Customer reviews from Samsung US
Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
377
4 Stars
51
3 Stars
17
2 Stars
10
1 Star
11
88%of customers recommend this product.
(
86 out of
98)
Customer Reviews for Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
3
remote
on October 20, 2024
Posted by: jcd2254
i purchase this unit a week ago, the remote is worst no light on remote when watch tv in dark. the manual good for nothing.
Response from Samsung USBy Samsung Specialist, October 21, 2024
jcd2254,
Thanks for sharing your thoughts regarding the SolarCell Remote - we'll be sure to pass this along to our internal teams.
To assist you in learning the various features, functions, and settings of your TV and remote, you can download the QN90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can search for and select the QN90D TV.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thanks for sharing your thoughts regarding the SolarCell Remote - we'll be sure to pass this along to our internal teams.
To assist you in learning the various features, functions, and settings of your TV and remote, you can download the QN90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can search for and select the QN90D TV.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Just adequate
on February 21, 2025
Posted by: Debra
A waste of money, and seriously too complicated to make changes to the view. The picture is not that great, and I cannot see that it's better than HD.
Response from Samsung USBy Samsung Specialist, February 21, 2025
Debra,
We appreciate your thoughts on the picture quality of Samsung’s QN90D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
To assist in learning the various functions, please know you can download the QN90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the QN90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your thoughts on the picture quality of Samsung’s QN90D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
To assist in learning the various functions, please know you can download the QN90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the QN90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
asamsung sucks
on February 5, 2025
Posted by: don hijoeputa
to complicated to navigate my tv with your stupid remot
Response from Samsung USBy Samsung Advisor, February 6, 2025
Hi don hijoeputa,
Thank you for sharing your opinion on the QN90D TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your opinion on the QN90D TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase!!
on February 20, 2025
Posted by: Ice cream
from Chicago, IL
After purchasing this television and setting it up, I'm really happy I did. Great picture with many options. The on board speakers in the TV has quality sound. Features many input adapters and wifi options. Great for watching sports and video games options.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
UI and Search Function Could be Improved
on February 20, 2025
Posted by: dmdc14
from Cincinnati
I got this TV two months ago, and while it’s definitely an upgrade from my old smaller one, it’s left me wanting more. The search function can be tricky when trying to find apps or specific programs, so I’ve ended up using the SmartThings phone app to control the TV and access things more quickly. The resolution is solid, but when it comes to ball sports (football, soccer), there’s a bit of frame loss at times. Alexa voice control is also not reliable enough given the poor search functionality.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Specialist, February 20, 2025
dmdc14,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the QN90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the QN90D TV to download the guides you would like.
The e-Manual is also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
When the TV is far from you or the ambient noise is too loud, the TV may be unable to recognize your voice. For the best results, you will need to be within 10 feet of your TV. Please look at your TV screen and speak.
If you haven’t already, we recommend enabling the Voice Wake-up function as well. Press the microphone button on your remote, then go to Explore Now > Settings > Voice Wake-up.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the QN90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the QN90D TV to download the guides you would like.
The e-Manual is also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
When the TV is far from you or the ambient noise is too loud, the TV may be unable to recognize your voice. For the best results, you will need to be within 10 feet of your TV. Please look at your TV screen and speak.
If you haven’t already, we recommend enabling the Voice Wake-up function as well. Press the microphone button on your remote, then go to Explore Now > Settings > Voice Wake-up.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
wish for better color accuracy like my 2018 sled
on February 20, 2025
Posted by: Tito frito
from Henrietta,Ny
its nice. not as punchy or brightness like my 2018 qn sled 49 inch. the blacks are really black which I'm impressed . blacks are comparable to old tv color accuracy and brightness is off a little bit so I'm trying to get used to it. it does wonderful with cartoon movies on certain settings like movie or eco. but gets washed out in dynamic or standard mode which is disappointing compared my 2018 sled I gave away . now it it was color accurate in all settings like my old sled then this would be the ultimate Neo led. unfortunately to get. that better crisp picture of the Neo qled tech you would have to get into the bigger more expensive size 8k models and spend a fortune because they dont make smaller 8k Neo qled.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, February 20, 2025
Tito frito,
We appreciate your thoughts on the picture quality of Samsung’s QN90D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your thoughts on the picture quality of Samsung’s QN90D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Sound sucks
on February 6, 2025
Posted by: Kentster
from Jeanerette Louisiana
The audio is absolutely terrible otherwise satisfied
Features
4
Performance
5
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, February 7, 2025
Kentster,
Thank you for purchasing Samsung's QN90D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Thank you for purchasing Samsung's QN90D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
High Quality product
on February 20, 2025
Posted by: Gary
I purchased this TV about a month ago and have been very happy with it. The picture quality is first class and the added features are very good. I was surprised at the number of games that were available and have taken advantage of some of those.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US