Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Graphite Steel
Average customer rating
4
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
28
4 Stars
3
3 Stars
4
2 Stars
1
1 Star
8
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Graphite Steel
Customer Rating
1
Appalling service
on August 13, 2024
Posted by: Verysadcustomer
from Cape Cod
[This review was collected as part of a promotion.] I bought a dryer a month ago. On my third delivery date but still no dryer. Delivery company said it was damaged so sent back to LG. Tried to contact and heard nothing so far. Best to stay away….
Response from lg.comBy Chanelle, LG Social, August 16, 2024
Hey there! Thank you for bringing this to our attention and providing us with a review. We understand how important it is to have clear communication and accurate delivery information when purchasing a new appliance. Please know this is not the experience we aim to provide our valued customers here at LG, and we appreciate your patience. We want to get to the bottom of this, so we'd like you to private message us with your contact information and review ID 235502569 so we can provide an update on when that dryer will be delivered. ^Chanelle
Written by a customer while visiting lg.com
Customer Rating
1
Worthless unit! 5 hours to dry!
on September 17, 2025
Posted by: Unhappy Buyers
from Irvington Alabama
Do NOT buy this dryer!! It takes 5-6 hours to dry any type of load… waste of money! My power bill has tripled with this unit
Pros: Performance
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, September 19, 2025
Hey there! Thanks so much for sharing your LG Dryer experience with us. Making sure laundry day goes smoothly and quickly, so you can get back to life's more important things, is crucial. We'd love to help optimize your dry times! To get started, we recommend following our guide at https://spr.ly/6421ApAY7. To ensure you get the best help, we'll also be following up with you in an email! Be on the lookout in your inbox, spam, and junk folders for an email with the subject "Resolution for your LG Dryer Performance." We're here to help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
5
Exceptional Drying Performance!
on July 6, 2025
Posted by: Laundry James
from Saint Joseph, MI
This is by far the best dryer I have ever used! It is incredibly quiet, incredibly efficient, and has the most consistent drying I’ve ever experienced regardless of load size and bulkiness! Large comforters and blankets are no issue for this since it tumbles in both directions. Once you get used to the longer drying times, you will never be disappointed in its performance. Everything comes out of this dryer softer than any other dryer I’ve used. Towels are especially soft and fluffy! My only gripes are the sometimes significantly longer cycle times and the inability to save favorite cycles for quick recall of the most commonly used cycles.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
4
Value
5
Response from lg.comBy LG Digital Care Team, July 11, 2025
Hey there—now that’s what we call a glowing review! 🌟 We’re thrilled your LG dryer is delivering top-tier performance, even with bulky loads, and keeping your towels soft and fluffy. Dual-direction tumbling for the win!
Thanks for sharing your insights on the longer cycles and lack of favorite-cycle memory, too. Feedback like this helps us continue to fine-tune the experience. If you ever want to show off more laundry wins or need any help, feel free to come say hi @LGUSSupport! We're always happy to help! *Joseph
Thanks for sharing your insights on the longer cycles and lack of favorite-cycle memory, too. Feedback like this helps us continue to fine-tune the experience. If you ever want to show off more laundry wins or need any help, feel free to come say hi @LGUSSupport! We're always happy to help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
5
Excellent machine
on April 2, 2024
Posted by: JayneZ
[This review was collected as part of a promotion.] The dryer settings are super easy, and super quiet. I love it
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Heat pump dryer FTW!
on July 5, 2024
Posted by: IanMc
from San Luis Obispo
[This review was collected as part of a promotion.] I bought this dryer in hopes of reducing my energy consumption and it did not disappoint. I cut in half my usage compared to my 15+ year old electric dryer. I’m also enjoying the advanced drying modes, and smart notification. It’s also nice to not worry about lint clogging up an exhaust line and creating a fire hazard.
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Smart dryer :)
on August 12, 2024
Posted by: Jvee
from New York, NY
I love my dryer. It’s fast, smart and clean. There are different settings to dry your clothes to the perfect temperate and fabric. This is my first dryer in my new home and I’m so happy
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Quiet, drys well, and much lower energy
on August 24, 2024
Posted by: oliver54564
from Reston, VA
[This review was collected as part of a promotion.] I bought the LG heat pump drier about a month ago. In short, I am very happy with it. I had read reviews of other heat pump driers where people complained about the clothes feeling damp when they came out, but I have not found this. The clothes feel as warm and dry as they did with my previous vented electric drier.
I like how quiet it is, how it doesn't vent my temperature controlled air to the outside, and how much less energy it consumes. It takes about 1h10m to dry a load of clothes compared to about 1h for my prior drier. Even though it takes slightly longer, I've been measuring its energy consumption and it uses less than half the amount of electricity my prior drier used per load.
Pros: Quality, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great, efficient ventless dryer
on September 25, 2024
Posted by: Maggie88
No vent in basement, so needed a ventless dryer. Have an LG washer/dryer combo machine, but drying took forever, so read about this machine (not on the market when we bought the combo machine), so bought it. Great purchase. Maybe not quite as fast as a standard vented dryer, but dries clothes quickly and efficiently, and quiet. Very happy with the purchase, big upgrade.
Written by a customer while visiting lg.com