Customer reviews from jbl.com
JBL - Tune 770NC Adaptive Noise Cancelling Wireless Over-Ear Headphone - 2024 - Blue
Average customer rating
4
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
21
4 Stars
10
3 Stars
4
2 Stars
3
1 Star
4
100%of customers recommend this product.
(
22 out of
22)
Customer Reviews for JBL - Tune 770NC Adaptive Noise Cancelling Wireless Over-Ear Headphone - 2024 - Blue
Customer Rating
1
Unhappy
on May 11, 2024
Posted by: Patty Landi
Very bad
Bought in April 24th never arrival.
It’s keeps showing will be coming soon but nothing happens
Never again
Bought in April 24th never arrival.
It’s keeps showing will be coming soon but nothing happens
Never again
Written by a customer while visiting jbl.com
Customer Rating
2
Review headphones
on May 28, 2024
Posted by: Viper709
These do the job, and no I'm not impressed with them, I purchased a fake set that resembles apple Air pod pros for the same money, yes they were fake but sound quality was really good and comfortable was there , these even though they are over the ear are just flat uncomfortable , and normal sound is ok , but the top end breaks apart and sounds terrible, again these just do the job.
Response from jbl.comBy Customer Support, Customer Support, May 28, 2024
Thanks for your feedback. We're here to help with your JBL Tune 770NC. Please know that source devices and songs can vary in output volume levels. Some are louder than others. The speaker may reach its maximum undistorted volume before the volume control hits 100% to prevent distortion, especially if the source is extremely loud. If the issue occurs before 90% volume, boosted frequencies from an equalizer (EQ) could be causing distortion. Try turning off the EQ (only if you are using one). If the distortion stops, adjust the EQ settings to prevent speaker damage.
Next, try to connect a different device to the speaker to determine if the problem is with the device or speaker. Last is reset, turn on the speaker then press and hold "Volume +" and "Volume -" for more than 5 seconds.
The headphones will turn off, and reboot to factory default. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. If the issue remains, please contact our customer support.
Next, try to connect a different device to the speaker to determine if the problem is with the device or speaker. Last is reset, turn on the speaker then press and hold "Volume +" and "Volume -" for more than 5 seconds.
The headphones will turn off, and reboot to factory default. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. If the issue remains, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing Headphones
on June 5, 2024
Posted by: Ivan cruz
from Anaheim, CA
[This review was collected as part of a promotion.] I love these headphones because they are so comfortable. Usually, I am not a fan of headphones because they are usually too heavy and bulky. However, the Tune770 are light and getting upon my head when compared to other headphones. Another unrelated plus is the long-lasting battery that lasts me several hours even if it is a quick charge.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
sung as a bug
on July 1, 2024
Posted by: caneshuga
I've always had trouble finding headphones that would stay on my head, as I have a slightly smaller head. I've worn these headphones whilst doing daily household chores, running, working out, day-to-day wear and every single time the headphones were intact.
Audio quality is great as well, perfect for people who are using these headphones for daily personal use as they are comfotable on the ears, it feels like alllllmost nothing on my ears.
Written by a customer while visiting jbl.com
Customer Rating
1
Don’t Buy Warning
on February 19, 2025
Posted by: Regrets
I bought this product and it won’t charge. There are a ton of complaints online about this problem with no resolution from JBL. Recommendation is DO NOT BUY!
Response from jbl.comBy Customer Support, February 21, 2025
We appreciate your feedback. We're here to help.
If the power/battery light indicator is OFF
1. Power cycle by pressing and holding the power button for 30 seconds while the unit is not plugged into a power source, to see if the unit will unlock.
2. Use another charging cable AND power adapter rated 5V 1amp to see if the unit will charge.
3. While it's extremely uncommon, try to use another wall outlet to be certain that the issue is not with the outlet.
4. Sand and dirt can get into the product's charging port. Clean the charging port with compressed air.
If the power/battery light indicator is ON
1. The charger may not be powerful enough to power the unit and charge the battery. Check the adapter and make sure that the rating is 5V 1amp or higher.
2. Resetting may fix the issue, much in the way rebooting a computer or phone fixes many problems.
Note: RESET will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again.
To Reset
1. Turn the headphones on
2. Press and hold "Volume +" and "Volume -" for more than 5 seconds.
The headphones will turn off, and reboot to factory default.
You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. We can help file a warranty claim
If you need further assistance, please contact us.
If the power/battery light indicator is OFF
1. Power cycle by pressing and holding the power button for 30 seconds while the unit is not plugged into a power source, to see if the unit will unlock.
2. Use another charging cable AND power adapter rated 5V 1amp to see if the unit will charge.
3. While it's extremely uncommon, try to use another wall outlet to be certain that the issue is not with the outlet.
4. Sand and dirt can get into the product's charging port. Clean the charging port with compressed air.
If the power/battery light indicator is ON
1. The charger may not be powerful enough to power the unit and charge the battery. Check the adapter and make sure that the rating is 5V 1amp or higher.
2. Resetting may fix the issue, much in the way rebooting a computer or phone fixes many problems.
Note: RESET will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again.
To Reset
1. Turn the headphones on
2. Press and hold "Volume +" and "Volume -" for more than 5 seconds.
The headphones will turn off, and reboot to factory default.
You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. We can help file a warranty claim
If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
4
Good Purchase
on April 21, 2025
Posted by: PeppernTito
Really love the noise cancelling! Works super well! Holds charge for a good amount of time too. Little too soon to give it a 5, we’ll see with time but I’m happy to have these!
Written by a customer while visiting jbl.com
Customer Rating
4
Almost Great
on May 5, 2025
Posted by: Over70Bill
I've had this Tune 770 for a few weeks. It works very well. I listen to audiobooks. Everything comes through clearly. Sound is cancelled quite well. When I listen to music I get great bass and treble. The only thing is, I had a more expensive set of headphones that I lost. It took me a while to figure out how to turn this one on after the other system which was much more direct and intuitive. The graphic directions didn't help me.
Written by a customer while visiting jbl.com
Customer Rating
4
Great, but !!
on July 11, 2025
Posted by: Timboy
from White Hall AR
I’ve had these headphones for about three weeks now and I can safely say they are the best sounding headphones I’ve ever owned! However, I cannot give it 5 stars because of the looseness , is that a word?, of the folding part of the device. It just needs to be tightened up a bit.
Written by a customer while visiting jbl.com