Customer reviews from lg.com
LG - STUDIO 5.0 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and TurboWash 360 - Essence White
Average customer rating
4.6
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
11
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for LG - STUDIO 5.0 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and TurboWash 360 - Essence White
Posted by: cashbear50
from Boulder,CO
Verified Purchase:Yes
I bought this about 2-3 weeks ago after several two rounds of faulty washers from a different place. This thing is AMAZING! When I say it has space, I mean it. I’ve been able to wash pillows, blankets, and clothes and add or remove washing/drying settings via the app. Not to mention that I can start and stop the unit from the app? Mind blowing! It’s definitely a purchase I don’t regret.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG Customer Experience team, Customer Care, November 3, 2023
Hi, there. Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our product has met your expectations and that it has been a great addition to your laundry routine. It's great to know that you have been able to enjoy the benefits of the app as well. We take pride in providing our customers with top-quality products that are both efficient and user-friendly, and we're glad to hear that this has been reflected in your recent purchase. If you have any further questions or concerns, please do not hesitate to reach out to us.
Written by a customer while visiting lg.com
Customer Rating
4
Looks good. Works good.
on August 21, 2024
Posted by: 6458
[This review was collected as part of a promotion.] Looks good. Works good. (Disregard these extra characters.)
Written by a customer while visiting lg.com
Customer Rating
5
Really good machine.
on September 8, 2024
Posted by: SM24
[This review was collected as part of a promotion.] Bought this to replace a machine that just wasn’t large enough to handle every situation. I am more than impressed with this machine. Really enjoy the app features as well.
Written by a customer while visiting lg.com
Customer Rating
5
Exceptional Design
on November 26, 2024
Posted by: Cloud 9
Super quiet, efficient and easy to use! We are seasonal residents in this house and will want to replace our not so old washer/dryer at our other house so we can enjoy the ease of use and quiet. I like the handwashing feature that does an excellent job with delicate cashmere sweaters. And the dryer is very quick to dry a large load of thick towels.
Written by a customer while visiting lg.com
Customer Rating
5
Good build quality and great features
on April 14, 2025
Posted by: DRYork
from Orlando, FL
I've had two of these, one in the laundry room and one in the MB closet, for a little over a year and they are working very well.
- The design looks great.
- I enjoy being able to toss my dirty clothes into the washer without needing to worry about adding detergent.
- The dryer works well and properly dries everything from sheets to towels to everyday clothing.
- They are quiet enough for me to run a load at night without disturbing my sleep.
- I mainly use the AI wash and dry even though it has a plethora of specialty cycle options.
- The design looks great.
- I enjoy being able to toss my dirty clothes into the washer without needing to worry about adding detergent.
- The dryer works well and properly dries everything from sheets to towels to everyday clothing.
- They are quiet enough for me to run a load at night without disturbing my sleep.
- I mainly use the AI wash and dry even though it has a plethora of specialty cycle options.
I highly recommend the WashTower. They are a huge improvement over our previous washer and dryer.
Pros: Quality, Style/Design, Features/Settings, Performance
Response from lg.comBy LG Digital Care Team, April 14, 2025
Hey there. Thank you for sharing your experience with your LG WashTower! It's wonderful that the WashTower has been serving you well for over a year. The sleek design certainly adds a touch of elegance to any space. Enjoying the convenience of simply tossing in your clothes without worrying about detergent and a dryer that efficiently handles everything from sheets to towels truly elevates the laundry experience. The quiet operation that allows for nighttime washes without disturbing sleep is amazing. With the ease of AI wash and dry, it's great to know you're getting the most out of the technology. For more feedback or questions, private message us on social media @LGUSSupport . We're happy to hear it's significantly improved over your previous setup. Your recommendation means the world to us! 🧺😊 ^David
Written by a customer while visiting lg.com