Customer reviews from Samsung US
Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(576 Reviews)
Rating breakdown 576 reviews
5 Stars
467
4 Stars
65
3 Stars
21
2 Stars
11
1 Star
12
87%of customers recommend this product.
(
86 out of
99)
Customer Reviews for Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
3
Sound sucks
on February 6, 2025
Posted by: Kentster
from Jeanerette Louisiana
The audio is absolutely terrible otherwise satisfied
Features
4
Performance
5
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, February 7, 2025
Kentster,
Thank you for purchasing Samsung's QN90D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Thank you for purchasing Samsung's QN90D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
High Quality product
on February 20, 2025
Posted by: Gary
I purchased this TV about a month ago and have been very happy with it. The picture quality is first class and the added features are very good. I was surprised at the number of games that were available and have taken advantage of some of those.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
No manual Blahs
on February 20, 2025
Posted by: Old School
Love the TV hate the fact there was no manual to figure out how it works!
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Big Screen Samsung
on February 20, 2025
Posted by: Gilk21
from Chicago, IL.
I purchased this tv in December 2024 and so far it has been a great addition to my home. This large 85" tv was perfect for my living room space. It makes watching all the sporting events like basketball 🏀 and football 🏈 just that much more exciting! The picture is very clear with great color and the sound is good. I would buy again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Very clear picture
on February 20, 2025
Posted by: Espi
from Texas
I'm somewhat satisfied with the TV. The only thing I'm kind of disappointed is that there is a delay when changing channels or going from DVR to live TV, and sometimes the voice does not coincide with character lips. Not sure if it's our satellite system or the TV.
I would recommend this to a friend!
Features
5
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Specialist, February 20, 2025
Espi,
We appreciate your feedback on the lip sync issues you’re experiencing with your TV. This could possibly be a source issue, but if you’re hearing an audio delay across all sources/channels and you have a receiver, soundbar, or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
Our TVs have an audio Pass-Through feature, which allows the audio signal to be sent out unprocessed to an external soundbar or receiver connected to the TV. The external device then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV, go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
Please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If you’ve tried these steps and your issue persists, please contact us for troubleshooting and a Support agent will gladly assist. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your feedback on the lip sync issues you’re experiencing with your TV. This could possibly be a source issue, but if you’re hearing an audio delay across all sources/channels and you have a receiver, soundbar, or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
Our TVs have an audio Pass-Through feature, which allows the audio signal to be sent out unprocessed to an external soundbar or receiver connected to the TV. The external device then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV, go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
Please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If you’ve tried these steps and your issue persists, please contact us for troubleshooting and a Support agent will gladly assist. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Payment of bills and purchase of services through
on March 11, 2025
Posted by: Luv2shop
Amazing it's quite difficult sometimes to pay with my Samsung pay pass but it's easier for me now I feel free and better
Written by a customer while visiting Samsung US
Customer Rating
5
I have not been able to use this product yet
on March 21, 2025
Posted by: Skippy70
[This review was collected as part of a promotion.] Unfortunately I have not been able to use the tv yet due to illnesses but I’m looking forward to asap.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on April 18, 2025
Posted by: Artur1982
[This review was collected as part of a promotion.] I bought this TV 1 year ago and the quality is beyond my expectations.
Value
5
Written by a customer while visiting Samsung US