Customer Reviews for Whirlpool - 30 in. Wide 4 element 5.3 cu. ft. Freestanding Electric Range with Cooktop Flexibility - Black
Customer Rating
5
So nice
on March 27, 2025
Posted by: jk369
from North Carolina
[This review was collected as part of a promotion.] This was provided to us by the builder of our new home. It is so much better than the one we left behind. I really like how far it heats up.
[This review was collected as part of a promotion.] We bought this stove without actually seeing it in the store. It's ok. We used to have a Maytag double oven range. It was easy to use, well built and lasted for close to 20yrs without a single issue until the upper broiler quit recently. We always used the small top oven which heated quickly and was very easy to access . This new single large oven takes a while to preheat and access is awkward for us as seniors. It also feels inefficient to heat such a large oven to only cook food. The unit is not flush with the wall which looks unusual. The bottom storage drawer is starkly flimsy, does not "glide" open and barely holds but a couple of pans without straining under the weight. It was also surprising to see no closure or surrounding to this drawer such that the wall is completely exposed. The glass burner units feel slightly awkward in regards to the markings vs the dials.
[This review was collected as part of a promotion.] The range is very basic. The racks are very hard to pull out and there’s not a pre-heat.. just trying to adjust because it’s basic.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 26, 2025
Hello, Thank you for your review. We regret to hear that your Electric Range is not living up to your standards. If you have any questions or concerns with your Range please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #698293. We’re looking forward to hearing from you. Marie Q
[This review was collected as part of a promotion.] Range works well. The glass top is easy to keep clean. I have only used the oven once and it heated evenly and precisely.
This range came with my new home purchase. The oven racks do not slide. They come in contact with the frame around the oven cavity, preventing the racks from sliding. After 3 months of waiting and having several service appointments, the range was replaced yesterday. The brand new oven has the same problem. The oven racks come in contact with the frame around the oven cavity and do not slide. I’ve had many ovens over my 50+ years of cooking and baking and never had this issue in the past. It’s definitely a design flaw. Another service appointment has been scheduled. Can’t wait until I have an oven that works properly. Very disappointed with this issue. 2 brand new ovens with the same design flaw
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 21, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Electric Range. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Range model/serial number, and reference Case # 697445. We’re looking forward to hearing from you. Marie Q
[This review was collected as part of a promotion.] This range came with my new house. I have not had a chance to use it to prepare any food. I do check the time with the clock which works well.