Customer reviews from Samsung US
Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(464 Reviews)
Rating breakdown 464 reviews
5 Stars
375
4 Stars
51
3 Stars
17
2 Stars
10
1 Star
11
88%of customers recommend this product.
(
86 out of
98)
Customer Reviews for Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
5
Love it Samsung plus that I can also watch progra.
on February 15, 2025
Posted by: Norihouse 4434
from LC ,Louisiana
I bought this set - installed, last summer and I’m so glad I did!
Previous TV monitor was other brand and it only lasted six years.
My daughter recommended Samsung tv and have it and very happy with it.
Previous TV monitor was other brand and it only lasted six years.
My daughter recommended Samsung tv and have it and very happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good
on February 24, 2025
Posted by: Anonymous
Super tv 📺 👌 👍 good tv 👏 👍 🙂😊😀😊🙂😀😊🙂😊
Written by a customer while visiting Samsung US
Customer Rating
5
Noticeable upgrade from 9 year old QLED
on February 26, 2025
Posted by: sctin
from Larkspur, CO
This TV replaces a QLED Q60 I purchased in 2014. I have always been happy with that TV and it still works so I gave it to my son and replaced it with this new Neo QLED QN90D. The picture is noticeably better, with deeper blacks and brighter colors. I left all picture settings on "AI" due to varied lighting conditions in my great room and it seems to do just fine without the hassle of fiddling around looking for the perfect picture settings. I paired with the Ultra Slim HW-S800D soundbar which I love; Q-Symphony for the win! Up-scaling is also very good. Most of my content source is cable which is 1080P and the 4K upscale is impressive. All in all I'm very happy with my QN90D and highly recommend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great picture
on February 28, 2025
Posted by: Eddie
Trying to set up streaming, you tube , net Felix , etc. very difficult.
Response from Samsung USBy Samsung Specialist, February 28, 2025
Eddie,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the QN90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the QN90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the QN90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the QN90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
No more Samsung
on March 5, 2025
Posted by: Movinon
Slow to load apps - remote control needs to be designed better
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
2
Response from Samsung USBy Samsung Specialist, March 5, 2025
Movinon,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
features are ok,
on March 5, 2025
Posted by: none
We purchased a Samsung TV in August 2024:
Model # QN50QN90DAF
Model Code # 0N550QN90DAFXZA
Type # QN50QN90D
We a re now experiencing dark horizontal screen lines. We tried to correct this following various online .recommendations . None have resolved the problem. How do we fix this? are there any warrantees?
Model # QN50QN90DAF
Model Code # 0N550QN90DAFXZA
Type # QN50QN90D
We a re now experiencing dark horizontal screen lines. We tried to correct this following various online .recommendations . None have resolved the problem. How do we fix this? are there any warrantees?
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy Samsung Specialist, March 5, 2025
Hi none,
We appreciate you taking the time to let us know about your experience with your QN90D TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience with your QN90D TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Very close to perfect
on December 13, 2024
Posted by: SammyFan
[This review was collected as part of a promotion.] This TV definitely excels in the picture quality but the setup is somewhat cumbersome. Going through the menus can make you a bit frustrated but if you are using smart things app it gets better. Took me a while to figure out picture settings that Iiked but I once I git it setup, I am very happy. Q symphony is superb because I paired it with Samsung soundbar. Definitely recommend it to anyone who is looking for a large screen TV
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Video died after,2 weeks, picture was mediocre.
on January 4, 2025
Posted by: ElectroTom
from Kissimmee, FL
I bought this set in early December 2024. The picture is OK, but not as good as I was hoping for. I was watching an early morning news show at 6 am, and all of a sudden, the screen turned black. The sound stayed on. I fooled with the remote, the HDMI cables, cable boxes, inputs, nothing. I noticed that when the set turned off, it no longer displayed the thin, horizontal white line it usually did. This confirmed the video was gone. I returned it to the store. Bought an OLED TV of a different brand—much better picture. We'll see how that one lasts. A real disappointment. I have many Samsung TV in my house, this one was a bust.
Features
5
Performance
1
Design
4
Value
4
Response from Samsung USBy Samsung Specialist, January 6, 2025
ElectroTom,
It’s unfortunate to hear of the issues that have caused you to return your QN90D TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
It’s unfortunate to hear of the issues that have caused you to return your QN90D TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US