Customer reviews from Samsung US
Samsung - 65 Class QN800D Series Neo QLED 8K Mini LED Smart Tizen TV (2024)
Average customer rating
4.8
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
233
4 Stars
18
3 Stars
7
2 Stars
3
1 Star
4
76%of customers recommend this product.
(
13 out of
17)
Customer Reviews for Samsung - 65 Class QN800D Series Neo QLED 8K Mini LED Smart Tizen TV (2024)
Customer Rating
5
Top of its class television!
on February 21, 2025
Posted by: Doctor T
We bought this just before the Super Bowl. The television is amazing. Almost like being there. Clearest sharpest picture I’ve ever seen on an 85 inch size television.
Easy to set up for a non-techie like me. Got all the apps to work in a matter of a few minutes. Highly recommended.
Easy to set up for a non-techie like me. Got all the apps to work in a matter of a few minutes. Highly recommended.
Written by a customer while visiting Samsung US
Customer Rating
1
I BOUGHT INSTALLATION, IT SUCKED
on February 20, 2025
Posted by: MARK MAGA
I BOUGHT INSTALLATION, I HAD TO PAY TO HAVE IT DONE RIGHT AFTER THE SAMSUNG GUY DID IT
Response from Samsung USBy Samsung Specialist, February 20, 2025
Hi,
We're sorry to hear your installation experience was not up to standards. We'd like the opportunity to look further into this and assist with any outstanding issues you may have.
At your earliest convenience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to speaking with you soon.
~ Samsung Specialist
We're sorry to hear your installation experience was not up to standards. We'd like the opportunity to look further into this and assist with any outstanding issues you may have.
At your earliest convenience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to speaking with you soon.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Color!
on February 20, 2025
Posted by: daww7171
Very pleased with selection. I can notice excellent colors and black and white contrast. Glad I bought it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal picture
on February 15, 2025
Posted by: angelscharlie
from Baltimore Maryland
This tv is incredible. The colors are bright & the blacks are super dark. Even when you stand completely on the side, the screen is as bright as can be. Entire TV is only 3/4" thick with a one connect that can be placed anywhere, on the stand or hidden away in a cabinet. Image is amazing & fills entire screen almost to the very edge.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on February 5, 2025
Posted by: Thomas
from Fort Myers, FL
We’ve had our tv for a few months now. And I’m not entirely happy with it. There has been sporadic problems where the tv will just up and shut down. Sometimes it will come back on on its own sometimes it will then shut right down again. Then come back on. Other times I have to turn it back on. It seems to happen more when I’m playing games on Xbox. It also has sound problems too. I’m using a Samsung sound bar with it. But the sound cuts out for a second every now and then. Sometimes it happens a lot. Sometimes not so much. I’m not sure if this is the fault of the tv, sound bar or both. Great picture though. We rely on it heavily for online content, ie netflix.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, February 6, 2025
Thomas,
We appreciate you taking the time to let us know about your experience with your QN800D TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience with your QN800D TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Fantastic TV, had a few issues
on January 27, 2025
Posted by: Tyler
from Russellville, Arkansas
The day it was delivered, I had problems right out of the box. It would get stuck in an update loop and never come out of it. Made the tv borderline unusable. I ended up switching the cable from the power supply to the longer one and it has worked fine since. Every now and then it will turn off and come back on after a few minutes. It's irritating, but the overall tv is insane.
The picture is ludicrously good. The game features are next level. I love this tv, minus the small issues.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, January 28, 2025
Tyler,
I’m sorry to hear that your QN800D TV is turning on and off on its own. Please try these troubleshooting steps:
1) Check the One Invisible Connection Cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware by enabling Auto Update: Menu > Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
I hope these tips help.
You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I’m sorry to hear that your QN800D TV is turning on and off on its own. Please try these troubleshooting steps:
1) Check the One Invisible Connection Cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware by enabling Auto Update: Menu > Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
I hope these tips help.
You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on January 20, 2025
Posted by: apleekiss
from Florida
Wow, this tv is amazing. I love all the features and how easy you navigate thru the settings. The screen is so smooth and listening while watching a movie is amazingly satisfying. Also this features has sign language animation in accessibility. It’s an 8K version and the I love my new TV. Highly recommend it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My 8K Experience
on December 30, 2024
Posted by: Samsung4TV
[This review was collected as part of a promotion.] From a 3D Samsung TV to a 8K Samsung TV; decision making was not easy. Specially when there are rarely any 8K contents from most of the providers. Rarely used the 3D function of my old TV forcthe same reasom. But the AI enhancement of working very well to make 3D like videos.
Value
5
Written by a customer while visiting Samsung US