Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Graphite Steel
Average customer rating
4
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
28
4 Stars
3
3 Stars
4
2 Stars
1
1 Star
8
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Graphite Steel
Customer Rating
5
Simply the Best
on December 26, 2024
Posted by: 1dkramer
[This review was collected as part of a promotion.] I purchased in November and just put in our new condo. I could not wait to get LG again because we had one in Florida and I feel it’s the best washer and dryer on the market. The appliance store should not be sell your product because they have no idea what they’re selling. They told me that I did not need the drain tube from the dryer and it says right on the front of it do not operate with the drain tube not in place.
Written by a customer while visiting lg.com
Customer Rating
4
Lower temperature & cost, w/ increased drying time
on December 29, 2024
Posted by: Bellev
from US
[This review was collected as part of a promotion.] Satisfactorily dries clothes, towels and linens, operating at lower temperature than conventional dryers and offering energy savings.
Pros: Quality
Quality
4
Features
4
Value
4
Response from lg.comBy LG, October 20, 2025
Hello there — thank you for sharing your experience! We're glad to hear your LG dryer is delivering reliable results while helping you save energy with its lower temperature operation. It’s great to know it’s keeping your laundry routine efficient and effective! ^James.
Written by a customer while visiting lg.com
Customer Rating
1
Only lasted 2 weeks
on July 14, 2025
Posted by: LauSh
Don't buy. This dryer is a waste of time. It was great when purchased and dried well and quickly. Did less than 20 loads until it failed.
Quality
1
Features
5
Value
1
Response from lg.comBy LG Digital Care Team, July 15, 2025
We’re truly sorry to read about your experience with your dryer, that’s not the reliability or quality we aim to deliver. Please send us a private message through social media @LGUSSupport. We’d like to look into this further and help find a solution, thank you for giving us the chance to make things right! ^Jose
Written by a customer while visiting lg.com
Customer Rating
1
Horrible experience
on June 16, 2024
Posted by: jasaa
Some drying cycles do not dry clothes at all. Installers do not know how to install this kind of dryer. Front door is not reversible and I do not see a way to order a opposite oriented door. Leaked on floor alot because of an uncapped extra drain outlet not mentioned at all in the manual. Called several LG phone numbers, some would transfer me to numbers that are not LG, some would lose connection, the online chat finally got someone to fix some of these problems days later.
Quality
1
Features
2
Value
1
Response from lg.comBy LG, June 16, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing some issues with your LG dryer, specifically the DLHC5502W model. I can understand how frustrating it must be to deal with a product that doesn't live up to your expectations.
Firstly, I want to acknowledge that some of the drying cycles not working as expected is a significant concern. I can assure you that we take this issue seriously and are committed to finding a solution. Our installation process is also a crucial part of ensuring that our products work seamlessly, and I apologize if our installers may not have been adequately trained for this specific model. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Firstly, I want to acknowledge that some of the drying cycles not working as expected is a significant concern. I can assure you that we take this issue seriously and are committed to finding a solution. Our installation process is also a crucial part of ensuring that our products work seamlessly, and I apologize if our installers may not have been adequately trained for this specific model. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
1
LG needs to abandon RXO
on October 26, 2025
Posted by: still_dryerless
The dryer is great if its installed properly. Unfortunately, RXO did not install our dryer correctly. They connected the drain hose to the auxiliary drain, didn't use the provided hose clamp and took away the hose cap/plug needed to block the auxiliary drain so simply relocating the drain hose to the correct connection still leaves the dryer inoperable unless you want water to pour out every where. When I contacted LG about this I was passed off to RXO who then passed me off to LG again but back to menu.
Response from lg.comBy LG, October 27, 2025
Hello. Thank you for sharing your experience with your LG Dryer. It's great to hear the dryer performs well when installed correctly. Your feedback regarding the installation process and the handling of the drain hose setup is important and helps highlight areas where improvement is needed. For reference, you can review our official installation guide here: https://www.lg.com/us/support/help-library/dryer-installation-guide-CT10000020-20150737965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this installation issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Don’t have it!
on August 7, 2024
Posted by: Johnmomeara
I bought it the end of March and it took 5 weeks for it to come in. When delivered the door would not latch. Parts were ordered and it still did not fix the problem. It was determined that it was sprung. It was removed and a new one was ordered. Many weeks later the new one came in but, the dude was caved in and door broken. So, once again we wait! In no way do I blame the Appliance Barn for this! I just want my dryer!
Response from lg.comBy LG, August 8, 2024
Hi, John. We appreciate you sharing your experience with the LG Dryer (DLHC5502B) model. We understand your concern about the delays and issues with your recent purchase. We strive to provide exceptional service and ensure all products are carefully packaged and handled during delivery. To expedite the process of receiving a replacement dryer, please reach out to us on social media @LGUSSupport. We will do everything we can to ensure you receive the high-quality dryer you deserve.
Thank you for choosing our products, and we look forward to delivering a seamless resolution to this situation. ^Juvy
Thank you for choosing our products, and we look forward to delivering a seamless resolution to this situation. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Slow as a turtle
on September 14, 2024
Posted by: Jnesety
[This review was collected as part of a promotion.] Only takes TWO freaking hours for a cycle regardless of load sizing+220V vs the AiOs being expectedly faster and 120V
Just get a AiO already
Just get a AiO already
Quality
5
Features
1
Value
1
Response from lg.comBy true, LG Digital Care Team, September 16, 2024
Hey there! Thank you for sharing your LG dryer experience with us. That warm, dry feeling after laundry is second to none, so we'd love to help optimize your dry time!
To get started, we recommend cleaning your filters, as clogged filters can prevent proper drying. For more information on how to clean and maintain your filters, check out page 42 of your owner's manual. You can find your owner's manual on our page here: http://spr.ly/6422o6Uww.
If you need help with your drying experience, please follow up with us on social media @LGUSSupport with your model number. We'll gladly continue helping out! *Joseph
To get started, we recommend cleaning your filters, as clogged filters can prevent proper drying. For more information on how to clean and maintain your filters, check out page 42 of your owner's manual. You can find your owner's manual on our page here: http://spr.ly/6422o6Uww.
If you need help with your drying experience, please follow up with us on social media @LGUSSupport with your model number. We'll gladly continue helping out! *Joseph
Written by a customer while visiting lg.com
Posted by: NJW1
Verified Purchase:Yes
Defective on arrival and returned to LG .
Ordered another dryer
Ordered another dryer
Quality
1
Features
1
Value
1
Response from lg.comBy Cazz, LG, June 9, 2024
Hi there! Thank you for sharing your experience with the LG dryer you received. We understand the frustration of receiving a defective product right out of the box. Such instances are highly disappointing and fail to meet our quality standards.
To ensure a smooth experience moving forward, this will be forwarded to our team for future service and product improvement. Should you have any inquiries or other concerns you would like to address, you can easily contact our social media team using @LGUSSupport. We look forward to regaining your trust in the future. -Cazz
To ensure a smooth experience moving forward, this will be forwarded to our team for future service and product improvement. Should you have any inquiries or other concerns you would like to address, you can easily contact our social media team using @LGUSSupport. We look forward to regaining your trust in the future. -Cazz
Written by a customer while visiting lg.com