Customer reviews from Samsung US
Samsung - Galaxy Book4 Pro 16" AMOLED Touch Screen Laptop - Intel Core Ultra 7- 16GB Memory - 1TB SSD - Moonstone Gray
Average customer rating
4.5
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
41
4 Stars
12
3 Stars
3
2 Stars
0
1 Star
3
83%of customers recommend this product.
(
15 out of
18)
Customer Reviews for Samsung - Galaxy Book4 Pro 16" AMOLED Touch Screen Laptop - Intel Core Ultra 7- 16GB Memory - 1TB SSD - Moonstone Gray
Posted by: Josh
Expertise:Intermediate
Verified Purchase:Yes
Great laptop so far. I enjoy it for school and leisure.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Brogue2020
from Wisconsin Northwest
Expertise:Expert
Verified Purchase:Yes
Better than the 360. Very stable working computer and you get allot for what you pay for. One step down from the newest model 5. Compared to the 5 model and this one is a better price. Similar features. Saved a few hundred dollars on this.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
What a downgrade
on April 1, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I used to have a galaxybook 2 that was 360 and worked perfectly. Decided to change it for this one and it has been the worst computer in history. It gets slow, it freezes, last time I updated windows it couldn't really update it and just stayed in boot mode for 3 months. Finally when it worked now the display never worked anymore and keeps on displaying a blue light for. 1500 dollars. Wow.
Value
1
Response from Samsung USBy R&R Team, April 2, 2025
Aloha Kingustave,
Thanks for taking the time to review your Samsung Galaxy Book4 Pro. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please take a moment to review, "Samsung PC runs slowly or freezes" to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing. The sudden appearance of a full screen error can be a disconcerting experience, but thankfully these are usually isolated occurrences. Most of the time your PC will simply reboot and that's all it really needed. Also check out, "Blue or green screen error on Samsung PC" when you have the opportunity to troubleshoot your device. Let us know if you have any questions after reviewing the resources shared by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Blue or green screen error on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10002786/
Thanks for taking the time to review your Samsung Galaxy Book4 Pro. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please take a moment to review, "Samsung PC runs slowly or freezes" to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing. The sudden appearance of a full screen error can be a disconcerting experience, but thankfully these are usually isolated occurrences. Most of the time your PC will simply reboot and that's all it really needed. Also check out, "Blue or green screen error on Samsung PC" when you have the opportunity to troubleshoot your device. Let us know if you have any questions after reviewing the resources shared by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Blue or green screen error on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10002786/
Written by a customer while visiting Samsung US