Customer reviews from lg.com
LG - STUDIO 5.0 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and TurboWash 360 - Essence White
Average customer rating
3.9
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
11
4 Stars
1
3 Stars
0
2 Stars
3
1 Star
2
Customer Reviews for LG - STUDIO 5.0 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and TurboWash 360 - Essence White
Customer Rating
5
Great features!
on December 13, 2024
Posted by: Janene B
from North Carolina
[This review was collected as part of a promotion.] Love this. We went to the stacked version to create more room in the laundry room for a shelved pantry.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Do not buy unless you live in a desert
on August 16, 2025
Posted by: Dr RishiRish
The washer works ok. The dryer is just horrible. If I don’t want smelly, moldy clothes, I need to dry each load roughly 6-8 hours. Even with that wasted time and electricity, the clothes still smell moldy.
Quality
1
Features
1
Value
2
Response from lg.comBy LG Digital Care Team, August 24, 2025
Hey there! We want your clothes to always come out smelling fresh and clean whenever you use your LG washtower. While this link (https://tinyurl.com/25slu2wm) talks about improving the drying function of washer/dryer combo units, it can also help with washtowers to ensure that your clothes always smell fresh and are completely dry. So we can help you further, please email us at lgdigitalcare@lgsprinklrsupport.com with your contact info, model number, and details about your unit, and we'll ensure you're taken care of! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Piece of crap
on September 2, 2025
Posted by: Whit76
from Holcomb, Mississippi
Has never worked! And haven’t been able to resolve the issue. Will not own another one even if it was given to me!
Quality
1
Value
1
Response from lg.comBy LG Digital Care Team, September 3, 2025
Thank you for sharing this with us. We want you to be able to have a good experience with your LG washtower for many years because it should be the perfect partner for breezing through your laundry duties with ease. We'd love to take a look at your available possible options, so please email us at lgdigitalcare@lg.sprinklrsupport.com with your model number, and we'd be more than happy to take a look into this together with you. ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
2
Waste of money
on October 11, 2025
Posted by: uuunnnnhappy
from pennsylvania
DO NOT BUY. I got this because it would fit in the small space in my main floor bathroom. I deeply regret it. The washer has been impossible to start for several weeks. The start button only goes to delay start. I try over and over to touch it with the exact right pressure to start it, but it keeps going to delay. I have been forced to wash my laundry by hand in the bathtub instead of using this incredilby expensive machine.
Quality
2
Features
1
Value
2
Response from lg.comBy LG, October 13, 2025
Hello, There! Thank you for reaching out and sharing your experience with your LG washer and the start button issue.
We hear you loud and clear about the difficulty in getting the start button to function properly, which consistently switches to delay start instead of beginning the wash cycle. We certainly acknowledge the major inconvenience this is causing, We want to help get your machine operating correctly.
This sounds like a technical issue with the control panel. You can often find troubleshooting steps for control issues on our main appliance support page: https://www.lg.com/us/support/appliances.
To help us investigate this persistent problem and find a path toward resolution, please send us your washer's model and serial number to lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. We look forward to receiving your email! ^James.
We hear you loud and clear about the difficulty in getting the start button to function properly, which consistently switches to delay start instead of beginning the wash cycle. We certainly acknowledge the major inconvenience this is causing, We want to help get your machine operating correctly.
This sounds like a technical issue with the control panel. You can often find troubleshooting steps for control issues on our main appliance support page: https://www.lg.com/us/support/appliances.
To help us investigate this persistent problem and find a path toward resolution, please send us your washer's model and serial number to lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. We look forward to receiving your email! ^James.
Written by a customer while visiting lg.com
Customer Rating
2
Horrible product. Don't waste your money
on October 25, 2025
Posted by: uuunnnnhappy
I purchased this in June 2024. At first it was fine. But then about 1 year later the washer start button started randomly defaulting to delay start. The problem is there are no knobs to turn-just buttons like a smart phone. For the past month every time i try to start it defaults to delay start. But there's not a way to set the time. I turn it off and on and try to start it over and over and over. It will not start. For the past month I have been forced to do my laundry by hand in the bathtub. I can't wash sheets or towels this way. There is no way to contact LG for help. This was a huge rip off. DO NOT BUY
Quality
2
Features
2
Value
1
Response from lg.comBy LG, October 27, 2025
Hello. Thank you for sharing your experience with your LG Dryer. We understand how important it is for your washer to operate reliably and intuitively, especially when it comes to essential functions like the start button and delay start settings. Your feedback about the touch controls and usability is valuable. For guidance on resolving start cycle issues and managing delay start settings, you can visit our support page here: https://www.lg.com/us/support/help-library/control-panel-overview-and-troubleshooting-CT10000010-20150737965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this start cycle issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: cashbear50
from Boulder,CO
Verified Purchase:Yes
I bought this about 2-3 weeks ago after several two rounds of faulty washers from a different place. This thing is AMAZING! When I say it has space, I mean it. I’ve been able to wash pillows, blankets, and clothes and add or remove washing/drying settings via the app. Not to mention that I can start and stop the unit from the app? Mind blowing! It’s definitely a purchase I don’t regret.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG Customer Experience team, Customer Care, November 3, 2023
Hi, there. Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our product has met your expectations and that it has been a great addition to your laundry routine. It's great to know that you have been able to enjoy the benefits of the app as well. We take pride in providing our customers with top-quality products that are both efficient and user-friendly, and we're glad to hear that this has been reflected in your recent purchase. If you have any further questions or concerns, please do not hesitate to reach out to us.
Written by a customer while visiting lg.com
Customer Rating
4
Looks good. Works good.
on August 21, 2024
Posted by: 6458
[This review was collected as part of a promotion.] Looks good. Works good. (Disregard these extra characters.)
Written by a customer while visiting lg.com
Customer Rating
5
Really good machine.
on September 8, 2024
Posted by: SM24
[This review was collected as part of a promotion.] Bought this to replace a machine that just wasn’t large enough to handle every situation. I am more than impressed with this machine. Really enjoy the app features as well.
Written by a customer while visiting lg.com