Customer reviews from Samsung US
Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(623 Reviews)
Rating breakdown 623 reviews
5 Stars
434
4 Stars
101
3 Stars
35
2 Stars
21
1 Star
32
71%of customers recommend this product.
(
71 out of
100)
Customer Reviews for Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
2
Great idea, mediocre TV and frame
on December 7, 2024
Posted by: sergeyS
Great idea poor execution. Bought it for portrait mode art. Reasons I do not like it:
* cheap looking tv with bulky power block. Frame did not help with looks. It is just cheap plastic.
* very narrow viewing angle. Poor image quality.
* art is paid. In addition there are no choices for portrait mode.
* software is laggy and extremely slow (3-6 seconds to process an action)
* very difficult to manage own art. It is like this is done on purpose
* cheap looking tv with bulky power block. Frame did not help with looks. It is just cheap plastic.
* very narrow viewing angle. Poor image quality.
* art is paid. In addition there are no choices for portrait mode.
* software is laggy and extremely slow (3-6 seconds to process an action)
* very difficult to manage own art. It is like this is done on purpose
I just had it for one day and already frustrated with the software. It is going back.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, December 9, 2024
sergeyS,
We appreciate your feedback on the design, as well as the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the design, as well as the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
FRAME TV ONE STAR
on February 5, 2025
Posted by: Vern
Frame TV isn't all what I expected i mean just a regular TV wirh different frames to switch out an poor sound from the speakers it sounds like the volume is coming out of a can
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, February 5, 2025
Hi,
Thank you for purchasing Samsung's Frame TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q600C) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Thank you for purchasing Samsung's Frame TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q600C) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Annoying that screen savers don’t work
on February 5, 2025
Posted by: Angela
Tv is great but i find it really annoying that if i get screen savers off etsy they need to be manually resized or the will have the fake looking matting Samsung provides. My old frame tv didn’t do this. Please fix it Samsung.
Also when going to new places in the interface it is extremely slow. You just sit there staring at a blank screen for 10+ seconds. In this day and age seems like they could fix that.
Also when going to new places in the interface it is extremely slow. You just sit there staring at a blank screen for 10+ seconds. In this day and age seems like they could fix that.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Specialist, February 6, 2025
Hi Angela,
We appreciate your feedback, and for optimal features and performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback, and for optimal features and performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy
on February 20, 2025
Posted by: Mikelab
from Minnesota
Been using my 65” frame for a couple of months now and I am very pleased with my purchase. The picture quality is wonderful. Some of the artwork looks real. The sound quality is excellent. No sound bar needed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing artwork
on March 5, 2025
Posted by: Bill
from Charleston, SC
We bought the frame tv about 6 months ago. The features are great. Great picture and the art gallery is amazing. They look like paintings.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Like
on March 5, 2025
Posted by: Gary
We enjoy leaving pictures on the TV when not watching a program.
Written by a customer while visiting Samsung US
Customer Rating
5
Great size and mount!
on March 21, 2025
Posted by: Rbasoco
[This review was collected as part of a promotion.] Such a great investment and mounted easily! Would absolutely recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Faulty sensor and just as bad of service
on March 22, 2025
Posted by: Love TV
from St Paul Mn
Terrible issue with light sensor not working and terrible service. Service kept focusing on conversation about the motion sensor and we were asking for repair of the light sensor not working . I have three Samsung frame tvs . A 55,65 and this 75. Samsung service offered no further help even on a tv under warranty. I have 6 Samsung TVs total right now. Only time I have had terrible service. This is a problem noted on the forums. Any size but ,y 75 is the only one I am experiencing issues with.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, March 24, 2025
Love TV,
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US