Customer reviews from Samsung US
Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(899 Reviews)
Rating breakdown 899 reviews
5 Stars
626
4 Stars
144
3 Stars
50
2 Stars
29
1 Star
50
77%of customers recommend this product.
(
141 out of
184)
Customer Reviews for Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
5
Like it's a piece of art!
on August 20, 2024
Posted by: Codyj401
[This review was collected as part of a promotion.] The TV is phenomenal like any other samsung TV but this TV is also beautiful. I have 2 1 50" and 65" and people walk into my house and with the right picture and matted look it can do has tricked people to think the TV was an actual portrait.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible service from Samsung Frame team
on June 20, 2025
Posted by: Donotlikeframe
[This review was collected as part of a promotion.] I have been waiting for an answer from the Samsung Frame team for over 3 months and still have NO resolution on how to get the frame service.
This experience have ruined my love for Samsung products.
I have a business that works with interior design, residential and commercial, and will make sure my clients do not purchase your product.
Value
1
Response from Samsung USBy Samsung Specialist, June 23, 2025
Hi,
Thank you for sharing your review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
glitches, and blasts with unwanted content
on July 8, 2025
Posted by: New Home
from Manhattan
I’ve had the 85” for a month now and it locks up terribly and won’t switch between apps. Worse, Samsung TV auto plays with no way to remove it from blasting me with content I don’t want to see, and when it locks up, it stays blaring for a while before i finally usually unplug the TV entirely. Disappointed :( I’ve also tried to chat gpt and google and call to get a solution to remove samsung tv and nothing has worked. The tv override appears to be lovely but it’s so glitchy and the unwanted content is so aggressive that I have avoided using it.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Specialist, July 8, 2025
Hi New Home,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
While your TV may currently default to Samsung’s TV Plus app, please know you can choose what your TV does when you turn it on by going to Menu > Settings > All Settings > General & Privacy > Start Screen Option
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
While your TV may currently default to Samsung’s TV Plus app, please know you can choose what your TV does when you turn it on by going to Menu > Settings > All Settings > General & Privacy > Start Screen Option
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy
on December 28, 2025
Posted by: Tank
from New york
After using for 6 months the TV screen went crazy
While watching a game the screen went nuts and lines came across the screen and it is permanent
While watching a game the screen went nuts and lines came across the screen and it is permanent
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Specialist, December 29, 2025
Hi,
Thank you for bringing your concerns to our attention. We encourage you to reach out to us again so we can take a closer look, further diagnose the issue, and provide additional support.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for bringing your concerns to our attention. We encourage you to reach out to us again so we can take a closer look, further diagnose the issue, and provide additional support.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Frame Trouble
on January 3, 2025
Posted by: Gaowner
[This review was collected as part of a promotion.] Had the 65” The Frame for 2 weeks and the volume increases and decreases on its own. Not good. Always have to have remote in your hand to turn volume up or down.
Value
1
Response from Samsung USBy Samsung Specialist, January 6, 2025
Gaowner,
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
The Best TV!
on February 21, 2025
Posted by: Gojira_25
from Good Hope, Ga
I love my Frame. Great picture. Very easy setup and mouth g was a little tricky only because I was used to the old mount. However I really love the way this turned out. The screen has no glare which is great. I have an older Frame and I wish that had no glare and the updated software would be great. I love the new software on the new frame and using all the features that comes with. The art work is awesome looks better than ever. It was easy to add my own pictures as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Wonderful…. Until the recent update
on September 21, 2025
Posted by: tracyinfl
[This review was collected as part of a promotion.] I love the tv, it is beautiful and the art store is amazing. HOWEVER, a recent software updates FORCES us onto the Samsung tv network, which autoplays, every time sit down to watch a show. It is extremely irritating. Shame on you Samsung…. As an option wonderful, forced with no choice, ridiculous.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful but wish it was customizable
on October 14, 2025
Posted by: Parenthood
[This review was collected as part of a promotion.] I love the look of this tv and frame. It’s beautiful and really looks like a piece of art. I have a huge complaint with the Samsung Home Screen. It is not customizable and has so many show suggestions and advertisements that I wish I could remove. There have been some very “adult” suggestions that my kids have seen just by turning the tv on. This is a huge deterrent to this tv and I probably would not have purchased it if I had known that I could not do anything about it.
Value
3
Response from Samsung USBy Samsung Brand Ambassador, October 15, 2025
Parenthood,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better assist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better assist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US