and the picture quality is great. The sound quality is sometimes poor, which is why I gave it 3 stars. Sometimes it gets really loud without touching the remote. It can be pretty distracting.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, February 25, 2025
KDubbs,
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Screen A+, User Interface F, Remote Control F
on July 6, 2025
Posted by: WHYISTHISSOHARD
[This review was collected as part of a promotion.] The screen is beautiful. Set-up is hard and not intuitive. Trying to add pictures is hard. Navigating from art to TV is hard. The remote is tiny, making it hard to use. More or less the opposite of using a TV with a ROKU. Roku = EASY, Samsung = HARD.
Value
3
Response from Samsung USBy Samsung Specialist, July 7, 2025
Hi,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Massive piece of junk
on August 13, 2025
Posted by: SamsungFrameBlows
This product is a laughable piece of junk. One of the worst products of any kind that I’ve ever purchased and easily the worst TV - and that includes super cheap value brands like Dynex, Insignia, TCL, etc.
This overpriced garbage didn’t work as advertised from day 1. UI is terrible. “Art mode” is always maxed out in brightness, no matter how many times we adjusted it, so nobody will be fooled into thinking this is anything other than a terrible TV. Constantly glitches or because unresponsive to remote inputs. Eventually we had to just hook up an external Roku but even that became useless when the volume stopped working on the remote. Samsung support is completely useless - their first suggestion is to download an update on your PC and then install it via thumb drive…ridiculous in 2025. Regardless, it didn’t work. Then with regards to the volume button, their support recommended that I “try pushing the volume button up to increase the volume.” Can’t wait to take a sledgehammer to this thing once my new TV arrives.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Specialist, August 13, 2025
Hello,
It’s unfortunate to hear you’re experiencing issues with your Frame TV. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
It’s unfortunate to hear you’re experiencing issues with your Frame TV. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Wow love it
on October 20, 2025
Posted by: Nater19
[This review was collected as part of a promotion.] I love this tv. I went 85" despite what my wife said. Glad I did.
Value
5
Written by a customer while visiting Samsung US