Customer reviews from geappliances.com
GE Profile - 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Adjustable Temperature Drawer - Stainless Steel
Average customer rating
4.5
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
93
4 Stars
21
3 Stars
5
2 Stars
1
1 Star
7
93%of customers recommend this product.
(
81 out of
87)
Customer Reviews for GE Profile - 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Adjustable Temperature Drawer - Stainless Steel
Customer Rating
3
Slightly disappointed
on May 30, 2024
Posted by: DLHA
from Illinois
Just got it yesterday. The ice maker works but the water dispenser does not. We already have to have service on the unit. Very frustrating.
I would recommend this to a friend!
Features
5
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Jonathon, GE_Appliances, May 30, 2024
We're glad to see that you got in touch with our service team. We know that they will be able to get everything working like new. In the meantime, you can check the following link for some troubleshooting steps that you can try. (https://products.geappliances.com/appliance/gea-support-search-content?contentId=34232).
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn’t hold adequate temperature in refrigerator
on August 28, 2024
Posted by: NIhome
from PNW
The refrigerator does not keep food as cold as I am used to. It is set at the lowest setting, 34 degrees, and with 2 different thermometers inside it consistently measures 39-40 degrees. Seriously thinking of sending it back! The freezer and drawer work fine and I like the look of it. Also the air filtration is lacking compared to previous fridges I have owned. Pretty disappointed considering the positive reviews.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Michael, GE_Appliances, August 28, 2024
It’s unexpected to hear that your new refrigerator isn’t cooling well. We want to help, and we suggest checking out the article below for some troubleshooting steps you can try on your own.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If you continue to have issues, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If you continue to have issues, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting geappliances.com
Customer Rating
5
Love my GE
on October 12, 2024
Posted by: stan1979
The front doors are great. The ice maker is quiet and the in door water dispenser is easy to use.
This GE refrigerator replaced a Samsung refrigerator that had many issues in addition to not finding anyone for service.
Response from geappliances.comBy Charlie, GE_Appliances, October 23, 2024
Thank you for taking the time to provide us with your feedback. We are joyful to hear that you are loving your refrigerator.
Written by a customer while visiting geappliances.com
Customer Rating
1
So far filled with regret
on May 24, 2025
Posted by: Heather92
from Ohio
Refrigerator was delivered and installed yesterday. We were told it would take approximately 4 hours for the freezer to get to temperature and 24 hours for it to stabilize to where it wouldn't drop when the doors were open. You can imagine my suprise and frustration when I opened it this morning only to find everything was thawed. Should have kept my old fridge...it was 23 years old but it still did what it was supposed to.
Now I know things like this can happen and while it is frustrating, I.am sure it is fairly common so I thought let me scan the QR code and take a look at the owner's manual to see if they have any troubleshooting ideas. Scanned code, it took me to website but half the options don't do anything, this includes the "owners manual" option. Press it, nothing...press again, nothing.....Too bad for GE the "leave review" option worked because this review is being written at the height of my frustration.
Hopefully, the business we bought it from can do better in making it right than GE can in making a freezer cold. We shall see once they open.
Now I know things like this can happen and while it is frustrating, I.am sure it is fairly common so I thought let me scan the QR code and take a look at the owner's manual to see if they have any troubleshooting ideas. Scanned code, it took me to website but half the options don't do anything, this includes the "owners manual" option. Press it, nothing...press again, nothing.....Too bad for GE the "leave review" option worked because this review is being written at the height of my frustration.
Hopefully, the business we bought it from can do better in making it right than GE can in making a freezer cold. We shall see once they open.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 28, 2025
We are so sorry to hear that your new refrigerator did not keep the set temperature. We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Looks good, doesn’t work and no one cares
on September 26, 2025
Posted by: Joe 126
[This review was collected as part of a promotion.] First few hours after delivery, refrigerator controls did not work. Found control cable disconnected. Water to fridge does not work, no water flow to fill water pitcher in fridge. Instructions say to turn on ice maker by pressing button. No button to turn on ice maker. I’m ashamed to be a GE employee and see the level of service provided.
Response from geappliances.comBy Adrian, GE_Appliances, September 30, 2025
We are sorry that your new refrigerator is not operating as designed. We strongly advise contacting your installer to notify them of these issues so they can get this resolved for you.
Written by a customer while visiting geappliances.com
Customer Rating
5
Spacious, Well-Lit Fridge with Great Features
on August 4, 2024
Posted by: Eric32541
from Destin, FL
I've only had the refrigerator for two weeks, but it has been working as well as I could've expected. What was unexpected was the amount of space available inside the refrigerator, the convenience drawer, and the freezer: it's very easy to sort my condiments by type and size and my various food and drink items. The interior lighting is superb; when friends open it, they almost audibly gasp. My ice maker began making quality cubes within 24 hours, and the water pitcher on the door is super convenient (and always chilled and full). It looks great in my kitchen, too.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed with 'smart' benefits
on September 5, 2024
Posted by: mmbbb
The water filter leaks and I am constantly cleaning up water from the water container. I got so fed up with cleaning up leaking water that I had to take the container out and turn off the automatic re-fill. What a waste. ALSO the smaller door within the right door handle does not open when I pull the handle. So I have to open both doors plus the smaller door in order to get full access. For such an expensive refrigerator, I would think the smart benefits would be a perk!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
5
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, September 6, 2024
We want to help out with the leak you are noticing and the issue with the door. We recommend getting one of our technicians out for diagnostics. You can do so by calling 1-800-432-2737 or by visiting this link here (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com
Customer Rating
4
Love third door, wish half shelf opened sideways
on September 18, 2024
Posted by: Palsrane
from Bay area, California
Good looking fridge. Having the whole back panel lit instead of a single bulb really helps. The approval door for the milk jug area is really essential. It makes loading and unloading the milk really easy.
The only negative is that the only place to keep tall bottles is in the milk area or in front of the half shelf. That kind of limits access to the back of the fridge. I wish the half shelf became half sideways instead of front to back.
The only negative is that the only place to keep tall bottles is in the milk area or in front of the half shelf. That kind of limits access to the back of the fridge. I wish the half shelf became half sideways instead of front to back.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com