Customer reviews from whirlpool.com
Whirlpool - 1.1 Cu. Ft. Over the Range Microwave with Flush Built-In Design - Stainless Steel
Average customer rating
3.5
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
25
4 Stars
8
3 Stars
8
2 Stars
10
1 Star
8
55%of customers recommend this product.
(
12 out of
22)
Customer Reviews for Whirlpool - 1.1 Cu. Ft. Over the Range Microwave with Flush Built-In Design - Stainless Steel
Customer Rating
3
Air Fryer
on January 7, 2025
Posted by: Marty
from Maryland
[This review was collected as part of a promotion.] Had high hopes despite some of the reviews, Air fryer still needs some tweaking to work as good as the standalone units. Wish that it did have a toast option like some air fryers instead of trying to finagle the grill To toast
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on January 12, 2025
Posted by: Marie
from Atlanta, Ga
I bought this product about 6 months ago. It works fine. But the door is separating from the microwave. It's seems per asking about it from appliance repair places this microwave has frequent door issues and or door replacement problems
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 656297.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Point out what needs to be improved.
on January 27, 2025
Posted by: Young
[This review was collected as part of a promotion.] While design is important, performance is even more crucial. Although the fan is an additional feature of a microwave, it is completely ineffective in this product. This is because, in order to fit the cabinet depth, the steam generated from the front burner of the cooktop range adheres to the glass surface of the microwave, causing odor, cleaning difficulties, and functional issues. The lamp should use a daylight Kelvin level that accurately reflects the color of cooked food, instead of a fluorescent lamp. Additionally, the inconvenience of having to press the cancel button on the microwave after every use needs to be improved.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 30, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #665130.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #665130.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Buy the microwave without the air fryer option
on January 28, 2025
Posted by: Bill
from Sacramento, ca
[This review was collected as part of a promotion.] Installed about 2 weeks ago. Microwave itself works good. I like the no turntable. Easy to clean.
I mainly purchased this due to it had the Air Fry option. I should have purchased the one without.
The install is strange: The unit will not work until you setup an app and account in your phone, connect to your microwave, setup wifi, download and install firmware. After this is completed, the only function of the app is turn light and fan on/off and view the current cook time...when able to connect to the device.
Things I do not like: Air fryer does not work well. It takes twice as long to cook compared to my counter top air fryer. I have entered air fry instructions from the package into the fryer and the items are not even half way cooked. The steps involved to AirFry are ridiculous: Press Air Fry-confirm, select manual air fry-confirm, note: insert basket 1-confirm, select temp-start, press menu-select cook time-confirm, select time-start...! As for quick select items, Frozen Snacks, French Frys, Chicken Nuggets, Frozen Chicken Wings, Roasted Potatoes, Hard Veg, Soft Veg, Bacon. Even thou this is a programable device, you can not setup your own quick select choice.
The buttons do not have a back light. When making selections it takes up to a couple seconds to respond, like a slow computer.
I mainly purchased this due to it had the Air Fry option. I should have purchased the one without.
The install is strange: The unit will not work until you setup an app and account in your phone, connect to your microwave, setup wifi, download and install firmware. After this is completed, the only function of the app is turn light and fan on/off and view the current cook time...when able to connect to the device.
Things I do not like: Air fryer does not work well. It takes twice as long to cook compared to my counter top air fryer. I have entered air fry instructions from the package into the fryer and the items are not even half way cooked. The steps involved to AirFry are ridiculous: Press Air Fry-confirm, select manual air fry-confirm, note: insert basket 1-confirm, select temp-start, press menu-select cook time-confirm, select time-start...! As for quick select items, Frozen Snacks, French Frys, Chicken Nuggets, Frozen Chicken Wings, Roasted Potatoes, Hard Veg, Soft Veg, Bacon. Even thou this is a programable device, you can not setup your own quick select choice.
The buttons do not have a back light. When making selections it takes up to a couple seconds to respond, like a slow computer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 30, 2025
Hello,
We value your time and would like to look into the concerns with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 665669.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 665669.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Me encanta esto en mi cocina
on February 1, 2025
Posted by: Carol
from Miami florida
[This review was collected as part of a promotion.] Es una súper ayuda en la cocina y estoy impresionada con todas las opciones es realmente una excelente opción para tener en casa y su diseño es realmente perfecto
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 1, 2025
Posted by: Jojo53
[This review was collected as part of a promotion.] It’s real nice to use and am very pleased with all that it offers.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Still learning functions
on February 12, 2025
Posted by: JanK
[This review was collected as part of a promotion.] I am still learning most of the functions. It would have been much more helpful if Whirlpool had provided a manual explaining all the buttons! Finding it online was quite a hunting expedition. We are computer literate as my husband is retired IT. It wasn't easy finding a manual for our particular oven. I'm not ready to rate it yet. We have used the air fryer for a chicken thigh recipe that was delicious! Otherwise, just reheating and thawing is mostly how we use a microwave.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disappointed
on February 28, 2025
Posted by: Patty12
from Ontario or
[This review was collected as part of a promotion.] I’m very disappointed the air fryer takes 2X more than a normal air fryer.
After it’s done air frying the fan run 10 minutes or longer very annoying And when you run the microwave, it takes long to To just heat up anything I was very excited to get this product but very disappointed. I’m calling to see if I can return it.
After it’s done air frying the fan run 10 minutes or longer very annoying And when you run the microwave, it takes long to To just heat up anything I was very excited to get this product but very disappointed. I’m calling to see if I can return it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 7, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #687158.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #687158.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com