Customer reviews from Samsung US
Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(565 Reviews)
Rating breakdown 565 reviews
5 Stars
457
4 Stars
65
3 Stars
20
2 Stars
11
1 Star
12
87%of customers recommend this product.
(
86 out of
99)
Customer Reviews for Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
1
dissapointed
on April 6, 2025
Posted by: samuser
from Boston,Ma
Samsung missed the mark on this one. I ended up returning it. The screen colors at times looked unrealistic, sometimes shadowing showed up blue. The sound at times had a rumble to it almost like low bass when it should have had no bass at the time example watching the news.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, April 7, 2025
samuser,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Nice TV let down by a lousy remote
on April 22, 2024
Posted by: Bobby
from Portsmouth, Rhode Island
Nice TV, but cheaply made and unreliable remote. Instructions that come with the TV are next to useless. Remote is tiny, not back-lit and poorly marked. Useless in the dark. Online reviews I've read indicate poor reliability with all Samsung solar remotes. Higher end TVS like this should come with real remotes and a nice owner's manual.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
5
Value
5
Response from Samsung USBy Samsung Specialist, April 24, 2024
Bobby,
Thanks for sharing your thoughts on the remote - we'll be sure to pass this along to our design teams.
To assist you in learning the various features, functions, and settings of your TV and remote, you can download the QN90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the QN90D TV under Samsung Neo QLED 4K > D Model Lineup to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into the TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thanks for sharing your thoughts on the remote - we'll be sure to pass this along to our design teams.
To assist you in learning the various features, functions, and settings of your TV and remote, you can download the QN90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the QN90D TV under Samsung Neo QLED 4K > D Model Lineup to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into the TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
OS is terrible
on February 21, 2025
Posted by: Juanny
from California
Thought I was going to love this TV, but to be completely honest, I'm not impressed. I went from an old Vizio TV, 12 years old, and didn't noticed any differences. Even though this Samsung has a higher refresh rate it still looks the same.
The worst part of this TV is the OS. I believe it has the tinzen OS, anda it's horrible. It lags bad! Even freezes up at times. When I try to access the input for my PS5, it doesn't show it sometimes.
The didn't pay full price for this TV, since it was on sale, it else I would've returned it.
The worst part of this TV is the OS. I believe it has the tinzen OS, anda it's horrible. It lags bad! Even freezes up at times. When I try to access the input for my PS5, it doesn't show it sometimes.
The didn't pay full price for this TV, since it was on sale, it else I would've returned it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Samsung Specialist, February 21, 2025
Juanny,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your QN90D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your QN90D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture
on May 21, 2024
Posted by: Gobig10
[This review was collected as part of a promotion.] Great picture. The only reason not giving 5 stars, is main menu is not as user friendly as an older crystal uhd I have, the simplicity of the remote is great. When tv goes to main menu the previous app or downloaded apps themselves are not easy to find. Maybe it’s user error but two people trying to locate their and having difficulty would seem otherwise. Overall satisfied with purchase and would purchase again.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I swear samsung makes the best screens
on September 23, 2024
Posted by: Gnarniangurl
[This review was collected as part of a promotion.] I use this to stream in bed.its gorgeous!
It has gorgeous resolution and robert deniros mole has gotta be ten feet wide.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT PIC!!
on October 24, 2024
Posted by: Lh1411
[This review was collected as part of a promotion.] We use this for our main family room and the kids enjoy the streaming while I get the clarity for my sporting events and movies. Awesome Picture all around.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing experience.
on February 21, 2025
Posted by: Maxima2k53
I bought on Black Friday and the TV with sound bar has been amazing so far. The one that watches it mostly is my 2 year old but when we watch movies, the experience is amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV in the Market
on June 22, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Love this TV and never had any problem since installed. Highly recommend thisTV
Value
5
Written by a customer while visiting Samsung US