Customer reviews from Samsung US
Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(626 Reviews)
Rating breakdown 626 reviews
5 Stars
435
4 Stars
102
3 Stars
35
2 Stars
21
1 Star
33
71%of customers recommend this product.
(
71 out of
100)
Customer Reviews for Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
5
Amazing features and impeccable quality
on September 13, 2024
Posted by: Love2Shop
[This review was collected as part of a promotion.] I used it everyday for work and it has never failed me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Art frame is disguise
on October 22, 2024
Posted by: Samsung4Life
[This review was collected as part of a promotion.] I bought the Frame TV and set it up as an art frame in my living room. At first glance, everyone thinks it’s just a piece of art, but after a few minutes, when the image changes, they ask, "What is that?" That’s when I reveal it’s the Frame TV by Samsung.
The motion sensor is a great power-saving feature, turning off the display when no one is in the room. The interchangeable bezels and ultra-slim mount give it the look of a true art frame, blending perfectly with the decor.
With the art subscription, you have access to world-famous artwork, and you can easily upload your own photos via USB or the SmartThings app (just make sure you're on the same Wi-Fi network).
As a TV, it’s fantastic. The UI is fast and responsive, and it doubles as a smart home hub. The solar-powered remote is another bonus—no more worrying about batteries!
I paired the Frame TV with the Q990D Soundbar and a Music Frame, and the sound blew me away. Once you experience it, you won’t want to go back to regular TV audio.
If you're looking for a TV that can seamlessly transform into a piece of art, this is the one.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Turn off "ART" feature?
on March 2, 2025
Posted by: El Guy
I bought this a few weeks ago and did not understand that I could not turn off the "art" feature. There must be some way to do this without paying a fee for the feature that I do not want. The screen needs to be off at night as the lit up screen is too bright to be left on at night. The art work streamed is not what I want. The only way to access the art feature is to pay for the Samsung feature first.
Response from Samsung USBy Samsung Specialist, March 3, 2025
Hi there,
Thanks for sharing your user experience. Please know you can fully power off your Frame TV by pressing and holding the power button.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thanks for sharing your user experience. Please know you can fully power off your Frame TV by pressing and holding the power button.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it
on March 5, 2025
Posted by: Andy
Honestly just not worth it. TV is very laggy and not well designed from a navigation standpoint. Subtle note that’s more specific to me but there in no NBA app for NBA League Pass. Maybe that’s a Samsung thing? Not sure but now have to screenplay from phone to watch which is annoying. But just in general it’s a slow TV and not worth the trade off of having a “cool” tv that puts up art (that you have to also buy a subscription to in order to truly control the art displayed) when you’re not using it. Would much rather have just gotten a more operable TV. Samsung usually has good products…just not The Frame
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, March 5, 2025
Andy,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great concept, execution is clunky
on March 5, 2025
Posted by: TVango25
We've had this for a week and overall are happy with the tv. Picture is great, concept of tv with a frame displaying art is brilliant, but execution is absolutely not intuitive. Smart Things app is not real smart, and without YouTube tutorials would be beyond challenging, particularly for the over 40 crowd. But having a Van Gogh displayed over the fireplace is worth the effort and considerable expense.
Written by a customer while visiting Samsung US
Customer Rating
3
Hard to figure out how this TV works
on March 5, 2025
Posted by: notsosmart
from holland, Michigan
I bought this about a month ago and I still don't understand how to work it. I'd like to get my local stations, but can't find them.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, March 6, 2025
Hi notsosmart,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download The Frame TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download The Frame TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung has fallen
on July 5, 2025
Posted by: Disappointed
[This review was collected as part of a promotion.] To be honest I am disappointed been a fan of Samsung TV for years since the military. The service has been garbage -1star the. The actual TV works good I bought the 65inch and the 85inch frame TV. Been having trouble with the 85inch and the service has been horrible needles to say I am returning both TV. My neighbors bought Hisense frame tv and they love it I’ll probably switch to them.
Value
2
Response from Samsung USBy Samsung Specialist, July 7, 2025
Hi Disappointed,
Thank you for your review. If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and to work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you.
~ Samsung Specialist
Thank you for your review. If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and to work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
LAGGY LAGGY LAGGY - Looks cool though
on May 2, 2024
Posted by: k_chad
from Utah
Yes, the art part is cool. However, the software running this is total junk. No idea why Samsung doesn't fix it. After using for a time period it becomes SUPER LAGGY. On YouTube for instance, you move left/right/up/down to videos and the TV doesn't show the motion. This happens on all apps regularly. I then need to unplug power on the TV box, plug back in, and it works for a short while before happening again. Another item bad is game center. It's pointless; they just need to let you pin a gaming device to the homescreen like any other device.
Overall, neat, but would never recommend this to anyone at all.
Overall, neat, but would never recommend this to anyone at all.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, May 3, 2024
k_chad,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US