Customer reviews from bosch-home.com
Bosch - 500 Series 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack and AquaStop, 39 dBA - Stainless Steel
Average customer rating
4.5
(152 Reviews)
Rating breakdown 152 reviews
5 Stars
104
4 Stars
27
3 Stars
12
2 Stars
5
1 Star
4
87%of customers recommend this product.
(
111 out of
128)
Customer Reviews for Bosch - 500 Series 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack and AquaStop, 39 dBA - Stainless Steel
Customer Rating
5
Bosch Smart Dishwasher
on February 21, 2024
Posted by: Smarty
[This review was collected as part of a promotion.] I never knew I could like I dishwasher so much. I love the 3 trays, that you can start it with your phone, and that you can customize the wash cycles.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
3
Great dishwasher
on July 31, 2024
Posted by: Helman's
[This review was collected as part of a promotion.] I would have given 5-stars but the instructions in the user guide does not properly show how to place the rinse aid in the compartment! There are multiple holes...which hole do you place the rinse in? I tried one and it came right out below the dispenser, the other one..not sure what occured, some came out at the bottom as well.
Installer left a part on the counter(husband moved it) that I just found and the kick plate (?) under the door, is loose on one side - no information on how to secure it. Even the webpage does not have any related information for this.
I would recommend this to a friend!
Response from bosch-home.comBy TM, CS, August 1, 2024
Hi Helman's, thanks for your review. We are sorry to hear of the difficulties you are experiencing with your appliance and we apologize for any inconvenience. If service is necessary, please use the following link to locate a Bosch authorized service provider in your area: https://www.bosch-home.com/us/owner-support/repair-service. For any additional assistance, please call our Customer Support team at 1-800-944-2904. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Excellent Dishwasher
on October 27, 2024
Posted by: Karen
Best dishwasher I've ever owned. I love having the third rack although I wish it was adjustable to increase the flexibility. Does an excellent job getting dishes clean and is extremely quiet. Silverware basket could be larger but the third rack does help with that. Would highly recommend!
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
4
Very quiet
on November 22, 2024
Posted by: Betty
[This review was collected as part of a promotion.] The dishwasher is such a step up from my previous DW. I do clean my dishes prior to loading them. I have found dirty dishes after washing on the long, sanitize and extra hot. Example is today I washed a spatula without washing it off it came out with egg still on it. So I do rinse all my dishes. But overall I really like it
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
4
New to Bosch SHP95CM5N
on December 31, 2024
Posted by: Patricia
[This review was collected as part of a promotion.] I like my new dishwasher. There are some things I do not particularly like about it. The drying method requires I open the dishwasher or use a dish rack to dry my dishes completely. The controls are confusing to use. I can control it better on the app. My husband had a hard time figuring it out at well. I like the three racks and the ability to change the level of the middle rack. Overall it does clean the dishes and is an attractive and quiet appliance.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
3
Tines need better design
on May 5, 2025
Posted by: Jim the dishwasher review
[This review was collected as part of a promotion.] I just bought a Bosch dishwasher based on the reputation of reliability. I found out that the tine design makes it very hard to load my dishes. Previously I had GE and Whirlpool designs which had good tine designs. The Bosch are fine for plates but odd shaped or larger bowls do not fit well and you are forced to take up too much space. There are no large. Also the angles of the tines are too excessive so bowls tip over unless supported by other plates. The spacing of the upper rack tines wasts space on typical glass sizes. Not a fan. And the dishes come out very wet. Hopeufull the reliability will override this fault. I do like how clean the dishes are though.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, May 6, 2025
Hi Jim, thanks for your review. We’re sorry to hear of your disappointment with the rack designs. The following link will help provide tips on how to maximize the loading space of your dishwasher: https://bit.ly/3ZKucSG. If you have additional questions, please contact customer service at 800-944-2904 for real-time assistance.
Written by a customer while visiting bosch-home.com
Customer Rating
3
too modern for us
on May 6, 2025
Posted by: Keddy
[This review was collected as part of a promotion.] When told that I would have to use my phone to register and use my dishwasher, I was outraged. I am 80 and use my phone for phone calls not tech issues with an appliance. A friend walked me through the start up. Initially we were pleased with the appliance. We followed the directions- merely scraping the dishes but not rinsing them. Sadly, we discovered dried on egg yolk from breakfast was not remoed, so too with the residue from bean soups. Pots are hit or miss about coming clean. We also learned that racking silverware is tedious--laying them out in the thin upper-most drawer. We prefer the old basket we used to put silverware in with handles down. The "new" basket is too sall and has small holes--not at all convenient. Our old basket could be carried to the silverware drawer and made it easy to put the silverware away. For the high cost of a Bosch, I am sure we have a reliable appliance that is well-made, but it has too many bells and whistles for me. I do NOT want to operate the dang thing from a remote location via phone! I just want to fill it up, add soap, push a button and close the door. I do love how quiet it is--that is truly exceptional.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, May 7, 2025
Hi Keddy, thanks for your review. We’re sorry to hear about your disappointment with your dishwasher. We think the following link might assist in providing various tips: https://bit.ly/3ZJzNZO. If you have any additional questions, please contact our customer service team at 800-944-2904 for real-time assistance.
Written by a customer while visiting bosch-home.com
Customer Rating
2
Dishwasher Not Drying and Petroleum Smell
on May 10, 2025
Posted by: GLKfrk73
I had this 38 dBA 500 Series Bosch dishwadher installed 5/9/2025. This is the 3rd Bosch dishwasher I have owned. The dishes come out clean and the unit is quiet; however, I am disappointed and unhappy with this unit for 2 reasons. First, after running dishes on the hottest cycle, selecting "sanitize" and "extra dry," the interior of the stsinless steel tub is covered in water snd the top rack, which is plastic is covered in water droplets as well. My prior 2 Bosch dishwasher ls did not have this issue at all. In fact, there was no water that accumulated on the stainless steel tun, nor the platic third rack. Also, there is a horrible petroleum smell inside the dishwadher after running a cycle. I hope the smell will eventually go away, but I am wondering if my beand new dishwasher is not reaching high enough temperatures to make the Pure dry work. The rinse aid is full and my other 2 Bosch dishwashers did NOT have this problem.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, May 15, 2025
Hi GLKfrk73, thanks for your review. We apologize this has been your experience and appreciate you bringing it to our attention. The following link provides additional information on the causes of odor: https://bit.ly/36bel6B. If these don't resolve the issue, please contact our customer service team at 800-944-2904 for real-time assistance.
Written by a customer while visiting bosch-home.com