I have not been able to use my oven yet due to a broken latch.
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Response from geappliances.comBy Charlie, GE_Appliances, October 20, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're not able to use your oven as the door latch is broken.
For the best assistance with this, we definitely recommend taking advantage of your warranty and scheduling the service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if we can ever be of assistance and we’ll be happy to help. -Charlie@GEAppliances
The third time we used it, the oven displayed self-cleaning required. During the self-cleaning, the oven burned through the coating on the floor of the oven-catching fire. GE currently has not offered to replace the oven though the technician even stated it was clean and was a manufacturing defect and must be replaced.
No, I would not recommend this to a friend.
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Response from geappliances.comBy Sylvia@GEAppliances, October 9, 2023
Hi,
We're so sorry this happened to your oven. This is unexpected and not at all the seamless experience you deserve. We'll have an agent reach out to you via email for more information. Thank you for your patience, we'll talk to you soon.