Customer Reviews for GE - 27" Smart Built-In Single Electric Convection Wall Oven with Self-Clean, Steam Clean, and No Preheat Air Fry - Black
Customer Rating
1
Turns off by itself!
on September 25, 2019
Posted by: Gitte
from CA
I really wanted to love this oven! Looks sleek and I like the hidden control panels, and smart features. The bad: As mentioned in another review below by IWSWIN the oven shuts itself off. It has done this 5-6 times in the two months we have owned it. Very disappointing especially when baking. Issue #2 is that IMO it bakes too hot. I had a cake in the oven that was supposed to bake 34 to 38 minutes. I set my Iphone timer for 30 minutes and when I checked the cake it was borderline overdone. This happened with another cake this time in shiny aluminum round pans and it was also done 13 minutes before. I would have expected more at this price point - sadly I can't recommend it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , September 27, 2019
Hello Gitte - Thanks for posting your oven review. We're sorry for your experience and apologize for any inconvenience. Please take advantage of your warranty and schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service
Baking is great. Haven't done anything else yet. Documentation was not included and I requested GE send rather than print from website. Also bell on timer is not loud enough. Tried adjusting via settings but no luck.
We bought our oven about a month ago and installed ourselves. It is wonderful!! Especially love the Remote Enable feature that is used with my smartphone. The oven is quiet and easy to use. Definitely worth the investment!!
I really do like the oven so far. I have used both the regular baking cycle and the convection baking cycle. It was easy to go online and register the oven as well as set it up to sync with my phone. The only issue I have is the timer and other alerts sounds are very soft and difficult to hear even though I have it set on high. I wish I could increase the volume so I can hear it if I am not in the kitchen, otherwise I am very satisfied.
Nice baking features but the clock is too small and the numbers too close together and the timer ringer is barely audible.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy SHARONatGE, GE_Appliances , August 16, 2019
Hello tweetie pie - Thanks for your review. Details for adjusting the oven tone volume can be found on page 10 of your manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000254.pdf
We'll be sure to share your comments about the clock size and numbers being too close together with our design team. Thanks for choosing GE Appliances!
After a week of using the oven I have found it to be extremely energy efficient and well insulated. The only place I feel heat coming from the oven is out the bottom vent. The convection feature cooks food faster and more evenly. I am still learning how to adjust baking times, but so far everything I have cooked in the oven has come out beautifully. The only negative that I have so far is that the phone app requires you to type in your login every time you start the app. I would like to be able to start the app using my fingerprint. I gave it five stars because the food comes out amazing.