Customer reviews from Samsung US
Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(464 Reviews)
Rating breakdown 464 reviews
5 Stars
375
4 Stars
51
3 Stars
17
2 Stars
10
1 Star
11
88%of customers recommend this product.
(
86 out of
98)
Customer Reviews for Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
5
4k smart TV
on December 14, 2024
Posted by: Heroic
This is very nice tv it doesn't disappoint me. I had it for about month. At first i had my eye on the S90D Oled then knowing it's too dim has a risk of getting burn in leaving static images on the screen for to long. I decided to try the Neo Qled the picture clarity, graphics, brightness are true to life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on February 20, 2025
Posted by: Ninz
I bought this a month ago and I’m still wishing I had a physical user manual instead of a website to figure out how to set up and use!! I’m pretty sure I paid enough to get one!!
Response from Samsung USBy Samsung Specialist, February 20, 2025
Hi Ninz,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the QN90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the QN90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the QN90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the QN90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV
on March 6, 2025
Posted by: Philip
from Asheboro, NC
Like a huge computer. The picture is clearer than anything I have ever watched. Too many neat features to list. When bundled with 11.1 soundbar is just like being in a theater!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
dissapointed
on April 6, 2025
Posted by: samuser
from Boston,Ma
Samsung missed the mark on this one. I ended up returning it. The screen colors at times looked unrealistic, sometimes shadowing showed up blue. The sound at times had a rumble to it almost like low bass when it should have had no bass at the time example watching the news.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, April 7, 2025
samuser,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Holographic nightmare
on December 31, 2024
Posted by: Camel4you
from Los Angeles
I bought it for Christmas and it’s a complete disaster picks up every single light in my house and turns it into a hologram, waiting to get a new one hopefully it is defective
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, December 31, 2024
Hi,
Thank you for your review of the QN90D Neo QLED TV and for sharing your feedback regarding screen glare. Please know that your TV is engineered with Anti-Glare Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for your review of the QN90D Neo QLED TV and for sharing your feedback regarding screen glare. Please know that your TV is engineered with Anti-Glare Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture
on March 29, 2024
Posted by: D584
from IL
so far its a great tv but you cant add samsung care at time of purchase and they dont allow you to add after. Hope samsung allows pre order customers to add later.
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy Samsung Specialist, March 29, 2024
Hi D584,
Thank you for sharing your review of Samsung's QN90D and your online ordering experience. While Samsung Care can be purchased post-order, we've escalated your case and a representative will be in touch to ensure you're able to add this onto your new TV.
Should you ever need to add post-purchase Care onto a future Samsung TV, please know you can both check eligibility and add protection here: https://scplus.samsungsupport.com/#/start
If there’s anything we can ever help with such as optimizing settings, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Product Registration: For easy access to support, promos and offers, and more
~ Samsung Specialist
Thank you for sharing your review of Samsung's QN90D and your online ordering experience. While Samsung Care can be purchased post-order, we've escalated your case and a representative will be in touch to ensure you're able to add this onto your new TV.
Should you ever need to add post-purchase Care onto a future Samsung TV, please know you can both check eligibility and add protection here: https://scplus.samsungsupport.com/#/start
If there’s anything we can ever help with such as optimizing settings, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Product Registration: For easy access to support, promos and offers, and more
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!
on May 31, 2024
Posted by: Loveit
[This review was collected as part of a promotion.] Truly happy with my purchase. Great price. Great quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly Great Tv
on June 29, 2024
Posted by: darkblade
[This review was collected as part of a promotion.] Overall its a pretty good tv. My only complaint is the UI is a little bit confusing.
Value
4
Written by a customer while visiting Samsung US