Customer reviews from bosch-home.com
Bosch - 500 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and AquaStop, 39 dBA - Stainless Steel
Average customer rating
4.5
(96 Reviews)
Rating breakdown 96 reviews
5 Stars
68
4 Stars
18
3 Stars
3
2 Stars
4
1 Star
3
89%of customers recommend this product.
(
77 out of
87)
Customer Reviews for Bosch - 500 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and AquaStop, 39 dBA - Stainless Steel
Customer Rating
2
Works fine, but shouldn’t have an app
on July 13, 2024
Posted by: Kevin
The dishwasher is fine. Cleans well. It dries things decently, but not the best. The utensil basket is very small. The worst part is the app. I don’t know who in marketing thought it was a good idea, but no one needs an app for their dishwasher. It's just purely annoying. If you want certain features, like delayed start, you need the app. It's just kind of mind boggling that someone approved this. I would recommend a previous model or another model without the app. If they left our phones alone and ditched the app, this would be a 4/5 star review.
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch Home US, July 15, 2024
Hi Kevin, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. We greatly appreciate your feedback as it allows us to identify areas for improvement. Your comments will be shared with the relevant teams for further consideration. If you have any questions about the operation of your dishwasher, please contact Bosch Customer Care at 1-800-944-2904. We are here to assist you and address any product questions you may have. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
3
Not as good as prior Bosch (SHX99A15UC)
on June 11, 2024
Posted by: sfenwick
We replaced a SHX99A15UC with this model. While the noise ratings are very similar (44dB for the SHX99A15UC, 38dB for this one), in practice this unit lets a lot more water-hitting-pans noise out of the case. The motor may be quiet, but the sound insulation on the doors and case apparently are not as good.
The bottom rack tine orientation is complete rubbish compared to the prior unit. We cannot work out how to get the same loads in that we used to put into the bottom rack of the old unit.
The WiFi, as noted, is not useful. I tried putting it on a guest network and I think that blocks some port it wants to use, but I don't really need or want the feature so I'm happy to leave it off.
Can't recommend. Big letdown.
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch Home US, June 12, 2024
Hi sfenwick, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. We greatly appreciate your feedback as it allows us to identify areas for improvement. Your comments will be shared with the relevant teams for further consideration. If you have any questions or concerns about operating or loading your dishwasher, please contact Bosch Customer Care at 1-800-944-2904. We are here to assist you and address any product questions you may have. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
4
Amazing diswasher
on November 17, 2024
Posted by: JJBeware
[This review was collected as part of a promotion.] This dishwasher is quality, whisper quiet, and I love it! The only downsides I've found so far is that it has a bad smell, but is slowly going away with each wash. Also, the buttons are annoyingly easy to hit while you're closing the door. The door has a very strong snap back into place, so I try to slow down that close and end up turning it on all the time. Other than that, it's great!
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
3
Quiet, but not good at drying
on November 16, 2024
Posted by: Matt
[This review was collected as part of a promotion.] While we appreciate the efficiency and quitness of this dishwasher, we are underwhelmed with its inability to fully dry the dishes and silverware. We are not willing to buy the special rinse product that helps with drying because we are not sure what chemicals are used in the formula. Also, the wireless app doesn't connect. So, while it is nice and quiet, we are forced to dry everything with a towel after the cycle ends.
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch Home US, November 18, 2024
Hi Matt, thanks for your review. We are sorry to hear that you are experiencing drying issues. The following link offers tips on how to maximize drying: https://bit.ly/3Asc0oV should this not resolve your issue, please contact our Customer Support team at 1-800-944-2904, who will be happy to assist you with real-time troubleshooting. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
1
stays wet inside
on December 5, 2024
Posted by: quinn
Needs repair wont dry inside after cycles
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch Home US, December 5, 2024
Hi quinn, thanks for your review. We are sorry to hear that you are experiencing drying issues. The following link offers tips on how to maximize drying: https://bit.ly/3Asc0oV should this not resolve your issue, please contact our Customer Support team at 1-800-944-2904, who will be happy to assist you with real-time troubleshooting. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Quiet but took getting used to
on December 9, 2024
Posted by: Paul
[This review was collected as part of a promotion.] I'm not used to smart devices, so it took some time getting used to a Bosch dishwasher.
I love this dishwasher! Super quiet at 38db. I was a little annoyed I couldn't do delayed start from the control panel, but it's so quiet that delayed start really isn't necessary.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
5
Bosch Smart Dishwasher
on February 21, 2024
Posted by: Smarty
[This review was collected as part of a promotion.] I never knew I could like I dishwasher so much. I love the 3 trays, that you can start it with your phone, and that you can customize the wash cycles.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
3
Great dishwasher
on July 31, 2024
Posted by: Helman's
[This review was collected as part of a promotion.] I would have given 5-stars but the instructions in the user guide does not properly show how to place the rinse aid in the compartment! There are multiple holes...which hole do you place the rinse in? I tried one and it came right out below the dispenser, the other one..not sure what occured, some came out at the bottom as well.
Installer left a part on the counter(husband moved it) that I just found and the kick plate (?) under the door, is loose on one side - no information on how to secure it. Even the webpage does not have any related information for this.
I would recommend this to a friend!
Response from bosch-home.comBy TM, CS, August 1, 2024
Hi Helman's, thanks for your review. We are sorry to hear of the difficulties you are experiencing with your appliance and we apologize for any inconvenience. If service is necessary, please use the following link to locate a Bosch authorized service provider in your area: https://www.bosch-home.com/us/owner-support/repair-service. For any additional assistance, please call our Customer Support team at 1-800-944-2904. Thank you.
Written by a customer while visiting bosch-home.com