Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Graphite Steel
Average customer rating
4
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
28
4 Stars
3
3 Stars
4
2 Stars
1
1 Star
8
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Graphite Steel
Customer Rating
3
Good Dryer - until it Quit!
on December 3, 2024
Posted by: bk760
from Virginia
[This review was collected as part of a promotion.] I have had the dryer about 1 month now (original delivery was nightmare but that was not LG). Have done about 15 loads of clothes using various cycles. It does take slightly longer than vented dryer but not too much. One thing I noticed is that when starting a cycle it performs a sensing cycle and usually usually indicates nearly 2 hours to dry! But many times actual drying time is reduced during drying and finishes before the 2 hours. One other thing that if frustrating is in all the 20 or so different cycles that you can use, there is no clear indication on which cycles are low, medium or high heat - or how to select the heat level - manual only shows speed, normal, or energy??
But alas - in middle of load last week, the dryer stopped with an LE1 error (drum motor error). Every time try to restart dryer the drum would turn a little or run a short time then get drum motor error. At one time did restart and run about 5 minutes but sounded like something was dragging or binding. Then it stopped with drum motor error. On opening door - found gasket at front of drum behind the door partially laying in the drum and jammed in the groove at the front of the machine. Called for LG service (Lowes wouldn't do anything about it) and initially told repairman would be calling within a week to schedule service. Just got email from repair service and they aren't coming for 3 weeks. So I have a new one month old dryer that will be out of service for 3-4 weeks waiting on a repairman that probably won't have correct parts to fix when he arrives since he thinks issue is motor error. Oh well - I initially liked it - but gasket coming loose tells me something wasn't put together right.
But alas - in middle of load last week, the dryer stopped with an LE1 error (drum motor error). Every time try to restart dryer the drum would turn a little or run a short time then get drum motor error. At one time did restart and run about 5 minutes but sounded like something was dragging or binding. Then it stopped with drum motor error. On opening door - found gasket at front of drum behind the door partially laying in the drum and jammed in the groove at the front of the machine. Called for LG service (Lowes wouldn't do anything about it) and initially told repairman would be calling within a week to schedule service. Just got email from repair service and they aren't coming for 3 weeks. So I have a new one month old dryer that will be out of service for 3-4 weeks waiting on a repairman that probably won't have correct parts to fix when he arrives since he thinks issue is motor error. Oh well - I initially liked it - but gasket coming loose tells me something wasn't put together right.
Quality
1
Features
3
Value
3
Response from lg.comBy Joslyn, LG Social, December 6, 2024
Hey there! Thank you for sharing this with us. It's important that you have a positive experience with your LG dryer so you can easily tackle your daily duties! We would be delighted to take a look at your scheduled appointment for any additional updates or insights we can provide! Please get in touch with us on social media @LGUSSupport with your contact information. We'll be more than happy to help! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
5
Best dryer ever. We LOVE it!
on January 6, 2025
Posted by: Keith99
from Montclair, NJ
[This review was collected as part of a promotion.] I have had this for 4 months now and am still totally in love. I truly works like a charm. I love the connected features (matches the washing mode on my dryer by default) and you can even change the welcome screen and end of load music signal via software updates. I love how little energy it uses, and the average drying time is only about 1 hour and 40 minutes. Bonus... it's ventless! No complaints whatsoever.
Pros: Performance
Quality
5
Features
5
Value
5
Response from lg.comBy true, LG Digital Care Team, February 19, 2025
We're thrilled to read that you're loving your washer and that its smart connectivity and design are making laundry effortless. The ability to customize the welcome screen is just one of the many ways we enhance your experience. Thanks for choosing LG, if you need help, be sure to reach us on social media @LGUSSupport. We’re always here to help! ^Jose
Written by a customer while visiting lg.com
Customer Rating
5
Does exactly what it should do!
on January 19, 2025
Posted by: Miked1
from Birmingham, AL
[This review was collected as part of a promotion.] We were a little concerned about purchasing this ventless dryer after reading several bad reviews. And we waited a month before we were comfortable submitting a review. We are so glad we were not scared away by those bad reviews. Yes, it does take 30-50% longer to complete a cycle but we are not pressed for time and it is just not an issue. We usually select the normal load and medium dry which has always been perfect. The clothes are dry but not crinkly over dry. Yes it cost a little more for this dryer but we are recouping our initial outlay with every load and soon we will be pocketing the extra savings for hopefully years to come.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony, LG Digital Team, February 10, 2025
Thank you so much for sharing your thoughtful review Miked! We're so glad to hear that you decided to go ahead with the ventless dryer and are happy with your decision. It’s great to know the longer cycle time isn’t an issue for you and that the results have been just right! Plus, the long-term savings are a fantastic bonus! We truly appreciate your trust in LG, and we're excited that your dryer is delivering the performance you were looking for. Thanks again for choosing LG – we’re here for you every step of the way, just a DM away on our social media platforms @LGUSSupport or @LGUSA on Instagram! 🙌💙 ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
Worthy investment
on July 15, 2024
Posted by: Mary Q
from New York
[This review was collected as part of a promotion.] Huge drum, easily holds a Queen comforter plus a set of Queen sheets. Uses minimal amount of electricity and is super quiet. Definitely worth the investment
Pros: Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great dryer, don’t hesitate.
on September 3, 2024
Posted by: Tiger rain
from Florida
4 loads of laundry done and all of our skepticisms are gone! This ventless dryer is great, energy efficient and easy to use.
Senses the load and moisture level and adjusts as needed.
My wife asked me to smell the cloths and how fresh they smell, not like a dryer heating coil.
Senses the load and moisture level and adjusts as needed.
My wife asked me to smell the cloths and how fresh they smell, not like a dryer heating coil.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Dryer of My Dreams
on October 14, 2024
Posted by: Aone Plus
from Western Massachusetts
[This review was collected as part of a promotion.] This is such a wonderful machine! Practically noiseless and much faster than the heat pump dryer I previously had. The settings are very intuitive. Clothes emerge soft and beautiful every time. I love it!
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Efficient, fast, and ventless
on December 23, 2024
Posted by: mnmomma
from mn
[This review was collected as part of a promotion.] Efficient, fast, and ventless. Unfortunately leaks water, which we are working on. Put a pan underneath.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Great dryer, quiet and efficient.
on December 24, 2024
Posted by: JustinFromIndiana
from Pennville, IN
[This review was collected as part of a promotion.] The dryer works great, its nice and quiet, the clothes come out perfectly dry and it doesn't take much power. That being said our door wouldn't close when we first got it, from what I understand it was due to a casting flaw in the door hinge. Got a hold of LG and after a month of waiting, the repair man showed up put on the new door and it works great now.
Pros: ease of use, Quality, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com