Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Black Steel
Average customer rating
4.2
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
25
4 Stars
3
3 Stars
3
2 Stars
0
1 Star
5
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Black Steel
Customer Rating
5
Great dryer, don’t hesitate.
on September 3, 2024
Posted by: Tiger rain
from Florida
4 loads of laundry done and all of our skepticisms are gone! This ventless dryer is great, energy efficient and easy to use.
Senses the load and moisture level and adjusts as needed.
My wife asked me to smell the cloths and how fresh they smell, not like a dryer heating coil.
Senses the load and moisture level and adjusts as needed.
My wife asked me to smell the cloths and how fresh they smell, not like a dryer heating coil.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Dryer of My Dreams
on October 14, 2024
Posted by: Aone Plus
from Western Massachusetts
[This review was collected as part of a promotion.] This is such a wonderful machine! Practically noiseless and much faster than the heat pump dryer I previously had. The settings are very intuitive. Clothes emerge soft and beautiful every time. I love it!
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Awesome dryer, better than vented!
on December 14, 2024
Posted by: MattDCA
from California
[This review was collected as part of a promotion.] Excellent dryer -- the additional cycles are amazing, as is the ventless capability. Bedding dries with ease, thanks to the ability of the dryer to go in different directions and speeds.
The issues with this dryer, for me, were from installers. The dryer door is an installer issue -- they often use belts to lift the dryer, and torque them across the door. LG tells you not to do this (the door on this model has a very tight seal) and it will cause the door to slightly warp. The good news is that it goes right back to normal after a few cycles -- if your door pops open, do a few loads of super wet sheets (which will be long cycles) --3 usually does it (did it for me) with a padded chair to keep the door closed. By the time the repair person arrived, the issue was gone.
Other issue is that installers don't read -- they will often attempt to attach the drain pipe to the wrong port on the back of the dryer. Two look very similar. LG puts a sticker to indicate the right one but usually the helper on the truck rips off all the tags -- and given most of these folks don't bother to read -- can be an issue. If it gets hooked up to the wrong one you'll end up with water all over the floor. Check the LG YouTube channel for a short video that shows how to install and which one is correct. I had it on my phone to show them so this wasn't an issue.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Lower temperature & cost, w/ increased drying time
on December 29, 2024
Posted by: Bellev
from US
[This review was collected as part of a promotion.] Satisfactorily dries clothes, towels and linens, operating at lower temperature than conventional dryers and offering energy savings.
Pros: Quality
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Does exactly what it should do!
on January 19, 2025
Posted by: Miked1
from Birmingham, AL
[This review was collected as part of a promotion.] We were a little concerned about purchasing this ventless dryer after reading several bad reviews. And we waited a month before we were comfortable submitting a review. We are so glad we were not scared away by those bad reviews. Yes, it does take 30-50% longer to complete a cycle but we are not pressed for time and it is just not an issue. We usually select the normal load and medium dry which has always been perfect. The clothes are dry but not crinkly over dry. Yes it cost a little more for this dryer but we are recouping our initial outlay with every load and soon we will be pocketing the extra savings for hopefully years to come.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony, LG Digital Team, February 10, 2025
Thank you so much for sharing your thoughtful review Miked! We're so glad to hear that you decided to go ahead with the ventless dryer and are happy with your decision. It’s great to know the longer cycle time isn’t an issue for you and that the results have been just right! Plus, the long-term savings are a fantastic bonus! We truly appreciate your trust in LG, and we're excited that your dryer is delivering the performance you were looking for. Thanks again for choosing LG – we’re here for you every step of the way, just a DM away on our social media platforms @LGUSSupport or @LGUSA on Instagram! 🙌💙 ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Horrible experience
on June 16, 2024
Posted by: jasaa
Some drying cycles do not dry clothes at all. Installers do not know how to install this kind of dryer. Front door is not reversible and I do not see a way to order a opposite oriented door. Leaked on floor alot because of an uncapped extra drain outlet not mentioned at all in the manual. Called several LG phone numbers, some would transfer me to numbers that are not LG, some would lose connection, the online chat finally got someone to fix some of these problems days later.
Quality
1
Features
2
Value
1
Response from lg.comBy LG, June 16, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing some issues with your LG dryer, specifically the DLHC5502W model. I can understand how frustrating it must be to deal with a product that doesn't live up to your expectations.
Firstly, I want to acknowledge that some of the drying cycles not working as expected is a significant concern. I can assure you that we take this issue seriously and are committed to finding a solution. Our installation process is also a crucial part of ensuring that our products work seamlessly, and I apologize if our installers may not have been adequately trained for this specific model. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Firstly, I want to acknowledge that some of the drying cycles not working as expected is a significant concern. I can assure you that we take this issue seriously and are committed to finding a solution. Our installation process is also a crucial part of ensuring that our products work seamlessly, and I apologize if our installers may not have been adequately trained for this specific model. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
1
Don’t have it!
on August 7, 2024
Posted by: Johnmomeara
I bought it the end of March and it took 5 weeks for it to come in. When delivered the door would not latch. Parts were ordered and it still did not fix the problem. It was determined that it was sprung. It was removed and a new one was ordered. Many weeks later the new one came in but, the dude was caved in and door broken. So, once again we wait! In no way do I blame the Appliance Barn for this! I just want my dryer!
Response from lg.comBy LG, August 8, 2024
Hi, John. We appreciate you sharing your experience with the LG Dryer (DLHC5502B) model. We understand your concern about the delays and issues with your recent purchase. We strive to provide exceptional service and ensure all products are carefully packaged and handled during delivery. To expedite the process of receiving a replacement dryer, please reach out to us on social media @LGUSSupport. We will do everything we can to ensure you receive the high-quality dryer you deserve.
Thank you for choosing our products, and we look forward to delivering a seamless resolution to this situation. ^Juvy
Thank you for choosing our products, and we look forward to delivering a seamless resolution to this situation. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Slow as a turtle
on September 14, 2024
Posted by: Jnesety
[This review was collected as part of a promotion.] Only takes TWO freaking hours for a cycle regardless of load sizing+220V vs the AiOs being expectedly faster and 120V
Just get a AiO already
Just get a AiO already
Quality
5
Features
1
Value
1
Response from lg.comBy true, LG Digital Care Team, September 16, 2024
Hey there! Thank you for sharing your LG dryer experience with us. That warm, dry feeling after laundry is second to none, so we'd love to help optimize your dry time!
To get started, we recommend cleaning your filters, as clogged filters can prevent proper drying. For more information on how to clean and maintain your filters, check out page 42 of your owner's manual. You can find your owner's manual on our page here: http://spr.ly/6422o6Uww.
If you need help with your drying experience, please follow up with us on social media @LGUSSupport with your model number. We'll gladly continue helping out! *Joseph
To get started, we recommend cleaning your filters, as clogged filters can prevent proper drying. For more information on how to clean and maintain your filters, check out page 42 of your owner's manual. You can find your owner's manual on our page here: http://spr.ly/6422o6Uww.
If you need help with your drying experience, please follow up with us on social media @LGUSSupport with your model number. We'll gladly continue helping out! *Joseph
Written by a customer while visiting lg.com