I’ve had this oven for only two years. Only used the smart features through the SmartHQ app twice. This second time, oven working perfectly, heating up food, then I used app from another part of the house just to set a timer. It forced an update (not just an app update but an oven update) which they proceeded to break my user interface! Now my oven is useless unless I put hundreds of $$ into it. The whole right side of the controls (number pad) won’t work at all. And yes I did a hard reset. Still won’t work. Clock and left side options work fine. But since I can’t select any numbers, I can’t choose a temp, I can’t set time, I can’t select option numbers. It won’t do anything at all now. It is garbage, all because of the app which I didn’t really like using anyway!!
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, February 8, 2024
We recommend resetting your wall oven by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home.
I haven't owned it very long, but I like the element location in the back of the oven. It cooks food evenly and seems accurate to recipes time allotment. I love the moving bottom rack. It's so easy to put in and take out meals now. I wish the alarm was louder, so we could hear it when we're out of the room.