Customer reviews from Samsung US
Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(623 Reviews)
Rating breakdown 623 reviews
5 Stars
434
4 Stars
101
3 Stars
35
2 Stars
21
1 Star
32
71%of customers recommend this product.
(
71 out of
100)
Customer Reviews for Samsung - 85 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
3
Everything depends on use case. Software SUCKS!
on July 5, 2025
Posted by: TwistedOaks
[This review was collected as part of a promotion.] Samsung really doesn't understand it's customers in the TV market. Their software has been abysmal on TV's for the last 15 years at least. The Frame is no exception. The "art" interface feels clunky and unintuitive, making it a hassle to navigate artwork options. It also lacks integration with typical photo platforms, restricting customization. Instead, it pushes Samsung’s subscription-based Art Store, which frustrates to no end. Even using the "home button" on the remote doesn't always get you where you need to be. When used as a TV, it shines, but NOT with the built in apps which are rarely updated, and often don't work or don't provide full resolution.
Value
3
Response from Samsung USBy Samsung Specialist, July 7, 2025
TwistedOaks,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Love the tv.
on July 5, 2025
Posted by: Myfavoritetv
[This review was collected as part of a promotion.] Love the picture and size and backgrounds best tv I ever had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad TV every
on July 6, 2025
Posted by: Buyanewtv
[This review was collected as part of a promotion.] Since I am not since I have received this TV, it has not worked. It goes on and off by itself. I am now trying to work with the people to fix it but taking so long. I got it in April and now it is July.
Value
1
Response from Samsung USBy Samsung Specialist, July 7, 2025
Hi,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing home upgrade
on July 16, 2025
Posted by: JAVMazing
[This review was collected as part of a promotion.] This TV really does look like art! We get lots of compliments on it's display, especially when it displays oil paintings. It's great that it dims and turns off when no one is around. I also like that it can auto display new art everyday. This tv has really elevated the wall its on by making it elegant. It's great for playing games and just watching TV too. This was truly a great purchase!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome.
on July 16, 2025
Posted by: Lovemyframe
[This review was collected as part of a promotion.] We didnt have a family room so I wanted to hide the TV and only bring it out when needed.....I didn't want a TV to have a focal point in the room. We tried councils and Armours but they were just another piece of furniture in a already crowed room. I asked my husband if we could mou t it to the wall above the piano and maybe put a wallpaper picture on it and a homemade wood frame to make it look like a picture. Good idea but unless the TV was on it still was a black screen tv.....when I was complaining about it to someone they told me about Samsung having a TV you could do that with but they didn't know what it was called.....we'll duh! When I went to our electronics store to ask about it they said why yes we have just the thing! It is called a frame TV!!! Lol....we'll this was when they were still fairly new and the price was big! But my heart was set on one...It was all I talked about! Come Christmas I got it! And I love need it....we bought another one, a bigger one, for our new family room! Best part is I can use any number of pictures offered or I can personalize the pictures and use my family photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV by Samsung
on July 20, 2025
Posted by: W1nner
[This review was collected as part of a promotion.] The pictures is great the quality of the pictures awesome. It connects to Wi-Fi without any problem and seems to always function the way it should. I would recommend this TV to anyone, especially if you’re looking for a way to show off all your pictures to your family and friends, it works like a dream
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV. Frame is a scam!
on July 29, 2025
Posted by: DBHIII
[This review was collected as part of a promotion.] Imagine paying a premium price for frame TV only to find the backgrounds are not included in the price. Nowhere in the advertising or description is it “mentioned” that to use the frame feature requires a subscription. Quite unhappy I wasted money on a premium feature.
Value
3
Response from Samsung USBy Samsung Specialist, July 30, 2025
DBHIII,
Thank you for sharing your thoughts on Art Store - we'll be sure to pass this along to our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your thoughts on Art Store - we'll be sure to pass this along to our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Cool but issues
on July 29, 2025
Posted by: FireplacemountedTV
[This review was collected as part of a promotion.] Mostly bought this TV so you don't see brackets when mounted. Love the features picture is pretty good quality. Only thing not impressed is has a discoloration band thru entire screen already not even 8 months old.
Value
2
Response from Samsung USBy Samsung Specialist, July 30, 2025
FireplacemountedTV,
We appreciate your review of Samsung’s Frame TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
We appreciate your review of Samsung’s Frame TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US