Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care - 9300 Series - Rose Gold
Average customer rating
3.8
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
63
4 Stars
12
3 Stars
10
2 Stars
7
1 Star
19
63%of customers recommend this product.
(
37 out of
59)
Customer Reviews for Philips Sonicare - DiamondClean Smart Electric, Rechargeable Toothbrush for Complete Oral Care - 9300 Series - Rose Gold
Posted by: Eetype
Verified Purchase:Yes
Need a softer head option and I find the body of the toothbrush slippery when using it.
Written by a customer while visiting philips.com
Customer Rating
3
I'm having problems with balky recharging.
on September 29, 2025
Posted by: Silver Springer
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm having problems with balky recharging. I've had this type of toothbrush for YEARS. So I know how they work. But this one has been losing its charge more quickly than I'm used to and taking considerably longer than before to recharge. Did you Philips change the battery tech being used?
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Pmary
Verified Purchase:Yes
[This review was collected as part of a promotion.] I think this toothbrush is an excellent deal. It has 4 different controls on it so it even has gum settings.
Written by a customer while visiting philips.com
Posted by: Pick up a name
Verified Purchase:Yes
[This review was collected as part of a promotion.] I do take a very good care of the brush and wipe it diligently after each use. It is great for a month or so, afterwards the blower button gets clogged and has to re in it under water for a while then it may or may not work
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, November 11, 2025
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: GG N
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s keeping the tartar off and I am getting better check ups when I go to the dentist for cleaning
Written by a customer while visiting philips.com
Posted by: The Baron
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I made a mistake buying this handle. Liked my old one that died and you do not have it available any longer. The 20 second interval is messing up my routine. The recommended brush pattern is not my cup of tea. Also the charging stand has no place for brushes. I take the brush off the handle every time I finish brushing.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: NoCavitesHere
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased the DiamondClean Smart 9300 as replacement to older DiamondClean product (battery wore out) and hoping to continue not having cavities. I wish for more flexibility in selecting power settings when using the 'Deep Clean+' mode, the intensity automatically defaults to low, and I have been unable to change it, despite following the user manual. I find the pressure sensor and BrushPacer guidance very helpful, however, I find the feature “When brushing with the Philips Sonicare app in 'Deep Clean+' mode, the brushing time will be 2 minutes when connected to the app and 3 minutes when not connected to the app.” tempting me to not use the app.
I would recommend this to a friend!
Written by a customer while visiting philips.com