Customer reviews from lg.com
LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Black Steel
Average customer rating
4.2
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
25
4 Stars
3
3 Stars
3
2 Stars
0
1 Star
5
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for LG - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Heat Pump Technology - Black Steel
Customer Rating
5
Excellent dryer - better than vented
on May 6, 2024
Posted by: JeremyH55
from New Mexico
[This review was collected as part of a promotion.] This is an excellent dryer. I bought a new house last year with a very long and very elbowed vent duct. My old LG couldn't properly vent and kept erroring, and a booster fan I installed stopped working randomly one weekend. I was a little skeptical of switching to ventless, but needed to since my home duct is just too long.
I am very pleased with this LG. It gets my clothes completely dry in the same amount of time (and sometimes less time) as my old dryer. Granted I am coming from a poor ventilation system so shorter for me might not be shorter for everyone depending on how fast your old dryer was.
This gets all the laundry for my house of 4 done in a single day without issue. The clothes are perfectly dry - not even a bit of dampness. Even jeans - which used to always have a few damp spots - are completely dry.
Operation is simple, the settings are intuitive, and you can control via an app.
The only negative is that the laundry room heats up quite a bit while this is running. Turning on the laundry room vent fan takes care of the issue, and extra heat in the winter will be a welcome bonus.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Great dryer except for the door...
on July 6, 2024
Posted by: Chuck in Codes
[This review was collected as part of a promotion.] The position of the wash room in our house left us with terrible outside ventilation for the dryer. For years I had been waiting on the right ventless dryer to catch up with the technology. This was it! In researching the capacity and dry times (we knew it would be longer, but better than the clogged ventilation situation was giving us), we felt the quality with LG was there. So we took a chance.
A few months later, we like it but not love it. What keeps us from withholding our love? The door pops open in the middle of the drying session ALL THE TIME. I will tell you that the drying times are way shorter than advertised for the usual ventless dryer; we love that. It's usually half the time of what's posted on the dryer screen. But there hasn't been a dryer session yet where I didn't have to stop what I was doing to close the door and resume it.
I'm hoping that I can work with LG to get this fixed. If I can, then I would rate it a double five-star!
Quality
3
Features
5
Value
4
Response from lg.comBy LG, July 7, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with your LG ventless dryer. I can imagine how frustrating it must be to have the door popping open during drying sessions, disrupting your workflow and making it inconvenient for you.
First and foremost, I want to acknowledge that you took a chance on our product, and we appreciate your loyalty to the LG brand. It's great to hear that you're enjoying the drying times, which are indeed shorter than expected! Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to acknowledge that you took a chance on our product, and we appreciate your loyalty to the LG brand. It's great to hear that you're enjoying the drying times, which are indeed shorter than expected! Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
5
Amazing dryer and it's so energy efficient!
on April 27, 2024
Posted by: Patrick44
from Utah
[This review was collected as part of a promotion.] I bought this dryer sight unseen because I wanted a large capacity heat pump dryer. Waited over 2 months for it to arrive (nobody stocked them at that point). I am amazed with this dryer! It uses less than half the energy our 7 year old traditional dryer used. Sometimes it's closer to 1/4 of the energy. It's quiet, ventless, and super easy to use. We use the AI setting for almost everything. My only hesitation is that it does take longer to dry. What could previously be dried in 60-75 minutes often takes 120 now. But even with the added time, it's still extremely more energy efficient. FYI, I've been using it for over 4 months as of writing this.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Exceeds expectations!
on October 14, 2024
Posted by: Cuhristean777
from North Dakota
[This review was collected as part of a promotion.] I was really excited but also anxious about trying a heat-pump dryer. It takes ~50% longer to dry versus my vented dryer. Ex- 45min to dry sheets versus 30min. It does so using about a third of the energy- a worthy tradeoff. One unique note is that it takes this dryer longer to warm up. ex) a 20-minute "refresh" cycle gets clothes warm, not hot. The lint filter is definitely my least favorite part of the dryer. It's different than any dryer I've ever used before. There are 2 folding filters that I've resorted to vacuuming, as the filter is so fine it's difficult to clean by hand. I also didn't realize I was going to have to wash the filters with water every ten cycles. I do a lot of laundry so I end up doing that about once a week. I watched a ton of videos talking about how clothes feel damp coming out of heat-pump dryers; I've only experienced that while using "AI Dry." Normal gets everything as dry as a vented dryer.
If efficiency is a priority for you, this is the way to go; I have no regrets and appreciate the longer warranty period for an unproven (in the U.S.) product.
If efficiency is a priority for you, this is the way to go; I have no regrets and appreciate the longer warranty period for an unproven (in the U.S.) product.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Really nice dryer and big
on June 18, 2024
Posted by: Goodadvice
from Brooksville FL
[This review was collected as part of a promotion.] 7.8 cu. ft. Dual Inverter Heat Pump ventless Electric Dryer with Direct Drive Motor, 6 Motion and AI Sensor Dry in White is is a high tech Dryer. It has Wifi set up so you can operate remotely. This function I have not used yet but it could be used if you left before it stopped and then before you get home you can start it to wrinkle free your clothes before you get home to pull them out. Man, if they can now only get it to unload and hang up the clothes. Joking beside, I find this unit to be very good at this time. We have ran about seven loads through and it dries them very well. It is ventless which I have never had before. It recirculates the heat in dryer to dry clothes. It has not heated up our laundry room which surprised me. Also a surprise was that there is a small hose for letting the water out of the dryer while working. It just drains into the existing washer drain area. Same plug system as my old one so no major electrical work needed. This unit has many settings and you can chose the option feature to change setting to what you want as far as number of cycles and temp or you can just use the preset ones. Also, make note that this unit has 3 filters. The main inside filter which you clean after every use, it also has a small addition filter inside the main one that will need cleaning every time as well it is not hard. There is one called the outside filter screen which is really on the inside with the main one and it is in the same hole as the main one. Once you pull out the main one you can pull on a small tab and the outside one will come out. The outside one only needs to be cleaned approximately every ten uses. So far a really nice machine and is large enough for all our large loads. I would recommend. I kept trying to find something I did not like about it but can't seam to find anything.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Good Dryer - until it Quit!
on December 3, 2024
Posted by: bk760
from Virginia
[This review was collected as part of a promotion.] I have had the dryer about 1 month now (original delivery was nightmare but that was not LG). Have done about 15 loads of clothes using various cycles. It does take slightly longer than vented dryer but not too much. One thing I noticed is that when starting a cycle it performs a sensing cycle and usually usually indicates nearly 2 hours to dry! But many times actual drying time is reduced during drying and finishes before the 2 hours. One other thing that if frustrating is in all the 20 or so different cycles that you can use, there is no clear indication on which cycles are low, medium or high heat - or how to select the heat level - manual only shows speed, normal, or energy??
But alas - in middle of load last week, the dryer stopped with an LE1 error (drum motor error). Every time try to restart dryer the drum would turn a little or run a short time then get drum motor error. At one time did restart and run about 5 minutes but sounded like something was dragging or binding. Then it stopped with drum motor error. On opening door - found gasket at front of drum behind the door partially laying in the drum and jammed in the groove at the front of the machine. Called for LG service (Lowes wouldn't do anything about it) and initially told repairman would be calling within a week to schedule service. Just got email from repair service and they aren't coming for 3 weeks. So I have a new one month old dryer that will be out of service for 3-4 weeks waiting on a repairman that probably won't have correct parts to fix when he arrives since he thinks issue is motor error. Oh well - I initially liked it - but gasket coming loose tells me something wasn't put together right.
But alas - in middle of load last week, the dryer stopped with an LE1 error (drum motor error). Every time try to restart dryer the drum would turn a little or run a short time then get drum motor error. At one time did restart and run about 5 minutes but sounded like something was dragging or binding. Then it stopped with drum motor error. On opening door - found gasket at front of drum behind the door partially laying in the drum and jammed in the groove at the front of the machine. Called for LG service (Lowes wouldn't do anything about it) and initially told repairman would be calling within a week to schedule service. Just got email from repair service and they aren't coming for 3 weeks. So I have a new one month old dryer that will be out of service for 3-4 weeks waiting on a repairman that probably won't have correct parts to fix when he arrives since he thinks issue is motor error. Oh well - I initially liked it - but gasket coming loose tells me something wasn't put together right.
Quality
1
Features
3
Value
3
Response from lg.comBy Joslyn, LG Social, December 6, 2024
Hey there! Thank you for sharing this with us. It's important that you have a positive experience with your LG dryer so you can easily tackle your daily duties! We would be delighted to take a look at your scheduled appointment for any additional updates or insights we can provide! Please get in touch with us on social media @LGUSSupport with your contact information. We'll be more than happy to help! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
5
Best dryer ever. We LOVE it!
on January 6, 2025
Posted by: keithyq
from Montclair, NJ
[This review was collected as part of a promotion.] I have had this for 4 months now and am still totally in love. I truly works like a charm. I love the connected features (matches the washing mode on my dryer by default) and you can even change the welcome screen and end of load music signal via software updates. I love how little energy it uses, and the average drying time is only about 1 hour and 40 minutes. Bonus... it's ventless! No complaints whatsoever.
Pros: Performance
Quality
5
Features
5
Value
5
Response from lg.comBy true, LG Digital Care Team, February 19, 2025
We're thrilled to read that you're loving your washer and that its smart connectivity and design are making laundry effortless. The ability to customize the welcome screen is just one of the many ways we enhance your experience. Thanks for choosing LG, if you need help, be sure to reach us on social media @LGUSSupport. We’re always here to help! ^Jose
Written by a customer while visiting lg.com
Customer Rating
5
Worthy investment
on July 15, 2024
Posted by: Mary Q
from New York
[This review was collected as part of a promotion.] Huge drum, easily holds a Queen comforter plus a set of Queen sheets. Uses minimal amount of electricity and is super quiet. Definitely worth the investment
Pros: Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com