Refrigerator was delivered and installed yesterday. We were told it would take approximately 4 hours for the freezer to get to temperature and 24 hours for it to stabilize to where it wouldn't drop when the doors were open. You can imagine my suprise and frustration when I opened it this morning only to find everything was thawed. Should have kept my old fridge...it was 23 years old but it still did what it was supposed to. Now I know things like this can happen and while it is frustrating, I.am sure it is fairly common so I thought let me scan the QR code and take a look at the owner's manual to see if they have any troubleshooting ideas. Scanned code, it took me to website but half the options don't do anything, this includes the "owners manual" option. Press it, nothing...press again, nothing.....Too bad for GE the "leave review" option worked because this review is being written at the height of my frustration. Hopefully, the business we bought it from can do better in making it right than GE can in making a freezer cold. We shall see once they open.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 28, 2025
We are so sorry to hear that your new refrigerator did not keep the set temperature. We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
I'm very happy with our purchase of this refrigerator. Drawers and moving parts are sturdy, it's quiet, and best of all I can easily see everything inside due to the fully lighted back panel. Regular depth accomodates large pans and trays for entertaining, and drawers are tall enough for lettuce heads. Really like the autofill feature for water, and that it measures ounces. No regrets. I'd buy it again.
This is a great fridge. We love the size and all the features. It works great for our large family!
Features
5
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Lisa, GE_Appliances, April 16, 2025
Congratulations on your new refrigerator purchase. We are happy to hear that GE Appliances was recommended to you for your appliance needs. You picked out a beautiful unit with tons of storage and amazing interior lighting. We want to thank you for choosing GE Appliances, we are honored to be a part of your home.
We have been using this refrigerator for five months, and we are thoroughly impressed with its overall performance. From the user-friendly app to the extensive configuration and storage options, it has exceeded our expectations. The refrigerator’s capacity is particularly suitable for families of various sizes, making it a versatile and reliable appliance. We highly recommend it to anyone seeking a high-quality refrigerator.