Customer reviews from Samsung US
Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(627 Reviews)
Rating breakdown 627 reviews
5 Stars
436
4 Stars
102
3 Stars
35
2 Stars
21
1 Star
33
71%of customers recommend this product.
(
71 out of
100)
Customer Reviews for Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
1
Don't buy it. Product is not as advertised
on June 3, 2024
Posted by: Kalek
from New York, NY
We bought this TV for our bedroom, really liking the notion of having it look and function like a picture when not in use. The 1st thing we noticed when the TV was being installed, was the cord. I can not find a single picture anywhere on Samsung.com or Etsy, or Google, etc, that show a cord coming out from behind this TV. Turns out, the low profile design requires a massive 14inx5inx3in box the TV needs to plug into to connect to the wall. No way that will fit behind the TV when mounted on a wall in place of a picture. In fact, we have a specific wall built for the TV with an outlet 6ft high, so the cord will not be seen behind the TV. Except we can't use it. So 1st impression of the aesthetics is terrible, and not at all how it is advertised. In fact, one could argue Samsung has falsely advertised this TV with their marketing images and lack of description of the box.
2nd, while the image quality and matte screen are the quality we expect from Samsung, the actual reality of the display has been disappointing. The photo images are backlit so much, that in a dark room, the TV picture still lights up the whole room. Not good for sleeping. They have a motion sensor setting, which turns the image off, until the dog runs in or someone gets up for the bathroom at night. Then, lights up whole room. So now we just keep it off, and now it just looks like a TV on the wall, with a cord running out, and a brown colored frame that does not really go with the solid black screen. It's actually ugly.
All in all, super disappointed, and would not recommend this TV because it is not as advertised. Just buy another Samsung TV for half the price, or even another brand for 1/3 the price, and you'll be just as good and get a better value and experience. Plus with Google app, you can still upload a photo.
We are pulling the TV off the wall, putting a picture back up, and now just using the "Picture Frame" TV as an ordinary overpriced gimmick TV.
2nd, while the image quality and matte screen are the quality we expect from Samsung, the actual reality of the display has been disappointing. The photo images are backlit so much, that in a dark room, the TV picture still lights up the whole room. Not good for sleeping. They have a motion sensor setting, which turns the image off, until the dog runs in or someone gets up for the bathroom at night. Then, lights up whole room. So now we just keep it off, and now it just looks like a TV on the wall, with a cord running out, and a brown colored frame that does not really go with the solid black screen. It's actually ugly.
All in all, super disappointed, and would not recommend this TV because it is not as advertised. Just buy another Samsung TV for half the price, or even another brand for 1/3 the price, and you'll be just as good and get a better value and experience. Plus with Google app, you can still upload a photo.
We are pulling the TV off the wall, putting a picture back up, and now just using the "Picture Frame" TV as an ordinary overpriced gimmick TV.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, June 3, 2024
Kalek,
We appreciate you sharing your review, and we're sorry to hear of the misunderstanding regarding The Frame TV's specs.
The Frame TV comes with a One Connect Box, allowing you to connect your components to one separate box, not to the back of the TV. Your TV is connected to the One Connect Box with the One Invisible Connection – a translucent cable allowing you to place your TV accessories wherever works best for you.
To adjust the brightness In Art mode, press the Select button on the remote, then go to Screen Settings. From there, you can adjust the brightness to your liking.
Please also make sure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
We appreciate you sharing your review, and we're sorry to hear of the misunderstanding regarding The Frame TV's specs.
The Frame TV comes with a One Connect Box, allowing you to connect your components to one separate box, not to the back of the TV. Your TV is connected to the One Connect Box with the One Invisible Connection – a translucent cable allowing you to place your TV accessories wherever works best for you.
To adjust the brightness In Art mode, press the Select button on the remote, then go to Screen Settings. From there, you can adjust the brightness to your liking.
Please also make sure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Beautifully displays artwork or photos
on February 21, 2025
Posted by: Denise
from Wisconsin
The Samsung Frame TV looks really good on the wall. We hung it in our bedroom, so we did not want the TV to look like it is in a "media" room. It hangs like a picture of the wall. It beautifully displays artwork or a photo.
The downside is that it does not display photos in a slideshow very well. The photos are not full screen, and they are cumbersome to add. However, for displaying an individual photo as a piece of art on the wall, it is great . . . you can crop the photo if you want and can select how the picture crops/fits to the screen. The TV is just not great for slideshows.
Also, the TV works well with Alexa (except for turning the TV on- Alexa tells me that that action is not supported). Alexa will, however, turn off the TV and do searches, etc. I am happy with the Samsung Frame TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
This is America
on February 20, 2025
Posted by: Jaylow
from Denver,CO
The frames that go around the tv cost as much as the tv itself….ridiculous. No picture frame is worth 600 plus dollars. The art work is subscription based, instead of being able buy one piece….the quality of the art actually looking like a picture/matte finish is not anything to rave about . Everyone who has come over knows it’s a tv displaying art…Extract max profits is what this tv is. Would not recommend. Buy a cheaper tv, display your own art on the tv, get crafty and build a frame for it.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, February 20, 2025
Jaylow,
Thank you for sharing your thoughts on The Frame TV and Art Mode - we'll be sure to pass this feedback along to our internal teams.
If there's anything we can do to improve your experience, please give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your thoughts on The Frame TV and Art Mode - we'll be sure to pass this feedback along to our internal teams.
If there's anything we can do to improve your experience, please give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Sleek and minimalist.
on April 22, 2024
Posted by: mlreed
[This review was collected as part of a promotion.] I got The Frame so my tv didn’t stick out like a big black blob in the middle of our open concept home. It looks great, blends in, and I did the art subscription so I can swap for each season etc. The only thing I can think of improving is some of the apps tend to be buggy. I use our old fire stick for the few that work better outside the Samsung home page. And maybe having additional bezel/frame options. But I am so pleased with how it looks and the picture quality is excellent.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
In love I'm so blessed to provide feedback
on October 30, 2024
Posted by: Ahayah
[This review was collected as part of a promotion.] For streaming gaming movies, sports activities. Family game night view nice t v beautiful interactive in smart
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Performance
on May 5, 2025
Posted by: Sher
from Eagle, ID
Worst TV we’ve ever owned. For the price we paid, it continues to breakdown. We’ve had several calls, and now waiting on Samsung warranty tech to contact us.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, May 5, 2025
Sher,
We appreciate you sharing the details of your issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing the details of your issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
do not understand
on May 20, 2025
Posted by: none
Difficult to navigate to current live news programs. Constant promoting signing up for cable is annoying. You Tube prior broadcasts can be accessed but not through You Tube TV. Remote control is substantially deficient from a Sony remote. Sony picture and sound quality are great. Samsung picture is ok and sound quality is not. None of the foregoing is due to other equipment or installation. Deficiencies of Samsung 85" compared to Sony 85". Having experienced both, in future I would go back to Sony only.
Response from Samsung USBy Samsung Specialist, May 20, 2025
Hi,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Slow to start. Slow to react. Hard to maneuver
on July 20, 2025
Posted by: Jonsey
[This review was collected as part of a promotion.] I just bought two frames plus a 75 inch regular Samsung.
I will never buy another Samsung.
I am ready to throw all three in the trash.
I want EASY::::: and they have wasted my family’s time!
I am ready to throw all three in the trash.
I want EASY::::: and they have wasted my family’s time!
Value
1
Response from Samsung USBy Samsung Specialist, July 21, 2025
Jonsey,
We appreciate your review of Samsung’s Frame TV. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
We appreciate your review of Samsung’s Frame TV. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US