Customer reviews from Samsung US
Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(623 Reviews)
Rating breakdown 623 reviews
5 Stars
434
4 Stars
101
3 Stars
35
2 Stars
21
1 Star
32
71%of customers recommend this product.
(
71 out of
100)
Customer Reviews for Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
3
The remote box is not worth it
on July 30, 2025
Posted by: Jmcculla
[This review was collected as part of a promotion.] I had the frame TV for about a year had a lot of issues with it. That always required it to be restarted. The problem is in order to restart it. You have to remove it from the wall because the control box is behind the wall.
I’ve since bought a different brand of frame TV and the box that needs to be built into the wall is not required for this brand same picture same quality easier to install.
I’ve since bought a different brand of frame TV and the box that needs to be built into the wall is not required for this brand same picture same quality easier to install.
Value
3
Response from Samsung USBy Samsung Specialist, July 30, 2025
Jmcculla,
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Massive piece of junk
on August 13, 2025
Posted by: SamsungFrameBlows
This product is a laughable piece of junk. One of the worst products of any kind that I’ve ever purchased and easily the worst TV - and that includes super cheap value brands like Dynex, Insignia, TCL, etc.
This overpriced garbage didn’t work as advertised from day 1. UI is terrible. “Art mode” is always maxed out in brightness, no matter how many times we adjusted it, so nobody will be fooled into thinking this is anything other than a terrible TV. Constantly glitches or because unresponsive to remote inputs. Eventually we had to just hook up an external Roku but even that became useless when the volume stopped working on the remote. Samsung support is completely useless - their first suggestion is to download an update on your PC and then install it via thumb drive…ridiculous in 2025. Regardless, it didn’t work. Then with regards to the volume button, their support recommended that I “try pushing the volume button up to increase the volume.” Can’t wait to take a sledgehammer to this thing once my new TV arrives.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Specialist, August 13, 2025
Hello,
It’s unfortunate to hear you’re experiencing issues with your Frame TV. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
It’s unfortunate to hear you’re experiencing issues with your Frame TV. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Love no cords
on August 19, 2025
Posted by: Dogmom1
[This review was collected as part of a promotion.] I love the fact there is no visible cords. Hate the fact that to get art you have to subscribe as personal photos just don’t look as good. Also to get a nice frame for it is extremely expensive especially after one has already paid premium price for the tv. I bought the tv as a gift to family member. In hindsight I would purchase a nice tv and have it professionally installed to hide the cords and save a bundle of money.
Value
3
Response from Samsung USBy Samsung Specialist, August 19, 2025
Dogmom1,
Thanks for taking a moment to review Samsung’s Frame TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thanks for taking a moment to review Samsung’s Frame TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Wished it sounds as good as it looks!
on August 19, 2025
Posted by: Jammer
[This review was collected as part of a promotion.] The Frame looks exquisite … the picture quality and art collection are both amazing. Unfortunately, the sound is substandard and made worse by the tendency of the volume to suddenly amplify for a few seconds before going quiet. The fix requires navigating a labyrinth of settings and “advanced” settings required each time you turn it on! Seems like Samsung knows about it but does not provide a software patch. Ugh!
Value
3
Response from Samsung USBy Samsung Specialist, August 19, 2025
Jammer,
Thank you for purchasing Samsung's Frame TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-S800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Thank you for purchasing Samsung's Frame TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-S800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Didn't Work After Purchase
on August 22, 2025
Posted by: izzidigitz
[This review was collected as part of a promotion.] The TV went out after a few weeks of use. Had to have an actual repairman come to my house and fix it. We were without a TV for a few weeks. This was my very first Samsung product ever. Going back to Sony.
Value
3
Response from Samsung USBy Samsung Specialist, August 22, 2025
Hi,
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
This TV is Amazing!
on August 22, 2025
Posted by: NikkiPilaf
[This review was collected as part of a promotion.] This 4k TV is vibrant in color quality , has a voice amplifier that just so happens to sense surrounding, amazing sound, and it looks like a piece of art when not in use . Duality and functuality count me in !!!!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Such a nice change from a black screen on the wall
on August 28, 2025
Posted by: Maisie Doodle
Visitors seeing the Frame TV are amazed it is not a picture hanging on the wall. Several have gone home and ordered one for their home! Such a nice assortment of pictures to choose from.
Written by a customer while visiting Samsung US
Customer Rating
1
TV doesn't work.
on August 28, 2025
Posted by: Thumpsdown
[This review was collected as part of a promotion.] after 60 days of owning this tv unfortunately it does not turn on
Value
1
Response from Samsung USBy Samsung Specialist, August 29, 2025
Thumpsdown,
It’s unfortunate to hear about your experience with Samsung’s Frame TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear about your experience with Samsung’s Frame TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US