Customer reviews from bosch-home.com
Bosch - 500 Series 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack and AquaStop, 39 dBA - Stainless Steel
Average customer rating
4.5
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
139
4 Stars
40
3 Stars
14
2 Stars
5
1 Star
5
88%of customers recommend this product.
(
147 out of
168)
Customer Reviews for Bosch - 500 Series 24" Top Control Smart Built-In Tub Dishwasher with 3rd Rack and AquaStop, 39 dBA - Stainless Steel
Customer Rating
3
Great dishwasher
on July 31, 2024
Posted by: Helman's
[This review was collected as part of a promotion.] I would have given 5-stars but the instructions in the user guide does not properly show how to place the rinse aid in the compartment! There are multiple holes...which hole do you place the rinse in? I tried one and it came right out below the dispenser, the other one..not sure what occured, some came out at the bottom as well.
Installer left a part on the counter(husband moved it) that I just found and the kick plate (?) under the door, is loose on one side - no information on how to secure it. Even the webpage does not have any related information for this.
I would recommend this to a friend!
Response from bosch-home.comBy TM, CS, August 1, 2024
Hi Helman's, thanks for your review. We are sorry to hear of the difficulties you are experiencing with your appliance and we apologize for any inconvenience. If service is necessary, please use the following link to locate a Bosch authorized service provider in your area: https://www.bosch-home.com/us/owner-support/repair-service. For any additional assistance, please call our Customer Support team at 1-800-944-2904. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Excellent Dishwasher
on October 27, 2024
Posted by: Karen
Best dishwasher I've ever owned. I love having the third rack although I wish it was adjustable to increase the flexibility. Does an excellent job getting dishes clean and is extremely quiet. Silverware basket could be larger but the third rack does help with that. Would highly recommend!
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
4
Very quiet
on November 22, 2024
Posted by: Betty
[This review was collected as part of a promotion.] The dishwasher is such a step up from my previous DW. I do clean my dishes prior to loading them. I have found dirty dishes after washing on the long, sanitize and extra hot. Example is today I washed a spatula without washing it off it came out with egg still on it. So I do rinse all my dishes. But overall I really like it
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
4
New to Bosch SHP95CM5N
on December 31, 2024
Posted by: Patricia
[This review was collected as part of a promotion.] I like my new dishwasher. There are some things I do not particularly like about it. The drying method requires I open the dishwasher or use a dish rack to dry my dishes completely. The controls are confusing to use. I can control it better on the app. My husband had a hard time figuring it out at well. I like the three racks and the ability to change the level of the middle rack. Overall it does clean the dishes and is an attractive and quiet appliance.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
3
Tines need better design
on May 5, 2025
Posted by: Jim the dishwasher review
[This review was collected as part of a promotion.] I just bought a Bosch dishwasher based on the reputation of reliability. I found out that the tine design makes it very hard to load my dishes. Previously I had GE and Whirlpool designs which had good tine designs. The Bosch are fine for plates but odd shaped or larger bowls do not fit well and you are forced to take up too much space. There are no large. Also the angles of the tines are too excessive so bowls tip over unless supported by other plates. The spacing of the upper rack tines wasts space on typical glass sizes. Not a fan. And the dishes come out very wet. Hopeufull the reliability will override this fault. I do like how clean the dishes are though.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, May 6, 2025
Hi Jim, thanks for your review. We’re sorry to hear of your disappointment with the rack designs. The following link will help provide tips on how to maximize the loading space of your dishwasher: https://bit.ly/3ZKucSG. If you have additional questions, please contact customer service at 800-944-2904 for real-time assistance.
Written by a customer while visiting bosch-home.com
Customer Rating
3
too modern for us
on May 6, 2025
Posted by: Keddy
[This review was collected as part of a promotion.] When told that I would have to use my phone to register and use my dishwasher, I was outraged. I am 80 and use my phone for phone calls not tech issues with an appliance. A friend walked me through the start up. Initially we were pleased with the appliance. We followed the directions- merely scraping the dishes but not rinsing them. Sadly, we discovered dried on egg yolk from breakfast was not remoed, so too with the residue from bean soups. Pots are hit or miss about coming clean. We also learned that racking silverware is tedious--laying them out in the thin upper-most drawer. We prefer the old basket we used to put silverware in with handles down. The "new" basket is too sall and has small holes--not at all convenient. Our old basket could be carried to the silverware drawer and made it easy to put the silverware away. For the high cost of a Bosch, I am sure we have a reliable appliance that is well-made, but it has too many bells and whistles for me. I do NOT want to operate the dang thing from a remote location via phone! I just want to fill it up, add soap, push a button and close the door. I do love how quiet it is--that is truly exceptional.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, May 7, 2025
Hi Keddy, thanks for your review. We’re sorry to hear about your disappointment with your dishwasher. We think the following link might assist in providing various tips: https://bit.ly/3ZJzNZO. If you have any additional questions, please contact our customer service team at 800-944-2904 for real-time assistance.
Written by a customer while visiting bosch-home.com
Customer Rating
3
Not A Great Design
on June 5, 2025
Posted by: Zimmie
If I had to guess, I would say this was designed by someone who never used a dishwasher before. I know that sounds snarky, but that's my take on it as an engineer.
Cons:
The drawers are clunky and anything but smooth. The height adjustment on the top drawer is one of the worst I've seen. Each side is indepentent and will drop down without the other side syncing. It's very difficult to use.
The drawers are clunky and anything but smooth. The height adjustment on the top drawer is one of the worst I've seen. Each side is indepentent and will drop down without the other side syncing. It's very difficult to use.
The run-time selections are limited and weirdly implemented.
There isn't anyway to know how long is remaing on a cycle. Who's idea was it not have any information on the front of the washer? Ridiculous. Oh, there is a little red light on the floor to tell you it's running, but that's it.
A lot of the feature are only available through an app. So you must connect your dishwasher to your internet wifi. The person who thought that was a good idea, and approved it, should be fired.
Pros:
The washer works as well as any dishwasher we've had, so no complaints about dishes not getting clean. That works fine.
The washer works as well as any dishwasher we've had, so no complaints about dishes not getting clean. That works fine.
It's super quiet. You can hardly hear it standing right next to it. We have an open concept kitchen/living room, so it's really nice to run the washer without hearing it through the house.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CS, RH, June 6, 2025
Hi Zimmie! Thank you for sharing your feedback! We appreciate your insights and understand your concerns regarding the design and functionality of the dishwasher. Your comments about the drawer adjustments and cycle indications are valuable, and we will share them with our development team for consideration. We’re glad to hear that you’re satisfied with the cleaning performance and quiet operation! If you have any further questions or need assistance, feel free to reach out to our customer care team at 1-800-944-2904 or BoschCare@bshg.com. We’re here to help!
Written by a customer while visiting bosch-home.com
Customer Rating
5
Has a 60 minute cycle!
on June 23, 2025
Posted by: Bethany
[This review was collected as part of a promotion.] This dishwasher has been wonderful, but the main reason I bought it is the 60 minute cycle. Wonderful results!
I was not successful getting it on-line properly and stopped trying due to lack of interest in this feature. Probably could have figured it out or asked for help, to be fair.
Written by a customer while visiting bosch-home.com