Customer reviews from Samsung US
Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(623 Reviews)
Rating breakdown 623 reviews
5 Stars
434
4 Stars
101
3 Stars
35
2 Stars
21
1 Star
32
71%of customers recommend this product.
(
71 out of
100)
Customer Reviews for Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
1
Defective
on February 21, 2025
Posted by: Monet
I bought this in December and have been unable to watch anything straight through. Keep loosing connectivity. Have had repairmen out twice and factory reset remotely once. Still not working. I hope it will be replaced.
Response from Samsung USBy Samsung Specialist, February 21, 2025
Monet,
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV, poor sound
on February 24, 2025
Posted by: KDubbs
from Cincinnati
We really like the look of this TV and the picture quality is great. The sound quality is sometimes poor, which is why I gave it 3 stars. Sometimes it gets really loud without touching the remote. It can be pretty distracting.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, February 25, 2025
KDubbs,
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Screen A+, User Interface F, Remote Control F
on July 6, 2025
Posted by: WHYISTHISSOHARD
[This review was collected as part of a promotion.] The screen is beautiful. Set-up is hard and not intuitive. Trying to add pictures is hard. Navigating from art to TV is hard. The remote is tiny, making it hard to use. More or less the opposite of using a TV with a ROKU. Roku = EASY, Samsung = HARD.
Value
3
Response from Samsung USBy Samsung Specialist, July 7, 2025
Hi,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great tv
on April 22, 2024
Posted by: sdw018
[This review was collected as part of a promotion.] There is nothing to complain about this tv. Love the q symphony feature when paired with Samsung soundbar.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV
on August 9, 2024
Posted by: Melstorm
[This review was collected as part of a promotion.] Love the way it looks on my wall. It looks like a picture frame just as intended
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on August 29, 2024
Posted by: Home629
[This review was collected as part of a promotion.] Awesome great working tv I'm happy and please nnnnnn
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's an amazing tv
on September 21, 2024
Posted by: Filthyone
I have had one of the best TV I ever had and I am 68 years older
Written by a customer while visiting Samsung US
Customer Rating
4
Awsome tv, but...
on November 18, 2024
Posted by: Anthony
[This review was collected as part of a promotion.] I love the tv and It looks amazing. The hdmi ports didn't not work on the one that i had gotten. I was understanding that it could happen, but when It came to deal with warranty it was, and has been a nightmare. I'm at 3 weeks now of being jerked around and it has till not been delt with yet. The tv is great but the service is trash and nothing but a head ache
Value
4
Response from Samsung USBy Samsung Advisor, November 18, 2024
Hi Anthony,
Thank you for taking the time to share your concerns with us. We truly understand how frustrating this can be, and we want you to know that we have escalated your case. Our dedicated service teams are currently investigating your interactions to ensure we provide you with the support you need.
At Samsung, we genuinely care about providing you with the best possible product experience, quality, and value. Your feedback is incredibly important to us, and we will be sharing it with our product and customer care teams to help us improve.
While we work through your case, please don’t hesitate to reach out to us directly if you’d like to. Just have your ticket number ready and call 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also connect with our Live Chat agents by clicking on the ‘Support’ link on our website. We’re here for you, and we want to ensure your concerns are addressed.
~ Samsung Advisor
Thank you for taking the time to share your concerns with us. We truly understand how frustrating this can be, and we want you to know that we have escalated your case. Our dedicated service teams are currently investigating your interactions to ensure we provide you with the support you need.
At Samsung, we genuinely care about providing you with the best possible product experience, quality, and value. Your feedback is incredibly important to us, and we will be sharing it with our product and customer care teams to help us improve.
While we work through your case, please don’t hesitate to reach out to us directly if you’d like to. Just have your ticket number ready and call 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also connect with our Live Chat agents by clicking on the ‘Support’ link on our website. We’re here for you, and we want to ensure your concerns are addressed.
~ Samsung Advisor
Written by a customer while visiting Samsung US