Customer Reviews for Thermacell - Patio Shield - Linen
Customer Rating
5
Great Improvement over Halo Version
on November 16, 2017
Posted by: Acal
from Miami, Florida, United States
This product works very well in repelling mosquitoes as do all the thermacell products I've tried. There are some significant improvements to this model.
* This ignition system is more robust and appears to get hotter, quicker than previous model. This is really important because until the mat heats up your're being eaten by mosquitoes. * No batteries. Excellent. Previous halo requires several AA batteries. * Lightweight and a bit smaller than previous version. * Viewer window to make sure burner is lit is better positioned to give a clearer view. * Good use of space with mat storage underneath.
Now unlike the previous halo version this product only holds 1 butane cartridge as opposed to 4 like the previous version. Personally I like the fact this model only uses 1 cartridge at a time. The single cartridge at a time will prevent you from wasting butane if you forget to turn it off. Also you wont waste time checking the butane levels constantly as I currently do on the previous version.
Overall this is an excellent product that will get used almost daily, year round, in my mosquito ridden hometown of Miami, Florida.
We rec'd & tested yesterday. Mosquitos were in the shop, & biting, until we lit it. The dogs & we were unmolested afterwards. Convenient features: A free-standing unit; mat storage in the barrel of the unit; weatherproof; same lighting mechanism as the hunting Thermacells. I'm sold!
This is my first experience with Thermacell products, and having heard the rave reviews of how well it works, I gave it a try. It REALLY does work... whatever the composition of their repellant, plus the ability of the unit to heat/dissipate the repellant DOES work.
But this new Halo Repeller has been consistently troublesome. It takes 4 butane cartridges... but is supposed to be able to run on just one. On several occasions (no wind), it would be difficult to start and the solution seemed to be to either ADD more butane cartridges (the original was still half full), or to 'exercise' the cartridges by moving them from one slot to another.
On other occasions... it would appear to start up (nice orange glow)... run for a while... but then shut down. This would happen even if the cartridges (now 4... instead of just one) were all still about half full.
While I LOVE knowing it will help keep mosquitos down, I really do NOT like knowing that I'm going to have to fight with it to make it work.
Response from thermacell.comBy Josh S, Sales/Mkt, September 14, 2017
Thanks for your feedback! Please contact our customer service department at service@thermacell.net or 1-866-753-3837 and we will work with you to resolve this issue.
I bought my first one about a month ago and got it to work once. Took that one back to where I bought it from and got another. It worked great the first two times I used it, after that it wouldn't work anymore. I've put brand new butane and batteries in it and it didn't matter. The only reason I'm giving 2 stars is that it worked great the times it worked.