Customer reviews from Samsung US
Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(732 Reviews)
Rating breakdown 732 reviews
5 Stars
593
4 Stars
84
3 Stars
28
2 Stars
15
1 Star
12
87%of customers recommend this product.
(
88 out of
101)
Customer Reviews for Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
2
Great picture
on February 28, 2025
Posted by: Eddie
Trying to set up streaming, you tube , net Felix , etc. very difficult.
Response from Samsung USBy Samsung Specialist, February 28, 2025
Eddie,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the QN90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the QN90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the QN90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the QN90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
piece of junk
on March 20, 2025
Posted by: Notahappycamper
[This review was collected as part of a promotion.] Can’t download from the App Store, quit working after 4 months
Value
1
Response from Samsung USBy Samsung Specialist, March 21, 2025
Notahappycamper,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Bad TV
on March 24, 2025
Posted by: loojk
The TV (QN85QN90DAFXZA) lasted less than two weeks after it was set up. It developed a six inch wide black vertical line on the right hand side of the screen. I contacted Samsung and after much back and forth text messages they agreeded to refund my money. The problem started on February 28th, it is now march 24th and they are going to pick up the old TV on the 27th. They will then issue a refund. We shall see!!!!
Response from Samsung USBy Samsung Specialist, March 24, 2025
loojk,
It’s unfortunate to hear of the issues that have caused you to return your QN90D TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
It’s unfortunate to hear of the issues that have caused you to return your QN90D TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
The quality for the price is unbelievable
on March 31, 2025
Posted by: Vickxperience
[This review was collected as part of a promotion.] Its bright, sharp, excellent blacks. Alot of smart features. I was able to get sn 85" on sale and it's simply unbeatable for the price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV for the price
on April 18, 2025
Posted by: TVshopper
[This review was collected as part of a promotion.] It's a great TV since it's 85 in the video quality may drop a little bit. But overall its awesome inage quality. Love the smooth Tizen OS.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Really nice, delicate, tv.
on May 5, 2025
Posted by: Mamorutux
[This review was collected as part of a promotion.] The TV is a beautiful product. It looks lux. As with all Samsung tvs, it does saturation well - I prefer the hyper-realism feel to that of a flat colored other brand. Especially for gaming. The built-in speakers do a great job. The smart tv features are plentiful. But the problem areas are two - one, the smart tv is slow. Like click something, wait a really long time for it to do something, hit another button, wait. It feels like it takes forever to get an app up and running. Second, the screen is great, but it isn't super special either, I don't feel like it's got a major upgrade from anything. When running older content, like from a DVD, it just gives me a pixelated and/or blurred feel to it too. Stretching the screen out to this full size just seems to emphasize particles and video "noise". Even when streaming old content through the apps, it just stands out even more that the video quality is poor. I feel like it could have had better handling of older film so that it wasn't so obviously lower in quality, some sort of clarity filter or something would have been nice. I still love the TV though, I'm a die-hard Samsung TV fan and always will be. But yeah....those two things are a bit of a bummer, but the rest is great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This TV is amazing
on May 21, 2025
Posted by: LoveTV
[This review was collected as part of a promotion.] I absolutely love this TV. Purchased the 85 and it's perfect. I use it watching sports, shows and my PS4. I haven't came across a single thing I don't like. I even went back to get a 50" for my bedroom
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV!
on October 11, 2025
Posted by: LoveWatchingTV
[This review was collected as part of a promotion.] The 65" Neo QLED TV has an excellent picture and sound and we've enjoy watching our favorite programs and movies on it. We've owned several Samsung TV's over the years and decided on buying a 65" Samsung when we moved into our new house.
Value
5
Written by a customer while visiting Samsung US