I’ve had this oven for only two years. Only used the smart features through the SmartHQ app twice. This second time, oven working perfectly, heating up food, then I used app from another part of the house just to set a timer. It forced an update (not just an app update but an oven update) which they proceeded to break my user interface! Now my oven is useless unless I put hundreds of $$ into it. The whole right side of the controls (number pad) won’t work at all. And yes I did a hard reset. Still won’t work. Clock and left side options work fine. But since I can’t select any numbers, I can’t choose a temp, I can’t set time, I can’t select option numbers. It won’t do anything at all now. It is garbage, all because of the app which I didn’t really like using anyway!!
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, February 8, 2024
We recommend resetting your wall oven by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home.
I haven't owned it very long, but I like the element location in the back of the oven. It cooks food evenly and seems accurate to recipes time allotment. I love the moving bottom rack. It's so easy to put in and take out meals now. I wish the alarm was louder, so we could hear it when we're out of the room.
This oven bakes fast, retaining heat well but does not cook evenly. There's also little flakes coming off the bottom.
Response from geappliances.comBy Adrian, GE_Appliances, January 30, 2024
Hi there! We appreciate your feedback. We are so sorry that your oven is retaining heat well but not cooking your food items evenly. This is definitely not normal, and we recommend scheduling service with one of our certified technicians to get this issue resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home, and we are confident that our technicians will get this issue resolved as quickly as possible. - Adrian@GEAppliances