Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care - 9300 Series - Rose Gold
Average customer rating
3.8
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
63
4 Stars
12
3 Stars
10
2 Stars
7
1 Star
19
63%of customers recommend this product.
(
37 out of
59)
Customer Reviews for Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care - 9300 Series - Rose Gold
Customer Rating
4
SERVES the WHOLE Family
on July 24, 2024
Posted by: lauriepb974
[This review was collected as part of a promotion.] Cleans very well between teeth. Mouth feels energized and I feel more confident in social appearances as it has helped to get some of the discoloration close to my gumline. A little large for my small sink area, but tucks away easily enough . Would def recommend, especially with kids!
Written by a customer while visiting influenster.com
Customer Rating
5
Worth every penny
on July 28, 2024
Posted by: zisgurl
[This review was collected as part of a promotion.] I have been using sonicare toothbrushes exclusively for nearly a decade. Before receiving this model for review I had a 6500 which I loved but this model has a few upgrades that I absolutely love.
First of all the toothbrush head has a more rounded shape and I feel like it contours around each tooth more effectively. I also really really love the addition of the charging cup. Just being able to toss the toothbrush in a cup that's on the counter instead of fussing with a cord is such a great feature for busy people like me
First of all the toothbrush head has a more rounded shape and I feel like it contours around each tooth more effectively. I also really really love the addition of the charging cup. Just being able to toss the toothbrush in a cup that's on the counter instead of fussing with a cord is such a great feature for busy people like me
There are so many different modes on this toothbrush you can really individualize your brushing experience. The Bluetooth connected app is a cool feature that I hope to make time to use at Some point in my life.
Overall I love all sonicare brushes but this one definitely has some extra pizzazz! Worth the money.
Written by a customer while visiting influenster.com
Customer Rating
5
The best toothbrush
on July 30, 2024
Posted by: cynabuns
[This review was collected as part of a promotion.] The settings this toothbrush has is amazing. I used it for a couple weeks before giving my review and I 100% see an overall improvement in my teeth and gums. I love it!
Written by a customer while visiting influenster.com
Posted by: Solo217
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best toothbrush I have ever used in my life
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Grandma B
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great cleaning and easy to use. The charger looks very stylish. I like the way the brush responds to my use
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Pataco
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The iphone app is not good.
- First, it always ask me to start on one side, while I want to start on the other side (think of left handed/Right handed people).
- The app detects I am using the brush, but it does not know which segment I am in.
- Instead of normal cleaning of 2 min, it usually goes for 4 min - 2 cycles.
- It is normal for people to take their phone to do this kind of stuff. Initial use of the product - it is ok. But, after a week, it is useless to take the phone and use it.
- First, it always ask me to start on one side, while I want to start on the other side (think of left handed/Right handed people).
- The app detects I am using the brush, but it does not know which segment I am in.
- Instead of normal cleaning of 2 min, it usually goes for 4 min - 2 cycles.
- It is normal for people to take their phone to do this kind of stuff. Initial use of the product - it is ok. But, after a week, it is useless to take the phone and use it.
I just stopped using the app. It is not as intelligent as it claims.
Also, the 6 beeps to change tooth segment.... Just does not seem to work for me. I prefer 3 beeps to change - Top Front, Bottom Front, Bottom Back, Bottom Front. This seems more logical & easier from a hands movement.
Also, the 6 beeps to change tooth segment.... Just does not seem to work for me. I prefer 3 beeps to change - Top Front, Bottom Front, Bottom Back, Bottom Front. This seems more logical & easier from a hands movement.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Port head fell out - brush doesn’t stay in place
on May 2, 2024
Posted by: BuyerinNJ
Gender:Female
These are so expensive, yet only last year and half at best. C’mon Philips, you’re a global company, stand behind your products and do better. Consumers buy your products and believe your marketing. Now, it’s time to step up.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, May 4, 2024
Hi there,
Thank you for writing your review and we are sorry to hear about the issue you are facing with your Philips DiamondClean Smart 9300 Toothbrush.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X @PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review and we are sorry to hear about the issue you are facing with your Philips DiamondClean Smart 9300 Toothbrush.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X @PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Not worth it.
on January 28, 2024
Posted by: Just disappointed
The toothbrush quit charging after 2 years. It failed outside of their 1 year warranty, so Phillips agreed to send me a refurbished one as a one-time curtesy. Two years later, the replacement quit charging as well, which makes me think there's a defect with the product. This toothbrush was great (when it worked), but it hardly seems worth it since each only lasted 2 years.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 21, 2025
Hello,
We would like to apologize for the inconvenience this device has caused to you, we also thankful for sharing your feedback with us, with this we are more aware that some Sonicare toothbrushes are having a issues. If you have any other questions or concerns please feel free to send us a private message via social media. We are available on Facebook (@Philips), Instagram (@Philips) and on X (@PhilipsCare). As another option, you can also reach out to us by contacting the Philips Consumer Care at (https://www.usa.philips.com/c-w/support-home/support-contact-page).
We hope to have a chat with you!
Best regards,
Philips Consumer Care
We would like to apologize for the inconvenience this device has caused to you, we also thankful for sharing your feedback with us, with this we are more aware that some Sonicare toothbrushes are having a issues. If you have any other questions or concerns please feel free to send us a private message via social media. We are available on Facebook (@Philips), Instagram (@Philips) and on X (@PhilipsCare). As another option, you can also reach out to us by contacting the Philips Consumer Care at (https://www.usa.philips.com/c-w/support-home/support-contact-page).
We hope to have a chat with you!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com