Customer reviews from philips.com
Philips Sonicare DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care - 9300 Series - Rose Gold
Average customer rating
2.5
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
2
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
4
38%of customers recommend this product.
(
3 out of
8)
Customer Reviews for Philips Sonicare DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care - 9300 Series - Rose Gold
Customer Rating
1
features are good but not durable
on February 24, 2024
Posted by: kanwar lal
good features but not durable at all an brush heads doesn't fits properly, has charging problem also. not worth. wasted my money
No, I would not recommend this to a friend.
Response from philips.comBy Simran Maxwel, Philips Consumer Care, February 25, 2024
Hi Kanwar,
Thank you for writing your review, and we are sorry to hear that your Philips Sonicare DiamondClean 9300 Series brush head is not fitting or charging properly.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review, and we are sorry to hear that your Philips Sonicare DiamondClean 9300 Series brush head is not fitting or charging properly.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really love this toothbrush. It works great Andy teeth fell great after using. Issue is the app at times have issues. I can spend 30 seconds on a tooth and the app says I need to go back and do that section, because it wasn't cleaned.v
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Port head fell out - brush doesn’t stay in place
on May 2, 2024
Posted by: BuyerinNJ
Gender:Female
These are so expensive, yet only last year and half at best. C’mon Philips, you’re a global company, stand behind your products and do better. Consumers buy your products and believe your marketing. Now, it’s time to step up.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, May 4, 2024
Hi there,
Thank you for writing your review and we are sorry to hear about the issue you are facing with your Philips DiamondClean Smart 9300 Toothbrush.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X @PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review and we are sorry to hear about the issue you are facing with your Philips DiamondClean Smart 9300 Toothbrush.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X @PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Crapped the bed after a year
on January 27, 2024
Posted by: Anonymous
Gender:Female
After a year of owning this expensive toothbrush it didn’t work anymore, it’s fully charged but just makes a vibrating noise without the head actually moving.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, January 28, 2024
Hi there,
Thank you for writing your review, and we are sorry to hear that your Philips Sonicare Toothbrush is not working.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review, and we are sorry to hear that your Philips Sonicare Toothbrush is not working.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Not worth it.
on January 28, 2024
Posted by: Just disappointed
The toothbrush quit charging after 2 years. It failed outside of their 1 year warranty, so Phillips agreed to send me a refurbished one as a one-time curtesy. Two years later, the replacement quit charging as well, which makes me think there's a defect with the product. This toothbrush was great (when it worked), but it hardly seems worth it since each only lasted 2 years.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
…..
on March 20, 2024
Posted by: Anonymous
Gender:Male
Same issue as others, After a year of purchase toothbrush metal clamp gets becomes loose & work anymore, just makes a vibrating noise without the brush head actually moving. now the replacemnt doesnt include warranty. soooo in a Year I have to purchase a new one, according to the representive the life of tooth brush is good for 2-3yrs.
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, March 20, 2024
Hi Adrian,
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Sonicare toothbrush. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: curley girl
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] my teeth feel clean and my teeth look whiter.
you won't be disappointed.
you won't be disappointed.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: thespinedoc
Gender:Male
Verified Purchase:Yes
Do you want to put a smile on your dentist and your hygienist's face? Go no further...attack your mouth with this amazing rechargeable toothbrush! You will not be disappointed. I've been using the SONICARE for over 25 years!
I would recommend this to a friend!
Written by a customer while visiting philips.com