Customer reviews from whirlpool.com
Whirlpool - 1.1 Cu. Ft. Over the Range Microwave with Flush Built-In Design - Stainless Steel
Average customer rating
3.6
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
45
4 Stars
16
3 Stars
21
2 Stars
16
1 Star
10
57%of customers recommend this product.
(
26 out of
46)
Customer Reviews for Whirlpool - 1.1 Cu. Ft. Over the Range Microwave with Flush Built-In Design - Stainless Steel
Customer Rating
2
Buy the microwave without the air fryer option
on January 28, 2025
Posted by: Bill
from Sacramento, ca
[This review was collected as part of a promotion.] Installed about 2 weeks ago. Microwave itself works good. I like the no turntable. Easy to clean.
I mainly purchased this due to it had the Air Fry option. I should have purchased the one without.
The install is strange: The unit will not work until you setup an app and account in your phone, connect to your microwave, setup wifi, download and install firmware. After this is completed, the only function of the app is turn light and fan on/off and view the current cook time...when able to connect to the device.
Things I do not like: Air fryer does not work well. It takes twice as long to cook compared to my counter top air fryer. I have entered air fry instructions from the package into the fryer and the items are not even half way cooked. The steps involved to AirFry are ridiculous: Press Air Fry-confirm, select manual air fry-confirm, note: insert basket 1-confirm, select temp-start, press menu-select cook time-confirm, select time-start...! As for quick select items, Frozen Snacks, French Frys, Chicken Nuggets, Frozen Chicken Wings, Roasted Potatoes, Hard Veg, Soft Veg, Bacon. Even thou this is a programable device, you can not setup your own quick select choice.
The buttons do not have a back light. When making selections it takes up to a couple seconds to respond, like a slow computer.
I mainly purchased this due to it had the Air Fry option. I should have purchased the one without.
The install is strange: The unit will not work until you setup an app and account in your phone, connect to your microwave, setup wifi, download and install firmware. After this is completed, the only function of the app is turn light and fan on/off and view the current cook time...when able to connect to the device.
Things I do not like: Air fryer does not work well. It takes twice as long to cook compared to my counter top air fryer. I have entered air fry instructions from the package into the fryer and the items are not even half way cooked. The steps involved to AirFry are ridiculous: Press Air Fry-confirm, select manual air fry-confirm, note: insert basket 1-confirm, select temp-start, press menu-select cook time-confirm, select time-start...! As for quick select items, Frozen Snacks, French Frys, Chicken Nuggets, Frozen Chicken Wings, Roasted Potatoes, Hard Veg, Soft Veg, Bacon. Even thou this is a programable device, you can not setup your own quick select choice.
The buttons do not have a back light. When making selections it takes up to a couple seconds to respond, like a slow computer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 30, 2025
Hello,
We value your time and would like to look into the concerns with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 665669.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 665669.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Me encanta esto en mi cocina
on February 1, 2025
Posted by: Carol
from Miami florida
[This review was collected as part of a promotion.] Es una súper ayuda en la cocina y estoy impresionada con todas las opciones es realmente una excelente opción para tener en casa y su diseño es realmente perfecto
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 1, 2025
Posted by: Jojo53
[This review was collected as part of a promotion.] It’s real nice to use and am very pleased with all that it offers.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Still learning functions
on February 12, 2025
Posted by: JanK
[This review was collected as part of a promotion.] I am still learning most of the functions. It would have been much more helpful if Whirlpool had provided a manual explaining all the buttons! Finding it online was quite a hunting expedition. We are computer literate as my husband is retired IT. It wasn't easy finding a manual for our particular oven. I'm not ready to rate it yet. We have used the air fryer for a chicken thigh recipe that was delicious! Otherwise, just reheating and thawing is mostly how we use a microwave.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Lots of features
on February 18, 2025
Posted by: Dee in Denver
[This review was collected as part of a promotion.] I've only had this microwave for less than a month but so far am very impressed with it. I'm still figuring out all the functions and am excited to explore the air fry, convection and roast features. It's more powerful than my last one. It's more stylish than my last one. I have a black kitchen and my new black microwave fits right in. Love it!!!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Easy to clean.
on March 3, 2025
Posted by: PDHOLTZ
from Michigan
[This review was collected as part of a promotion.] So far so good, bought to replace a 13 year old kitchenaid and so far it has met expectations. Really like the ease of clean up with the lack of a turntable to hassle with. Heating seems fine compared to the replacement kitchenaid despite some of the reviews claiming it's lacking power. The air fry is lacking compared to my counter top appliance but was able to compensate by adding a little more time. Hopefully lasts as long as my last microwave, time will tell.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great look and design, but confusing modes
on March 4, 2025
Posted by: Josh
from South Park, CO
[This review was collected as part of a promotion.] The instructions are not included with the microwave, you need to get them as a PDF from the website, and even then they are generic instructions that cover several models, with features that not all similiar models have, which is odd. The description claims to offer bake and dehydrate settings, but no such settings are available, even though the online manual also has them
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Questioning quality of Whirlpool.
on March 8, 2025
Posted by: Tlynch
from Lake City, SC
We have had this microwave a couple of years. Everything was great until several months ago. The screen started dimming off and on until it has gone out except for a faint shade of the cooking time. We tap the 30sec time “start” for how long we want to heat food. Example if we want to warm a dish for 1minute and 30secs, then we tap it 3 times. Most of the time we have to warm the food longer. It is not cooking at the original capacity. I have done some research and apparently there is a known glitch with the door panel/controls. You can not even read the clock to tell the time. There should be a recall/replacement by Whirlpool. This is a high quality microwave. The actual quality and price do not match. I have always liked Whirlpool products but this has been a BIG disappointment. All of our appliances are Whirlpool for our kitchen and laundry room in our main home and two vacation homes. Now we are having an issue with our home dishwasher and washing machine leaking water.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 13, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 691209.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com